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USB Gateway
Troubleshooting
The first step in troubleshooting is to read the readme.txt that appears in the USB
Gateway program group. It contains a list of known issues for the current VoIP Agent
version.
To find out the driver version, right click on the VoIP Agent (green telephone in the
system tray) and select About.
You will see the VoIP Agent About screen below.
Common Fix
If USB Gateway was working OK and suddenly stops working properly (e.g. stops
responding to incoming rings or you cannot get a VoIP dialtone) try the following:
• Quit the VoIP Agent (right click on the green telephone in the System Tray and
select Quit)
• Quit the Skype application
• Unplug the USB Gateway
• Wait 30 seconds
• Plug in the USB Gateway
• Start Skype
• Start the VoIP Agent
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