Software Problems - GE Amersham ImageQuant 800 User Manual

6.3

Software problems

Error symptom
After exposure, no image is
displayed on the screen
The software is non-respon-
sive
Instrument shows as not
available in Amersham
ImageQuant CONNECT
Instrument is not visible in
the instrument drop-down
menu in Amersham
ImageQuant CONNECT
Booking made in
Amersham ImageQuant
CONNECT is not showing
on host instrument
Unable to log in
Amersham ImageQuant 800 User Manual 29383813 AA
Possible cause
The light source does not
function properly
The sample is not in posi-
tion
Transferring large amounts
of files can impair the sys-
tem's performance
Network connection prob-
lem
Instrument connection
problem
Instrument is switched off
Network connection prob-
lem
Forgotten password
Corrective action
Contact your GE Healthcare representative
Check the sample position
Avoid file transfer during operation
Click sync to refresh the list of instruments
Check the that instrument is connected to
the network. See Amersham ImageQuant
800 Operating Instructions
Click sync to refresh the list of instruments
Return to Home screen and check if instru-
ment is connected
Make sure that the Amersham ImageQuant
800 is switched on
Click sync and re-enter the booking
Check the that instrument is connected to
the network. See Amersham ImageQuant
800 Operating Instructions
Reset the user's password, see
password, on page 28
6 Troubleshooting
6.3 Software problems
Reset a
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