Table of Contents
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Job Status Error Codes .................................................................................................................... 376
Running a Product Check ................................................................................................................ 380
Resetting Control Panel Defaults ..................................................................................................... 382
Solving Setup Problems ................................................................................................................... 383
Product Does Not Turn On or Off................................................................................................. 383
Noise After Ink Installation ........................................................................................................... 383
Software Installation Problems .................................................................................................... 384
Solving Network Problems ............................................................................................................... 384
Product Cannot Connect to a Wireless Router or Access Point .................................................. 385
Network Software Cannot Find Product on a Network................................................................. 386
Wireless Network Connection is Unstable on a Mac ................................................................... 387
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable.................................................. 388
Product Does Not Appear in Mac Printer Window ....................................................................... 388
Cannot Print Over a Network....................................................................................................... 388
Cannot Scan Over a Network ...................................................................................................... 390
Solving Copying Problems ............................................................................................................... 391
Product Makes Noise, But Nothing Copies.................................................................................. 391
Product Makes Noise When It Sits for a While............................................................................. 391
Solving Copy Quality Problems ........................................................................................................ 392
Copies Have Incorrect or Faint Colors......................................................................................... 392
Position, Size, or Margins of Copies are Incorrect ....................................................................... 392
Solving Paper Problems................................................................................................................... 393
Paper Feeding Problems............................................................................................................. 393
Originals Do Not Feed From the Automatic Document Feeder.................................................... 395
Paper Jam Problems ................................................................................................................... 396
Paper Ejection Problems ............................................................................................................. 396
Solving Problems Printing from a Computer..................................................................................... 396
Nothing Prints .............................................................................................................................. 396
Product Icon Does Not Appear in Windows Taskbar ................................................................... 397
Printing is Slow ............................................................................................................................ 398
Solving Page Layout and Content Problems .................................................................................... 400
Inverted Image............................................................................................................................. 400
Too Many Copies Print ................................................................................................................ 400
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