Additional Features; Virtual Extensions - Telecom FM OneStream GFX Programming Manual

OneStream Programming Guide
5

Additional Features

5.1

Virtual Extensions

The Virtual Extensions feature allows a remote worker to be able to place calls on hold or transfer
calls in a similar way that they would when in the office.
This feature can be enabled on all types of interface by ticking the "Allow Call Transfer" check box
when setting up Routes.
A user can place a call on hold by pressing the * key. Pressing the * key a second time will take
the original call off hold. If the user dials a new extension number while the original call is on hold
this will connect a second call. If the user then hangs up then the original caller will be connected
to the second call. Refer to the following example for more information:
Example:
A OneStream G is registered to an IP PBX using a SIP Network group. There are 3 people in the
office – Bob, Fred and Mary who have extension phones on the IP PBX as follows:
Bob – extension 200
Fred – extension 201
Mary – extension 202
Fred works remotely a lot and wants to use his mobile phone (which has telephone number
07900123456) as a Virtual Extension with extension number 301.
There are 2 groups setup on the OneStream – a GSM group containing GSM modules and a SIP
Network group which registers to the IP PBX:
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