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SERVICE INFORMATION
The Compass Stainer contains no user serviceable components. Contact Technical Support for all
service requirements.
Corporate Address
Hologic, Inc.
250 Campus Drive
Marlborough, MA 01752 USA
Business Hours
Hologic's business hours are 8:30 a.m. to 5:30 p.m. EST Monday through Friday, excluding holidays.
Customer Service
Product orders, which include standing orders, are placed through Customer Service by phone
during business hours at 1-800-442-9892 Option 5 or 508-263-2900.
Orders can also be faxed to the attention of Customer Service at 508-229-2795.
Warranty
A copy of Hologic's limited warranty and other terms and conditions of sale may be obtained by
contacting Customer Service at the numbers listed above.
Technical Support
For questions about Compass™ Stainer issues and related application issues, representatives from
Technical Support are available by phone 7:00 a.m. to 7:00 p.m. EST Monday through Friday at 1-800-
442-9892 Option 6 or 508- 263-2900.
Service contracts can also be ordered through Technical Support.
While contacting Technical Support, please have the following information ready.
1. Model name and serial number of the system
2. Location of the system, and name of the person to contact and the contact information
3. Reason for the call
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page 40
Compass
Stainer Operator's Manual
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