Canvas HANOVER 064-4016-8 Assembly Instructions Manual page 55

TROUBLESHOOTING
PROBLEM
There is a visible flame effect, but
the heater does not continue to
blow warm air after repeatedly
turning on the heater. The heater
continues to automatically shut
itself off after a few minutes.
The heater does not work, but the
power and heater switches are in
the "ON" position and thermostat
is set to "ON".
The display unit on the control
panel shows "88" and the function
indicator is flashing quickly,
indicating it is in alarm mode.
Remote control is not working.
SOLUTION
• Note that the heater thermostat default temperature
setting is 72ºF (22ºC). Confirm that your heater
temperature setting exceeds your ambient room
temperature. If your room temperature is above 72ºF
(22ºC), your heater will shut itself off, unless you adjust
your heater thermostat to a higher temperature setting.
• Turn on/off the heater button several times to make
sure it is in the "ON" position.
• Turn off fireplace and unplug the unit from the wall
outlet for 5 minutes. After 5 minutes, plug the unit
back into the wall outlet and operate normally. Make
sure that no objects are blocking the air vents on the
top and on the front of your fireplace. Note that if your
ambient room temperature is very hot, the heater will
automatically shut off as a safety protocol.
• Unplug the unit from the wall outlet for 5 minutes.
After 5 minutes, plug the unit back into the wall outlet,
and operate as normal. Make sure that no objects
are blocking the air vents on the top and on the front
of your fireplace. Note that if your ambient room
temperature is very hot, the heater will automatically
shut off as a safety protocol.
• Change the remote batteries.
• Operate remote transmitter at a slow, measured pace.
Repeatedly pressing buttons in rapid succession may
cause the transmitter to malfunction.
• Press the remote control buttons with an even motion
and gentle pressure.
• Stand closer to your fireplace.
• Remove objects that may block your remote control's
ability to communicate with your fireplace.
HANOVER MEDIA FIREPLACE
55