Chapter 7: Troubleshooting - Xilinx Alveo U200 Getting Started Manual

Troubleshooting
The following table lists potential issues, causes, and fixes related to card installation.
Table 3: Card Troubleshooting
Issue
Card not found.
lspci no longer recognizes the card.
XRT installation incomplete or
unsuccessful.
Deployment shell installation
incomplete or unsuccessful.
xbutil flash returns the error:
Specified DSA is not
applicable
Unable to install the packages.
When running xbutil the following
message is displayed::
Failed to open device:
0000:3b:00.0
INFO: Found total 1 card(s);
0 are usable.
UG1301 (v1.3) February 12, 2019
Getting Started with Alveo Accelerator Cards
Potential Cause
Card not correctly installed.
Card not compatible with server.
Maintenance USB cable attached.
Kernel version is incompatible.
Card is overheating.
Missing dependent packages.
Missing dependent packages.
Correct type of deployment shell
package not installed.
Incorrect permissions for download
directory.
Driver has not loaded successfully or
the card is not flashed successfully.

Chapter 7: Troubleshooting

Chapter 7
Fix
Reinstall card following the installation
instructions.
Check if the card shows up by typing
the following Linux command: lspci
-vd 10ee:
Use qualified server. See Alveo U200
and U250 Data Center Accelerator Cards
Data Sheet (DS962) for system
compatibilities.
Ensure maintenance USB cable is
removed before booting system.
Run uname -r to check the kernel
version. Ensure that the kernel version
matches the version listed for your OS
in Chapter 4: Installing the Deployment
Software.
Ensure that operating ambient
conditions do not exceed
specifications.
Contact your Linux administrator.
Contact your Linux administrator.
Install the correct type of deployment
shell package.
Download the packages to a directory
where root has read access (for
example /tmp ).
Perform a cold reboot.
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