Register Your Product To Gain Service Benefits; Solve Problems Online; Purchase Extended Warranty And Professional Services; Where To Go For Help - 3Com IntelliJack NJ220 User Manual

B
Register Your
Product to Gain
Service Benefits
Solve Problems
Online
Purchase Extended
Warranty and
Professional
Services
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BTAINING
Y 3C
OUR OM
3Com offers product registration, case management, and repair services
through eSupport.3com.com
to access these services, which are described in this appendix.
To take advantage of warranty and other service benefits, you must first
register your product at:
http://eSupport.3com.com/
3Com eSupport services are based on accounts that are created or that
you are authorized to access.
3Com offers the following support tool:
3Com Knowledgebase — Helps you to troubleshoot 3Com
■
products. This query-based interactive tool is located at:
http://knowledgebase.3com.com
It contains thousands of technical solutions written by 3Com support
engineers.
To enhance response times or extend your warranty benefits, you can
purchase value-added services such as 24x7 telephone technical support,
software upgrades, onsite assistance, or advanced hardware
replacement.
Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and ensure the
S
UPPORT FOR
P
RODUCTS
You must have a user name and password
.