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FAQs
Please confirm the following before you contact us for repair.
Q1
The air is cold during humidifying?
When humidification is set, moisture is
generated as air passes through the
humidifying filter that contains water. This
A
moisture removes heat in the air, and as a
result, the discharged air is at a lower
temperature than the air in the room.
Q2
There is no steam during humidifying?
This product generates moisture by blowing
the humidifying filter containing water, not by
A
boiling the water, and hence does not
generate the steam.
Q3
The humidifying amount is reduced?
In rainy season with high humidity or in cold
weather, the humidifying amount decreases
as you can see, for example, the washed
A
clothes are difficult to dry. The humidifying
amount changes depending on the room
temperature and humidity, and increases
when the weather is warm and dry.
Q4
The humidity indicator does not change?
The humidity indicator remains
The product may not sense the humidity
correctly depending on the installation place.
Change the installation place. (P.4)
The humidity indicator remains
The room size may be too large for the product?
A
Refer to the applicable floor area. (P.50)
Note
Use the humidity indicator only as a reference.
It may be different from the display of the
household hygrometer.
The humidity value will vary with the temperature.
The humidity may also vary with the airflow condition.
Q5
A buzz is heard from the air outlet?
The noise comes from nanoe™ generation
is normal. The noise may seem louder or
A
become silent depending on the usage
environment or operating mode, but this is
not a malfunction.
Q6
The humidifying filter is discolored?
The filter may be discolored depending on
A
the water quality. This will not affect the
performance.
42
Q7
Dew condensation is on windows or walls?
Even if the humidity in the room is moderate,
A
there may be dew condensation on a cold
window or wall.
The clean sign does not change?
Q8
The front panel remains open?
(Change the sensitivity of the sensor)
Such problems are likely to occur when the
sensitivity of the sensor is low/high.
You can change the sensitivity as you want.
(The initial setting is [Medium].)
Stop operation, then press and hold
and
("Air Volume" indicators are lit in turn.)
A
Release the buttons when the sensitivity
you want is obtained.
(Air Volume indicator)
High: To set high sensitivity
Medium: To set medium sensitivity
Low: To set low sensitivity
Q9
Turning the front indication off.
The front indication can be turned off.
Press
simultaneously and hold for approximately
3 seconds while the product is operating or
A
off. (The front indication is turned off.)
To turn on again, press the buttons
simultaneously and hold for 3 seconds
again. (The front indication is lit.)
The front indication turns off while the
Q10
product is operating.
In "Light sensor mode", the light sensor
detects the brightness in the room and
automatically adjusts the brightness of the
A
front indication. If the product is operating
with "Light sensor 1", the front indication
turns off when the room becomes dark. (The
humidity indicator turns half on.) (P.40)
The presence sensor does not detect
Q11
anything?
The presence sensor does not operate for 2 minutes after
inserting the power plug as the product is warming up.
The presence sensor cannot
detect people outside of its
range of detection, or if
there is furniture or other
A
objects in the way.
The sensor may have difficult
detecting people due to the
temperature difference between people and the
surrounding area, or if the people are not moving much.
Is the presence sensor lens dirty?
Remove any dirt with a cotton swab.
simultaneously.
and
Presence
sensor lens
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