EPS Bio Technology EMV3.1 User Manual page 26

Troubleshooting Check
 Was the test strip exposed to open air for a long
period of time?
 Does test strip cap close tightly? Or was test
strip cap left open?
 Is the meter functioning well?
 Is the control solution expired or contaminated?
 Were test strips and control solutions stored in
cool, dry places?
 Did you follow the testing steps properly?
Action
If yes, repeat the control test with properly stored
strips.
If the cap was not tight, or the bottle was left
uncapped, open a new bottle of test strips.
Do not reuse the strips from the affected bottle.
You can use the control solutions to verify the
meter's functions.
If yes, replace with a new control solution to check
the performance of SMBG system.
If no, repeat the control test with properly stored
strips or control solutions.
If you have followed the steps properly, contact
physician. If you continue to have problems please
contact Customer Support at 866-994-3345.
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