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ATCOM Gateway AU-600 User Manual

Personal usb voip gateway
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Personal USB VoIP Gateway
User's Guide

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  • Page 1 Personal USB VoIP Gateway User’s Guide...

  • Page 2: Table Of Contents

    USB Gateway Contents Contents ... 2 Welcome ... 3 Package Contents ... 4 Requirements ... 5 USB Gateway Installation... 6 Enabling USB GATEWAY ... 18 USB GATEWAY States ... 20 USB Gateway LEDs ... 20 Testing USB Gateway... 21 Making and Receiving Calls... 24 Setting Skype Speed Dial...

  • Page 3: Welcome

    USB Gateway Welcome The Personal VoIP Gateway is an exciting new device that let’s you make and receive Skype™ calls using your standard telephone handset. After you follow the simple installation you will be able to do the following: • Continue to make and receive regular calls as you normally do •...

  • Page 4: Package Contents

    USB Gateway Package Contents The Personal VoIP Gateway package includes the following (note that your particular hardware and cables may look slightly different than shown below). 1. Personal VoIP Gateway 2. USB Cable 3. Telephone Cable 4. CD-ROM-DRIVER 5. User’s Manual in CD 6.

  • Page 5: Requirements

    USB Gateway Requirements In order to install the USB Gateway you will need the following: 1. USB Gateway 2. USB cable 3. RJ11 cable 4. Telephone (regular telephone, cordless phone, DECT phone, …) 5. Telephone service (for conf call, 3 way calling and forwarding features) 6.

  • Page 6: Usb Gateway Installation

    USB Gateway USB Gateway Installation DO NOT CONNECT THE USB GATEWAY TO YOUR COMPUTER UNTIL INSTRUCTED TO DO SO BY THE INSTALLATION WIZARD The following instructions will guide you to through the process of installing the Personal USB Gateway. The installation procedure is to: •...
  • Page 7 USB Gateway STEP 2: Insert the supplied CD-ROM into your PC CD-ROM drive. The installation should start automatically. If not, open the installation folder on the CD-ROM and double click on the setup.exe program as shown below. You will see the following popup. Press Yes to proceed or No to cancel. Page 7 of 48...
  • Page 8 USB Gateway You will see the End User License Agreement. Click the “I have read …” checkbox and press the I Agree button as shown below. You will see the following progress bar below indicating that the installation is proceeding. Page 8 of 48...
  • Page 9 USB Gateway Wait until you see the following popup and press the OK button. Connect the USB cable to the USB Gateway USB port as shown below: The other end of the USB cable must be connected to a USB port on your computer as shown below, or to an AC Powered USB hub.
  • Page 10 USB Gateway You will see the following Windows New Hardware Found Wizard. Select Install the software automatically (Recommended) and press the Next button. Page 10 of 48...
  • Page 11 USB Gateway The installation will continue and you will see the following screen. When you see the following screen, press the Finish button. Page 11 of 48...
  • Page 12 USB Gateway Then you will see the following Windows New Hardware Found Wizard screen. Select Install the software automatically (Recommended) and press the Next button. The installation will continue and you will see the following screen. Page 12 of 48...
  • Page 13 USB Gateway When you see the following screen, press the Continue Anyway button. When you will see the following screen, select the option, “allow this program to use Skype” and press the OK button. Page 13 of 48...
  • Page 14 USB Gateway When you see the following screen, press the Finish button. Page 14 of 48...
  • Page 15 USB Gateway STEP 3: When the installation completes you should see the following message appear near your system tray and a new telephone icon (circled in red below) in your system tray as shown below. The telephone icon indicates that the VoIP Agent is installed and running and that you can start making calls via Skype™...
  • Page 16 USB Gateway STEP 4: Connect a standard telephone handset to the USB GATEWAY phone jack using a telephone cable as shown below STEP 5: Connect a telephone cable between the USB GATEWAY line jack and a wall jack as shown below. Note that this is only required for making regular phone calls or for forwarding Skype calls to your mobile (or other off-site) phone or for toll bypass applications.
  • Page 17 USB Gateway You final configuration should resemble the following. Page 17 of 48...

  • Page 18: Enabling Usb Gateway

    USB Gateway Enabling USB GATEWAY In order to use USB GATEWAY and it’s features, (1) the USB Gateway must be plugged into the PC, (2) a telephone handset must be plugged into the USB Gateway, (3) the USB Gateway must be connected to the telephone wall jack and (4) the VOIP agent must be running (see green telephone in the Windows System Tray).
  • Page 19 USB Gateway You may see the following screen, select the option, “allow this program to use Skype” and press the OK button. You should now see the VOIP agent in the Windows System Tray as shown below. You are now ready to use the USB Gateway. Page 19 of 48...

  • Page 20: Usb Gateway States

    USB Gateway USB GATEWAY States When the USB Gateway is installed and the software is installed properly, then you will see a green phone in the system tray as shown below. If the VoIP agent is running and the USB Gateway is removed or Skype is not running, then the telephone will be red as shown below.

  • Page 21: Testing Usb Gateway

    USB Gateway Testing USB Gateway Skype provides a useful feature to test your connection. It is called Echo123. If you send “callme” in a chat with echo123, the echo123 service will call you and let you leave a message which will be played back to you. This will help you verify that the USB Gateway, VoIP Agent and the telephone are all connected and installed properly.
  • Page 22 USB Gateway You will see the following chat screen and you should enter “callme” and press the Enter key on your keyboard. Page 22 of 48...
  • Page 23 USB Gateway Within 10-20 seconds, you should see the following screen, and the telephone connected to the USB Gateway should ring. Pick up the handset and follow the instructions. The Echo Test Service will ask you to leave a message which will be played back immediately.

  • Page 24: Making And Receiving Calls

    USB Gateway When the test concludes you can press OK on the following screen. and then press Finish on the following screen. Making and Receiving Calls You can continue to use the telephone handset connected to the USB Gateway to make and receive standard telephone calls as you used without any change.
  • Page 25 USB Gateway If you have SkypeOut™, you can use the USB Gateway connected handset to make SkypeOut™ calls by picking up the handset, pressing ##, to indicate to the USB Gateway that this is not a standard call but a Skype call, dialing as per the SkypeOut™ recommended dialing sequence, 00 + country code + telephone number (e.g.

  • Page 26: Setting Skype Speed Dial

    USB Gateway Setting Skype Speed Dial This section describes how to setup speed dials in Skype™. This is required in order to use a USB Gateway connected handset to dial to a Skype™ contact. It is not required for making SkypeOut™ calls using a USB Gateway connected handset. Step 1: Right click on the desired contact as shown below and select Assign Speed-Dial: Step 2: Enter the desired speed dial number (e.g.
  • Page 27 USB Gateway Step 3: You will now see an indication that the Skype™ contact has a speed dial associated with them as shown below. Page 27 of 48...

  • Page 28: Switching Between Voip And Regular Calls

    USB Gateway Switching Between VoIP and Regular Calls While on a regular phone call you may receive a Skype™ call or while on a Skype™ call you may receive a regular call. The USB Gateway will indicate an incoming call with an audible tone and you can switch between the two and back and forth by pressing #1.

  • Page 29: Forwarding Calls

    USB Gateway Forwarding Calls The USB Gateway can be configured to forward incoming Skype™ calls to another telephone number, such as your mobile phone. It can also forward incoming telephone calls to a Skype™ or SkypeOut™ call. Right click on the Skype Agent (green telephone in the Windows System Tray) and select configure as shown below.
  • Page 30 USB Gateway Press the Call Handling tab to see the Call Forward parameters as shown below. Enable Call forward and set the PSTN number Select ring times before forward In order to forward incoming Skype™ calls to a telephone number such as your mobile phone, change the Incoming Internet Calls •...

  • Page 31: Answering Machine (Pstn & Voip) Support

    USB Gateway Answering Machine (PSTN & VoIP) Support USB VoIP Gateway has an integrated answering machine (implemented in software on the PC). USB VoIP Gateway can be configured to answer incoming VoIP call using its answering machine after a configurable number of rings. USB VoIP Gateway can be configured to answer incoming PSTN call using its answering machine after a configurable number of rings.

  • Page 32: Toll Bypass

    USB Gateway Toll Bypass Toll bypass is similar to forwarding, except the incoming caller press the * key, and follow the IVR to dials out an arbitrary number instead of fixed forwarding as described in the previous section. There are two common scenarios for this. You can call in from your mobile phone to the computer that the USB Gateway is connected to and make a low cost SkypeOut international call.

  • Page 33: Forward Pstn Call To Skype

    USB Gateway Forward PSTN call to Skype In order to enable toll bypass of incoming PSTN calls, change the settings as follows: • Check the Enable administrative mode. • Set your password and press apply as shown below When you call your telephone line from mobile, and then press *. Then the IVR will guide you to implement the forward function.

  • Page 34: Forward Skype Call To Pstn

    USB Gateway Forward Skype call to PSTN In order perform toll bypass on an incoming Skype call, Enable administrative mode in Incoming Internet Calls section. Set as following • Check the Enable administrative mode. • Set your pin number as shown below When you call USB Gateway from skype, and no one answer the call.

  • Page 35: Manage Skype Voice Mail

    USB Gateway Manage Skype Voice mail When the user has VoIP voicemail and there are new messages the USB VoIP Gateway would play a special dial tone to indicate the waiting VoIP messages. The VoIP Dial tone when there are no message is a continuous tone The VoIP dial tone when there are new message/s is a continuous tone with ‘beep-beep’...

  • Page 36: Record

    USB Gateway Record You can record your call use USB Gateway Location: set your record file location here. Inactive: disable auto record. Record next call: record next call (trigger that would be reset after call) Record all calls: Automatic record all calls. User can manual control the record process by: ‘#7’...

  • Page 37: Changing The Default Settings

    USB Gateway Changing the Default Settings You can change the default settings for sending a call, activating a Skype™ call, switching between a Skype™ call and a regular call (call waiting) and conference calling, by running the USB Gateway configuration. Right click on the VoIP agent and select Configure as shown below.
  • Page 38 USB Gateway The Conference Key Sequence – while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype call, press these keys conference together the two calls. Press the Restore Defaults button if you want to restore all sequences to their factory shipped settings.

  • Page 39: Disabling Usb Gateway

    USB Gateway Disabling USB Gateway In order to disable USB Gateway, right click on the VoIP agent in the system tray and select Exit as shown below. You can now disconnect the USB Gateway from the PC. Page 39 of 48...

  • Page 40: Uninstall

    USB Gateway Uninstall In order to uninstall the USB Gateway, click on the uninstall utility in the USB Gateway program group accessed from the Start button -> All Programs -> USB VoIP Personal Gateway. You will see the uninstall indicator as follows. When the uninstall indicator disappears, the un-installation is complete.

  • Page 41: Installing A New Version

    USB Gateway Installing a New Version When you install a new version of VoIP Agent, at the end you will see a slightly different Skype warning message as shown below. Select “Allow this program to use Skype” and press OK as shown below: Page 41 of 48...

  • Page 42: Troubleshooting

    USB Gateway Troubleshooting The first step in troubleshooting is to read the readme.txt that appears in the USB Gateway program group. It contains a list of known issues for the current VoIP Agent version. To find out the driver version, right click on the VoIP Agent (green telephone in the system tray) and select About.

  • Page 43: Wrong Device Installed

    USB Gateway Wrong Device Installed If you insert the USB Gateway on a Windows XP SP2 PC “prior” to installing the software, the adapter will be incorrectly installed as a USB Modem. Simply proceed to install the VoIP Agent and it will resolve the issue and install the adapter properly.

  • Page 44: Cannot Hear The Skype™ Call In Telephone Handset

    USB Gateway Cannot hear the Skype™ call in telephone handset Check to make sure that Skype is configured to use the VoIP Virtual Audio device as it’s Audio In and Audio Out Sound Device. This is done as following: Select Options from the Skype™ Tools Menu as shown below. and then select Sound Devices as shown below.

  • Page 45: Call Forwarding Is Not Working Properly

    USB Gateway Check the Audio In and Audio Out list boxes and make sure VoIP Virtual Audio device is selected. Call Forwarding is not working properly • Make sure that a telephone cable is plugged into the USB Gateway line jack and to the wall phone plug •...

  • Page 46: Appendix A - Ivr Flow Chart

    USB Gateway Appendix A – IVR Flow Chart Your call Configured to is being call-forward forwarded You have reached Configured to the TLink answering Answering machine. Please Machine leave your message after the beep Please enter your PIN code To make a Toll bypass call, please press 1 To enter the Answering Machine system, please...
  • Page 47 USB Gateway Local To listen to local voice Handset messages, please press 1 Access To delete all local voice messages, please press 2 To access the VoIP network voice mail, please press 3 For Answering Machine configuration, please press 4 To listen to the locally recorded voice messages, please press 1...
  • Page 48 USB Gateway No messages were received Recorded voice messages will be played back sequentially When no more messa ges To record a greeting message, please press 1 To listen to the current greeting message, please press 2 To restore the factory default greeting message, please press 3 3 - Incoming PSTN...

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