Troubleshooting Guide - Water Depot ECONO Series Owner's Manual

Troubleshooting Guide - Platinum
Problem
1. Timer does not display
time of day
2. Timer does not display
correct time of day
3. Control valve
regenerates at wrong
time of day
4. E1, E2 or E3
E1-Unable to recognize
start of regeneration
E2-Unexpected stall
E3-Motor ran to long,
timed out trying to reach
the next cycle position
or trying to reach home
position
5. Control Valve stalled in
regeneration
6. Control valve does not
regenerate
Possible Cause
a. Transformer unplugged
b. No electric power at outlet
c. Defective transformer
d. Defective PC board
a. Switched outlet
b. Power outage
c. Defective PC Board
a. Power outages
b. Time of day not set correctly
c. Time of regeneration incorrect
a. Control valve has just been
serviced
b. Foreign matter is lodged in
control valve
c. High drive forces on piston
d. Control valve piston not in home
position
e. Motor not inserted fully to engage
pinion, motor wires broken or
disconnected, motor failure
f. Drive gear label dirty or damaged,
missing or broken gear
g. Drive bracket incorrectly aligned
to back plate
h. PC board is damaged or
defective
i. PC board incorrectly aligned to
drive bracket
a. Motor not operating
b. No electric power at outlet
c. Defective transformer
d. Defective PC board
e. Broken drive gear or drive cap
assembly
f. Broken piston retainer
g. Broken main or regenerant piston
a. Transformer unplugged
b. No electric power at outlet
Solution
a. Connect power
b. Repair outlet or use working outlet
c. Replace transformer
d. Replace PC board
a. Use uninterrupted outlet
b. Reset time of day
c. Replace PC board
a. Reset control valve to correct time of
day
b. Reset to correct time of day
c. Reset regeneration time
a. Press SET HOUR and DOWN for 3
seconds or unplug power source jack
(black wire) from the circuit board and
plug back in to reset control valve
b. Check piston and spacer stack
assembly for foreign matter
c. Replace piston(s) and spacer stack
assembly
d. Press SET HOUR and DOWN for 3
seconds or unplug power source jack
(black wire) from the circuit board and
plug back into reset control valve
e. Check motor and wiring. Replace motor
if necessary
f. Replace or clean drive gear
g. Reset drive bracket properly
h. Replace PC board
i. Ensure PC board is correctly snapped
on to drive bracket
a. Replace motor
b. Repair outlet or use working outlet
c. Replace transformer
d. Replace PC board
e. Replace drive gear or drive cap
assembly
f. Replace drive cap assembly
g. Replace main or regenerant piston
a. Connect transformer
b. Repair outlet or use working outlet
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