Consumer Troubleshooting Guide - KitchenAid KMTM704E Series Technical Education

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code with your mobile device, or visit http://kitchenaid.custhelp.com. In Canada,
visit www.kitchenaid.ca (website may not be compatible with some mobile devices).
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
PROBLEM
DISHWASHER DOES
NOT RUN
DETERGENT REMAINS IN
THE DISPENSER OR
TABLET IS ON BOTTOM
OF TUB
CYCLE RUNS TOO LONG
DISHWASHER NOT DRYING
WILL NOT FILL
WATER REMAINS IN THE
TUB/WILL NOT DRAIN

Consumer Troubleshooting Guide

SOLUTION
NOTE: It is normal for the dishwasher to repeatedly pause several times during a cycle.
If the Start/Resume light is blinking, close the door and push START/RESUME.
Be sure the door is closed and latched.
Be sure you have disabled Sleep Mode by pressing either START/RESUME or CANCEL, or opening and
closing the door before selecting your cycle/option.
Check that there is not an interference with large casserole dishes and the wash system at the back of
the dishwasher. Adjust loading as necessary to ensure door is closed and latched.
Be sure you have selected a cycle. (See "Cycle and Option Descriptions" section.)
Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.
If lights other than Start/Resume blink and the unit will not run, you will need to call for service.
Check for dishware such as cookie sheets, cutting boards, or large containers, etc., that may be
blocking the detergent dispenser from opening properly.
Be sure your detergent is fresh and lump free.
Be sure the cycle has completed (the Clean light is on). If it has not completed, you will need to resume
the cycle by closing the door and pressing START/RESUME.
NOTES:
To use less water and reduce energy consumption you will encounter cycles that typically run for up
I
to 3 hours.
A water heater setting of 120°F (49°C) is best, the dishwasher will delay longer while heating cooler
I
water.
Some options will add time to the cycle. (See "Cycle and Option Descriptions" section.) The
I
ProDry™ or Heat Dry option adds approximately ¹⁄₂ hour.
Try the Express Wash cycle.
Run the hot water at a faucet close to the dishwasher before starting the cycle.
NOTE: Plastic and items with nonstick surfaces are difficult to dry because they have a porous surface
which tends to collect water droplets. Towel drying may be necessary.
Use of rinse aid along with the ProDry™ or Heat Dry option is needed for proper drying.
Proper loading of items can affect drying. (See specific loading instructions within this guide.)
Glasses and cups with concave bottoms hold water. This water may spill onto other items when
unloading.
Unload the bottom rack first.
I
Locate these items on the more slanted side of the rack for improved results.
I
Be sure the water is turned on to the dishwasher.
Check that the float is free from obstructions. (See "Parts and Features.")
Check for suds in the dishwasher. If foam or suds are detected, the dishwasher may not operate
properly or may not fill with water. (See "Blinking Lights" in "Troubleshooting" section.)
Be sure the cycle has completed (the Clean light is on). If it has not, you will need to resume the cycle
by closing the door and pressing START/RESUME.
If dishwasher is connected to a food waste disposer, be sure the knockout plug has been removed from
the disposer inlet.
Check for kinks in the drain hose.
Check for food obstructions in the drain or disposer.
Check your house fuse or circuit breaker.
In Canada:
KitchenAid Brand Home Appliances
Whirlpool Canada LP
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
KitchenAid 2015 Microfiltration Dishwashers
OPERATION
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