Telecom FM OneStream GFX Programming Manual
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Telecom FM OneStream GFX Programming Manual

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OneStream Programming Guide
Version 9

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  • Page 1 OneStream Programming Guide Version 9...
  • Page 2 OneStream Programming Guide Document Control Date Document Change Authority Version Oct 2006 Draft 1 First Draft Release of Document Jan 2007 Draft 2 Added Status web page May 2007 Added Flexible / Failover Routing Jan 2008 Added OneStream Versions Feb 2008 Updated web interface / added s routing Nov 2008 Updated web interface / added isdn...

  • Page 3: Table Of Contents

    OneStream Programming Guide CONTENTS INTRODUCTION ......................5     NETWORK SETTINGS ....................5     FINDING THE IP ADDRESS OF THE ONESTREAM UNIT ..........6     INSTALLING THE ONESTREAM SCANNER APPLICATION ..........6     USING THE ONESTREAM SCANNER APPLICATION ............8  ...
  • Page 4 OneStream Programming Guide 4.11 LOAD/SAVE CONFIG ................... 66     4.11.1 Load ......................66     4.11.2 Save ......................67     4.11.3 Factory Reset ....................67     4.12 UPDATE FIRMWARE .................... 68     4.12.1 Local Update ....................68  ...

  • Page 5: Introduction

    OneStream Programming Guide Introduction Please refer to the OneStream Hardware Installation Guide for instructions on the physical installation of the unit. In order to program the OneStream unit it must be connected to a 10Mb/s or 100Mb/s Local Area Network and you must have access to a PC connected to the same network. If no Local Area Network is available the OneStream unit can be configured by connecting it to a PC via a standard Ethernet Crossover cable.

  • Page 6: Finding The Ip Address Of The Onestream Unit

    OneStream Programming Guide Finding the IP Address of the OneStream unit If the OneStream has been assigned an IP Address automatically from a DHCP Server or if a static IP Address has already been set then the IP Address of the unit can be found using the OneStream Scanner application, which is available to download from the Support section of the TelecomFM website, www.telecomfm.co.uk.
  • Page 7 OneStream Programming Guide To install to the Default folder location click the Icon of a computer. The following dialog will be displayed: Click the Continue button to start the installation. When the installation has finished the following dialog will be displayed: Click the OK button to exit the installer.

  • Page 8: Using The Onestream Scanner Application

    OneStream Programming Guide Using the OneStream Scanner Application Click on the Start menu, All Programs, OneStream Scanner, OneStream Scanner to start the application. The following window will appear: To scan the network that your PC is connected to for OneStream units using the default program options click the Start Search button.
  • Page 9 OneStream Programming Guide Click on the IP Address of the unit you wish to configure and the Web Configuration Utility will be launched. Using Advanced Options: To search an alternative range of IP Addresses to the default subnet click the Advanced button.
  • Page 10 OneStream Programming Guide To specify a range of IP addresses to scan select the Manual option and enter the Start and End IP Addresses of the range. For example, to scan the range 192.168.50.10 – 192.168.51.80 the dialog would look as follows: Click the OK button to return to the Main program window and then click the Start Search button to scan the new range of IP Addresses: To return to the Automatic Search option click the Advanced button again.

  • Page 11: The Web Configuration Utility

    OneStream Programming Guide The Web Configuration Utility The Web Configuration Utility is used to configure all of the options for the OneStream unit, including Networking, Interfaces, Routing, Security and Audio settings. In order to access the Web Configuration Utility the IP Address of the OneStream must be known. If the IP Address is not known refer to Section 3 above for instructions on finding the address.
  • Page 12 OneStream Programming Guide You can now select from the Links on the left of the Page to configure the OneStream unit. The options are as follows: Home / Status Shows the system configuration and the basic status of the interfaces. Groups Create logical groups of interfaces and configure options for these groups.

  • Page 13: Home / Status Page

    OneStream Programming Guide Home / Status Page Shows the basic system configuration and the status of the operational interfaces.

  • Page 14: System Information

    OneStream Programming Guide 4.2.1 System Information Displays information about the OneStream unit including Serial number, IP address and firmware version. 4.2.2 Status Lists all of the physical interfaces (GSM/FXS/FXO/NT/TE) available and shows their current status. 4.2.3 SIP Networks The SIP Networks section displays the current status of all SIP network registrations that have been setup on the OneStream unit.

  • Page 15: Groups

    OneStream Programming Guide Groups The Groups Page allows you to setup physical interfaces into logical groups. These Groups are then used later to setup call routing options. The following group types are available depending on the version of OneStream purchased: GSM (OneStream G / GFX / GBRI only) Group containing 1 or more of the OneStream’s GSM ports.
  • Page 16 OneStream Programming Guide H.323 (All OneStream versions) Group used for connection to an H.323 Gatekeeper or H.323 based IP PBX in order to route IP Based Calls. ISDN NT (OneStream BRI / GBRI only) Group containing Basic Rate ISDN ports. These ports are connected to Network Termination equipment or the S0 extension ports of a PBX.

  • Page 17: Adding A Group

    OneStream Programming Guide 4.3.1 Adding a Group To add a new group, use the following procedure: Click the Groups link from the left hand menu. Click the Add Group button. The following screen will be displayed: Select the required Interface Type from the drop-down list. The options for the type of interface selected will then be displayed.

  • Page 18: Editing An Existing Group

    OneStream Programming Guide 4.3.2 Editing an Existing Group To edit an existing group, use the following procedure: Click the Groups link from the left hand menu. Click the Edit icon next to the Group that you wish to modify. The following screen will be displayed: Make any changes that are required –...

  • Page 19: Deleting A Group

    OneStream Programming Guide 4.3.3 Deleting a Group To delete an existing group, use the following procedure: Click the Groups link from the left hand menu. Click the Delete icon next to the Group that you wish to remove. The following screen will be displayed: To delete the Group click the Delete button.

  • Page 20: Group Options

    OneStream Programming Guide 4.3.4 Group Options The following are the Group options available for each of the different interface types: 4.3.4.1 GSM (OneStream G / GFX / GBRI only) (Note: To display the Advanced options click the “Show Advanced Options” link)
  • Page 21 OneStream Programming Guide Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group. Note that each interface can only be selected in 1 Group.
  • Page 22 OneStream Programming Guide Inclusive Minutes Allows the use of SIM monthly calling plans by setting the amount of inclusive minutes available on each SIM. Calls are distributed between the modules to make the best of use of available minutes and it is possible to block the use of a module once the monthly minutes on the SIM have been used up.

  • Page 23: Analogue Fxs (Pbx) (Onestream Fx / Gfx Only)

    OneStream Programming Guide 4.3.4.2 Analogue FXS (PBX) (OneStream FX / GFX only) (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name.
  • Page 24 OneStream Programming Guide Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group. Note that each interface can only be selected in 1 Group. Hunting Select the hunting type required – this controls in which order interfaces are selected to send calls to.

  • Page 25: Analogue Fxo (Ptt) (Onestream Fx / Gfx Only)

    OneStream Programming Guide 4.3.4.3 Analogue FXO (PTT) (OneStream FX / GFX only) (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group.
  • Page 26 OneStream Programming Guide Hunting Select the hunting type required – this controls in which order interfaces are selected to send calls to. Options are: Sequential (Low First) Calls are sent to the lowest available interface. Sequential (High First) Calls are sent to the highest available interface. Cyclic Calls are sent to interfaces in turn (i.e.

  • Page 27: Isdn Te (Onestream Bri / Gbri Only)

    OneStream Programming Guide 4.3.4.4 ISDN TE (OneStream BRI / GBRI only) (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group.
  • Page 28 OneStream Programming Guide Set to “On” to present the CLI (default). Set to “Off” to restrict the CLI. Hunting Select the hunting type required – this controls in which order interfaces are selected to send calls to. Options are: Sequential (Low First) Calls are sent to the lowest available interface.

  • Page 29: Isdn Nt (Onestream Bri / Gbri Only)

    OneStream Programming Guide 4.3.4.5 ISDN NT (OneStream BRI / GBRI only) (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group.
  • Page 30 OneStream Programming Guide Set to “On” to present the CLI (default). Set to “Off” to restrict the CLI. Hunting Select the hunting type required – this controls in which order interfaces are selected to send calls to. Options are: Sequential (Low First) Calls are sent to the lowest available interface.

  • Page 31: Sip Network

    OneStream Programming Guide 4.3.4.6 SIP Network (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name.
  • Page 32 OneStream Programming Guide SIP Server Enter the fully qualified domain name or IP Address of the SIP Registrar, Proxy Server or SIP PBX that the calls should be routed to. SIP Port Enter the SIP Port that is used by the SIP Proxy / PBX. The default SIP Port is 5060. NAT Traversal Select whether NAT (Network Address Translation) is required for this SIP Group.
  • Page 33 OneStream Programming Guide Outbound Proxy (Optional) If a separate Outbound Proxy is being used (different to the SIP Server) the fully qualified domain name or IP Address can be entered here. In most cases the Outbound Proxy should be left blank. Allow Re-Invites Sets whether re-invite requests are allowed.

  • Page 34: Sip Extension

    OneStream Programming Guide 4.3.4.7 SIP Extension (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name.
  • Page 35 OneStream Programming Guide SIP Port Enter the SIP Port that this extension will use. The default SIP Port is 5060. Call Limit Enter the maximum number of simultaneous SIP calls that are permitted. This can be useful to maintain a high call quality. Set to 0 to allow unlimited calls. NAT Traversal Select whether NAT (Network Address Translation) is required for this SIP Group.
  • Page 36 OneStream Programming Guide 4.3.4.8 H.323 Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. H.323 IP Address Enter the IP Address of the H.323 PBX / Provider / Device that the calls should be routed to. Port Enter the Port that is used by the H.323 PBX / Provider / Device.

  • Page 37: Disa (Direct Inward System Access)

    OneStream Programming Guide 4.3.4.9 DISA (Direct Inward System Access) After a caller is routed to a DISA Group they will hear a secondary dialtone. They must then enter the password followed by the # key. If the password is correct they can then dial the new number. If the password entered is incorrect then the caller will hear an interrupted (unavailable) tone.

  • Page 38: Routes

    OneStream Programming Guide Routes The Routes Page allows you to configure how the OneStream routes calls between Groups. See Section 3 above for instructions on setting up Groups.

  • Page 39: Adding A Route

    OneStream Programming Guide 4.4.1 Adding a Route To add a new Route, use the following procedure: Click the Routes link from the left hand menu. Click the Add Route button. The following screen will be displayed:...
  • Page 40 OneStream Programming Guide Fill in all of the required options. Click the Add button to add the new route to the Routing table. Click the Cancel button to return to the Routes page without adding the Route. Available options are as follows: Name (Required) Enter a unique name to describe the Route.
  • Page 41 OneStream Programming Guide Options Section Modified Originating Address (Optional) If left blank, the originating address will be left unchanged. If an address is entered here this address will be presented in place of the original originating address. Modified Display Name (Optional) If left blank, the display name will be left unchanged.
  • Page 42 OneStream Programming Guide Call Splitting (Add Split button) Call Splitting allows multiple destinations to be called at the same time. Press the “Add Split” button to add a new destination and enter the details for the new destination (as described under “To Section”...
  • Page 43 OneStream Programming Guide Call Splitting and Failover It is possible to use any combination of call splitting and failover. For example: A route could ring 3 extensions on an IPPBX simultaneously. If no extensions answer within the time set in the “timeout”...

  • Page 44: Editing An Existing Route

    OneStream Programming Guide 4.4.2 Editing An Existing Route To edit an existing route, use the following procedure: Click the Routes link from the left hand menu. Click the Edit icon next to the Route that you wish to modify. The following screen will be displayed: Make any changes that are required to the Route –...

  • Page 45: Deleting A Route

    OneStream Programming Guide 4.4.3 Deleting A Route To delete an existing route, use the following procedure: Click the Routes link from the left hand menu. Click the Delete icon next to the Route that you wish to remove. The following screen will be displayed: To delete the Route click the Delete button.

  • Page 46: Advanced

    OneStream Programming Guide Advanced...

  • Page 47: Audio Settings

    OneStream Programming Guide 4.5.1 Audio Settings Tone Selection Select the country that the OneStream unit is being installed into from the drop-down list. This will set the various tones the system generates (e.g. Dialtone) to emulate those of the local Telephone providers.

  • Page 48: Stun Settings

    OneStream Programming Guide Fax Mode Select the method used to transmit faxes over SIP: T.38 – when a fax tone is detected a re-invite will be sent and T.38 will be used Passthrough – faxes will be transmitted in the audio stream using the original T.30 signals. If Passthrough is selected ensure that a G.711 codec is being used (T.30 signals cannot be carried over a compressed audio codec such as G.729).

  • Page 49: Digit Timeouts

    OneStream Programming Guide Advanced (cont.) 4.5.4 Digit Timeouts First Digit Timeout Sets the number of seconds that the OneStream will wait for a digit to be dialled during Call Transfer and DISA. The default is 6 seconds. An entry of 0 will wait indefinitely for the first digit to be dialled.

  • Page 50: Isdn Settings

    OneStream Programming Guide 4.5.5 ISDN Settings Clock Source Select the ISDN port to use as the clock source for all other ports. National Prefix Set the prefix for National Calls (default is 0). International Prefix Set the prefix for International Calls (default is 00). Send Date in L3 Connect Message Set whether the OneStream will send its current system date in Layer 3 ISDN connect messages.

  • Page 51: Sms (Onestream G, Gfx And Gbri Only)

    OneStream Programming Guide SMS (OneStream G, GFX and GBRI only) The SMS page allows you to send and receive SMS messages via the OneStream’s GSM module. It is possible to access the SMS page directly by logging into the web interface with the SMS Password.

  • Page 52: Sending A Message

    OneStream Programming Guide 4.6.1 Sending a Message Enter the message text into the “Message:” box. An SMS message can be a maximum of 160 characters long – the number of remaining characters allowed is displayed under the Message box. Enter the telephone number or numbers that the message should be sent to into the “Number(s):” box.

  • Page 53: Sent Messages

    OneStream Programming Guide 4.6.3 Sent Messages The Sent Messages shows a list of all the messages that have previously been sent. It will show the date and time the message was sent, the number that sent the message and the message text (if the message is long, only the first few characters are displayed - click the View button to read the whole message).

  • Page 54: Sms Options

    OneStream Programming Guide SMS Options The SMS Options page sets all of the options that relate to the sending and receiving of SMS messages and SMS functions.
  • Page 55 OneStream Programming Guide SMS Sending Module Select the GSM module that will be used to send SMS messages. When the “Both” option is selected (the default) both of the GSM modules will be used alternately. Module 1 SMS Centre Number When set to Auto the SMS Centre will be read from the SIM in module 1.

  • Page 56: Security

    OneStream Programming Guide Security The Security Page allows you to change the password required to access the web interface and to control SIM and Phone locking for the two GSM Modules (OneStream G / GFX / GBRI only). Options are as follows.

  • Page 57: Change Web Interface Password

    OneStream Programming Guide 4.8.1 Change Web Interface Password Change the Password that is used to access the Web Configuration Utility. Enter the Old Password (the default password is 12345678), the New Password and confirm the New Password in the Re- enter New Password box.
  • Page 58 OneStream Programming Guide Turn SIM Lock OFF Select the Off option and enter the current SIM PIN in the Enter SIM PIN box as shown below (the actual PIN will not be displayed on screen). The SIM Lock will be turned Off when the Save button is clicked (if the entered PIN is correct).
  • Page 59 OneStream Programming Guide Change the SIM PIN Select the Change SIM PIN option. Enter the current SIM PIN in the Enter Old PIN box. Enter the required New SIM PIN (must be between 4 and 8 digits) in both the Enter New PIN and Re- Enter New PIN boxes as shown below (the PINs will not be displayed on screen).

  • Page 60: Phone Lock (Onestream G / Gfx / Gbri Only)

    OneStream Programming Guide 4.8.3 Phone Lock (OneStream G / GFX / GBRI only) When Phone Lock is turned ON the GSM Module will be locked to the SIM that is currently inserted. If you wish to use a different SIM with the module you will be first required to enter the Phone Lock Code –...
  • Page 61 OneStream Programming Guide Turn Phone Lock OFF Select the Off option and enter the Phone Lock Code in the Enter Phone Lock Code box as shown below (the actual Code will not be displayed on screen). The default Phone Lock Code is 12345678. The Phone Lock will be turned Off when the Save button is clicked (if the entered Code is correct).
  • Page 62 OneStream Programming Guide Change the Phone Lock Code Select the Change Phone Lock Code option. Enter the current Phone Lock Code in the Enter Old Phone Lock Code box (the default code is 12345678). Enter the required New Phone Lock Code (must be between 4 and 8 digits) in both the Enter New Phone Lock Code and Re-Enter New Phone Lock Code boxes as shown below (the Codes will not be displayed on screen).

  • Page 63: Lan Settings

    OneStream Programming Guide LAN Settings The LAN Settings Page allows you to configure the OneStream unit to use either Automatic or Static networking and to enter all required network settings when using Static networking. Options are as follows: Address Type DHCP Select this option if the network the OneStream is connected to has a DHCP Server that assigns IP Addresses automatically.
  • Page 64 OneStream Programming Guide Gateway Address (Static Address Type only) Enter the IP Address of the Default Gateway for the network. Primary DNS (Static Address Type only) Enter the IP Address of the Primary DNS Server for the network. Secondary DNS (Static Address Type only) (Optional) Enter the IP Address of the Secondary DNS Server for the network.

  • Page 65: Time / Date

    OneStream Programming Guide 4.10 Time / Date 4.10.1 Set Date & Time The current date and time can be set here. For the date, the Day is entered, the Month is selected from the drop-down list and then the year is entered in full e.g. 2006. For the time, the hour is entered and then the minutes.

  • Page 66: Load/Save Config

    OneStream Programming Guide 4.11 Load/Save Config The Load/Save Config Page allows you to Backup the configuration of the OneStream unit, Restore a previously saved configuration or restore the unit to a Factory Default configuration. 4.11.1 Load To Load a previously saved configuration: Click the Browse button Select the .tfm configuration file and click the Open button Click the Load Config button to load the configuration.

  • Page 67: Save

    OneStream Programming Guide 4.11.2 Save To Save the current configuration to a file: Click the Save Config button. The following dialog should be displayed: Click the Save button Select a folder to Save the file to and enter a Filename. Click the Save button. You should see the following dialog: Click the Close button.

  • Page 68: Update Firmware

    OneStream Programming Guide 4.12 Update Firmware The Update Firmware page allows you to update the system software in the OneStream Unit. 4.12.1 Local Update This will update the main system firmware of the OneStream unit from a file. Click the Browse button. Select the firmware file that has been provided to you.

  • Page 69: Remote Update

    OneStream Programming Guide Click the Local Update button. The progress of the Update will be shown: When the update reaches 100% complete restart the OneStream unit: 4.12.2 Remote Update This will update the main system firmware of the OneStream unit remotely. Enter the update server location that has been provided to.

  • Page 70: Diagnostics

    OneStream Programming Guide 4.13 Diagnostics The Diagnostics page can be used to troubleshoot any problems that are being experienced.

  • Page 71: Current Logs

    OneStream Programming Guide 4.13.1 Current Logs Displays the last 50 lines from any of the following log files: SIP – displays SIP messages sent and received Runtime – displays call log information ISDN – displays ISDN trace information Kernel – displays system messages Click the Refresh link to update the Current Logs display.

  • Page 72: Save Log Files

    OneStream Programming Guide Diagnostics (cont.) 4.13.3 Save Log Files To save any of the log files to your computers hard disk, select the file to save and click the Save File button. 4.13.4 Send Logs/Config to TelecomFM Clicking this button will send all of the current log files and a copy of the configuration to the TelecomFM FTP Server.

  • Page 73: Record Audio

    OneStream Programming Guide 4.13.5 Record Audio To troubleshoot any audio problems that are being experienced it is possible to record 60 seconds of audio and transfer the recordings to the TelecomFM FTP server for analysis. Select the port or ports to record (for example, if problems are being experienced on calls from FXS to GSM you might select FXS1 for Port 1 and GSM1 for Port 2.

  • Page 74: Restart

    OneStream Programming Guide 4.14 Restart The unit can be reinitialised from the Restart Page. Click the Restart button to restart – the unit will restart automatically and you will be returned to the Home page after 60 seconds. If the Home Page does not reappear after 60 seconds click the Refresh button on your Internet Browser.

  • Page 75: Logout

    OneStream Programming Guide 4.15 Logout When all configuration options have been set click the Logout link to exit from the Web Configuration Utility.

  • Page 76: Additional Features

    OneStream Programming Guide Additional Features Virtual Extensions The Virtual Extensions feature allows a remote worker to be able to place calls on hold or transfer calls in a similar way that they would when in the office. This feature can be enabled on all types of interface by ticking the “Allow Call Transfer” check box when setting up Routes.
  • Page 77 OneStream Programming Guide There are 2 routes required for this setup as follows: The “Fred GSM” route enables any extension on the IP PBX to dial 301 that will ring the number set in the modified field 07900123456 to call Fred on his mobile. The “GSM Call Transfer”...
  • Page 78 OneStream Programming Guide A DISA Group is now added Note: (No password is required because it recognises the CLI of Bob’s mobile 07900123456 There are 3 more routes required as follows: The “Fred to DISA” route will send all calls received from Fred’s mobile phone into DISA. The “DISA to IP PBX”...
  • Page 79 OneStream Programming Guide • Fred is out of the office and he wants to speak to Mary. From his mobile he dials the GSM number for one of the SIMs that is in the OneStream. This call is received by the OneStream and sent into DISA.

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