Document History; Warranty And Support - visual engineering MFR User Manual

MFR

Document History

Version
v1.0
v1.1
v1.2
v1.3
v2.0

Warranty and Support

All Visual Engineering products are supplied as standard with a 12 month 'Return to Base' warranty.
Please note: Any unauthorised product disassembly, modification or the removal of tamper
proof labels will void the warranty.
In the event of a suspected product failure, users should contact the Visual Engineering support
team on the telephone number +44 (0) 1206 211842 or please email us at:
support@visualengineering.co.uk
Should the fault persist or if the support team are unable to resolve the fault, it may be necessary
to return the equipment.
Equipment should only be returned using the RMA (Returns Management Authorisation) process.
Users should contact the support team on the above number and request an RMA number.
visualengineering.co.uk
Visual Engineering
Video solutions. Integrated
Date
17/8/2017
6/2/2018
16/8/2018
17/8/2018
6/8/2020
Change Summary
Amphenol Connector Version
Fischer Connector & IP Encoding Version
Encoder Pages and Player Updates
Video Adjustment Section Added
Updates to support v4.0 firmware release
August 2020
Author
RE
RE
RE
RE
RE
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