Nortel T7406 Manual page 22

Mobility solution for norstar and business communications manager

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NORTEL SERVICE SELECTION CENTRE:

DEFECTIVE H/W RETURNS ORDER DESK# :

1-888-977-9444

7:30 am -7:00 pm EST, Monday to Thursday; 7:30 am - 5:00 pm EST, Friday

After hours Emergency repair

Option 1 for English, 2 for French;option 3 for Emergency

ADDRESS TO SEND DEFECTIVE PRODUCT:

SERVICE LEVELS FOR CANADA:

Mail In : Repair turnaround time is 15 working days from receipt of equipment at the NORTEL Service Selection Centre

warehouse.

Advanced Replacement: Lead time varies for different service levels:

1. Emergency: lead time for shipment is 24 hours, subject to C$250 surcharge, Meridian 1 Portfolio only.

2. Express: Lead time 48 Hours, no surcharge, limited to certain products for Meridan 1, .Norstar and companion portfolio.

3. Direct2Tech: 4--8 Hours to site. For Bell and Norstar Voicemail only.

4. Retrofit: Lead time 7days.

Remanufacturing: Lead time will be 7 days.

1-888-977-9444

Nortel Networks

Service Selection Centre

30 Norelco Drive

Weston, Ontario, Canada

M9L 2X6

Nortel Networks Confidential

T7406 – Technical Session May 17-01 22

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