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1.2 Information and assistance
What do I have to do if the product is faulty?
SECO S.r.l. offers the following services:
SECO website: visit
http://www.seco.com
solve the problem.
SECO Sales Representative: the Sales Rep can help to determine the exact cause of the problem and search for the best solution.
SECO Help-Desk: contact SECO Technical Assistance. A technician is at disposal to understand the exact origin of the problem and suggest the correct
solution.
E-mail:
technical.service@seco.com
Fax (+39) 0575 340434
Repair center: it is possible to send the faulty product to the SECO Repair Centre. In this case, follow this procedure:
o Returned items must be accompanied by a RMA Number. Items sent without the RMA number will be not accepted.
o Returned items must be shipped in an appropriate package. SECO is not responsible for damages caused by accidental drop, improper usage, or
customer neglect.
Note: Please have the following information before asking for technical assistance:
-
Name and serial number of the product;
-
Description of Customer's peripheral connections;
-
Description of Customer's software (operating system, version, application software, etc.);
-
A complete description of the problem;
-
The exact words of every kind of error message encountered.
1.3 RMA number request
To request a RMA number, please visit SECO's web-site. On the home page, please select "RMA Online" and follow the procedure described.
A RMA Number will be sent within 1 working day (only for on-line RMA requests).
Q7-928
Q7-928 User Manual - Rev. First Edition: 1.0 - Last Edition: 3.0 - Author: S.B. - Reviewed by P.Z Copyright © 2016 SECO S.r.l.
to receive the latest information on the product. In most of the cases it is possible to find useful information to
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