Machine Reliability And Productivity - Canon imagePRESS C6000 Customer Expectation Document

14. Machine Reliability and Productivity

The imagePRESS C6000 should be available approximately 95% of the time under
the following conditions:
• Genuine Canon parts and supplies are used exclusively.
• Your installation and operating environment meets the specifications detailed in
this document and other Canon service documentation.
• Service is provided by a Canon certified technician.
• Canon approved media is used.
• Monthly print volume falls within the optimal performance range specified in this
manual.
IMPORTANT
• The availability calculation is based on an 8-hour work day, Monday through
Friday, and over 90 days (quarterly).
• The availability calculation does not include technician response time,
emergency calls, or customer service functions, such as toner and paper
replacement, and part return calls.
• The availability calculation is based on the use of heavy or large media, as
described in the Service Guide not exceeding 70% volume output.
Version 5 imagePRESS C6000 Customer Expectations Document Page 41