General Troubleshooting - Bonsaii S Series User Manual

General troubleshooting

Error
Equipment is not
functioning
Cutter is blocked
Cutter will not stop
Machine sounds too
loud
Should the instructions above not help to resolve the issue, then please contact our
customer service by support@bonsaii.com
Troubleshooting
Is the power supply and socket
connected to the wall correctly?
Is the collection unit positioned
correctly?
Is the power cable damaged?
Is the engine possibly overheating?
Is the light flashing?
Is the sheet of paper to thin for it to
be detected by the sensors?
Do you want to shred many pieces
of paper in one go?
Is the paper jammed?
Excess paper or unusual objects
are blocking the sensors?
Is the surface uneven? Is the
equipment in a straight position?
Adjust the connections.
Adjust the position of the collection unit.
Replace the power cable or contact your
Wait until the machine has cooled down.
Fold the sheets of paper or use the manual in
Reduce the amount of paper and try again.
Press the back button
Remove any excess paper and try again.
Place the equipment on a flat surface.
8
Resolution
Bonsaii dealer.
feed tray .
and remove any
excess paper.