Viewing The Call History; Viewing Call History Details - Avaya 9600 Series Manual

When you have one or more missed calls, the History button lights up and the top line displays
Missed Calls icon and the number of missed calls.
If your administrator configured the Busy Station Call Log feature, the deskphone saves all
incoming calls that get a busy treatment in the call log. An incoming call gets a busy treatment
when:
• All your call appearances are busy and you get an incoming call.
• Your LNCC feature is active and you get an incoming call while you are already on an active
call.
• The Restrict Last Appearance parameter is set to yes and you get an incoming call when all
but one of your call appearances are busy. The Restrict Last Appearance parameter, if set to
Yes, sets the last available call appearance to originating calls only. This setting enables
transfer of any of the active calls to another call appearance. If this parameter is set to No,
then all call appearances might be occupied for incoming calls and you cannot transfer any of
the active calls.
The deskphone displays these calls as Missed calls in the call log. The deskphone also lights up
the History LED and shows the missed calls on the top line.

Viewing the call history

Procedure
1. Press Recents.
You can go to the top of the list by pressing Recents again.
2. Scroll to the right or left to view separate lists of answered, outgoing, or missed calls.
Note:
When contacts whose presence you have set up to track have called you, the applicable
presence icon displays along with the call information.
3. Scroll up or down to view the entries on the list.

Viewing call history details

Procedure
1. Press Recents.
2. Select the number you want to view.
3. Press Details.
If you are logging bridged calls as well as your own, bridged call details are identified by
either CALL FOR: (calls made to the bridged line) or CALLED FROM: (calls made from the
bridged line) preceding the applicable number.
October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP
Comments on this document? infodev@avaya.com
Handling Call History
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