Troubleshooting - Prince Castle CTS-W Operation Manual

BURN/ELECTRICAL SHOCK HAZARD! Platen is HOT and can cause severe burns or severe shock.
Keep hands and objects out of the toaster unit! Failure to exercise caution may result in serious injury!
Turn the unit off, unplug it and let it cool down completely before touching or working on internal apparatus. The plug removed
from the outlet shall remain clearly visible to the operator during the maintenance procedure.
PROBLEM
Unit has no power
Unit will not heat up
Unit heats up, but the conveyor
does not run
Not toasting properly (under- or
over-done)
Jumpy or blank display
NOTE: For all other problems, call approved local service agent.
299-500revC-EN
TM
CTS-W/CTS-M/CTS-WS/CTS-WCE/CTS-MCE/CTS-WSCE

Troubleshooting

POSSIBLE CAUSE
Unit unplugged
Breaker tripped
Loose connection on power switch
Inoperable power switch
Loose connection on platen
Open platen
Loose connection to the main control board
Inoperable main control board
Inoperable TRIAC
Inoperable motor
Stripped drive gear
Stripped conveyor gear
Jammed conveyor assembly
Inoperable RTD-probe
Improper set point
Improper compression
Torn or soiled release sheet
Bad platen
Improper ground
Inoperable display
Inoperable main control board
Loose wiring harness
Contact Toaster – Single-Sided
WARNING
SOLUTION
Plug unit in.
Reset breaker.
Call Tech Support
1-800-722-7853
Call Tech Support
1-800-722-7853
Call Tech Support
1-800-722-7853
Call Tech Support 1-800-722-7853
Adjust set point in programming (see Setting
Adjustments section).
Adjust compression (see Setting Adjustments section).
Clean or replace release sheet.
Call Tech Support
1-800-722-7853
Call Tech Support
1-800-722-7853
9 Printed in USA 03/17 © 2017