The Small Print - BT Total Broadband Home Hub 3 User Manual And Troubleshooting

The small print

Warranty
Your BT Home Hub 3 will arrive fault-free and
will work like it should for the minimum period of
your contract. If during that time it stops working,
and you've followed the advice on page 2, you
should contact us. If we ask you to return it, we'll
decide to replace or repair it – except if the fault's
caused by general use, accidental or deliberate
damage, not using it properly or not following the
instructions in this User guide. If you return it, we
may test it. If it's working, we'll send it back to
you – but you might need to pay our testing and
postage costs. This doesn't affect your legal rights.
Safety and regulatory instructions for your
Openreach modem and BT Home Hub 3
Please read this section carefully before set-up.
Your Hub and Openreach modem will get warm
•
once connected to the power supply. Although
this is normal, you should make sure that your
Hub and Openreach modem have adequate
ventilation to prevent overheating. Never block
the vents on your Hub or Openreach modem.
Don't expose your Hub or Openreach modem to
•
rain, water, moisture or direct sunshine.
Don't spill liquid on your Hub or Openreach
•
modem.
Keep your Hub and Openreach modem away
•
from sources of heat such as heaters or radiators.
The small print
20
Don't try to disassemble or open up your Hub
•
or Openreach modem yourself. Not only will it
make your warranty void, it may expose you to
dangerous voltage or other hazards.
Before cleaning your Hub or Openreach modem,
•
disconnect its power supply. Use a damp cloth
for cleaning.
For better performance, don't place your Hub
•
or Openreach modem on a television or
computer monitor.
If there's an electrical storm, you must unplug
•
all of your equipment from the electricity supply
and phone sockets.
The BT Home Hub 3 intentionally generates low-
•
level radio frequency signals and so there's a
very small risk that it may interfere with sensitive
medical devices, for example a heart pacemaker,
when nearby. If you've any concerns, we recom-
mend that you consult the medical device
manufacturer before using your BT Home Hub 3.
The plug on the power cable serves as a disconnect
•
device. Make sure that the power socket you
plug the power cable into is easily accessible and
located as close to the equipment as possible.
Important: please make sure you always use the
power cable supplied with your new Hub – don't
use any other power cable.