KitchenAid KMTM704E Series Technical Education page 99

Troubleshooting Guide (continued)
CUSTOMER POTENTIAL CAUSES
DESCRIPTION
POOR DRY CUSTOMER NOT USING RINSE AID AND/OR
DISPENSER EMPTY.
CUSTOMER NOT USING HEATED DRY
OPTION.
RINSE AID DISPENSER PROBLEM
VENT STUCK CLOSED DUE TO PILOT RELAY
STUCK ON (NOT ALL MODELS).
DIVERTER PROBLEM PREVENTED WATER
FROM HEATING IN FINAL RINSE (PLASTIC TUB
MODELS ONLY).
FAN PROBLEM
(ON MODELS WITH FAN)
CONTROL CANCELLED CYCLE DUE TO ERROR
DETECTED WITH WASH MOTOR OR LOW
WATER.
HEATING PROBLEM
SANITIZED LED BLINKS OR DOOR OPENED DURING FINAL RINSE OR DRY.
INCOMPLETE SANITIZATION
INCOMING WATER UNDER 84° F (29° C)
MESSAGE AT END OF CYCLE
(CONTROL COULD NOT
CONFIRM SANITIZATION
ACHIEVED)
HEATING PROBLEM
THERMISTOR / OWI SENSOR PROBLEM
INTERMITTENT DOOR SWITCH / LATCH
CONNECTION.
LINE VOLTAGE TOO LOW TO HEAT FAST
ENOUGH.
AIR PRESSURE SURGES IN DISHWASHER
DUE TO WASHING WITH HIGH SUDS CAUSES
BRIEF OPENING OF DOOR SWITCH CONTACTS
DURING FINAL RINSE.
MELTED DISHWARE AND/ CUSTOMER USES NON-DISHWASHER SAFE
OR SPRAY ARM AND/OR DISHES OR LOADS PLASTIC DISHES DIRECTLY
DISHWASHER ALWAYS HOT OVER HEATER.
TEMPERATURE SENSING PROBLEM.
WATER HEATING PROBLEM, HEATER STUCK
ON.
WATER HEATER DISPLACED FROM
MOUNTING CLIP AND / OR PULLED OFF
CENTER.
For Service Technician Use Only
DIAGNOSTICS & TROUBLESHOOTING
CHECK
CHECK RINSE AID GAUGE LEVEL ON DISPENSER; INSTRUCT
CUSTOMER HOW TO FILL AND MONITOR, ADD OR USE RINSE AID.
RECOMMEND USE OF HEATED DRY OR SMART DRY TO
CUSTOMER.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
INSTRUCT CUSTOMER.
1. BE SURE DISHWASHER IS CONNECTED TO THE HOT WATER
SUPPLY.
2. CONFIRM TEMPERATURE AT SINK. RECOMMEND 120° F (49° C).
3. UNPLUG DISHWASHER OR DISCONNECT POWER AND
CHECK ALL CONNECTIONS AND MEASURE RESISTANCE IN
TEMPERATURE SENSING CIRCUIT. REPLACE OWI IF RESISTANCE
IS HIGH.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
CHECK POWER SOURCE. CONFIRM AT LEAST 100 VAC.
REFER TO SERVICE ERROR CODES TABLE.
INSTRUCT CUSTOMER.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
INSPECT HEATER. ADJUST BACK INTO POSITION IF NEEDED.
KitchenAid 2015 Microfiltration Dishwashers
RELATED
ERROR
CODES
10-1
1-1
9-1, 9-2
10-3
4-3, 6-3
7-1
6-6
7-1
3-1, 3-2
6-3
3-1
7-2
n
5-15