Table of Contents
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• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure the paper size and paper type settings are correct for the paper source.
• Run the paper guide cleaning utility to clean the paper path.
• Clean the roller inside the printer to remove any dust on the paper path.
• If paper does not feed correctly after replacing the maintenance rollers, make sure you installed the
maintenance rollers correctly.
• If you installed an optional paper cassette unit, be sure to enable the cassette unit in the printing
software.
• If your product pauses during printing, make sure the front cover is closed.
• The maintenance rollers may be at the end of their service life. Check the maintenance roller status
and replace them if necessary.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic:
Solving Paper Problems
Related references
Paper Jam Problems
Paper Loading Capacity
Paper Specifications
Related tasks
Cleaning the Paper Guide
Related topics
Loading Paper
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