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APPENDIX
Service Information
X-Rite provides repair service to their customers. Because of the complexity of the circuitry, all
warranty and non warranty repairs should be referred to an authorized service center. For non
warranty repairs, the customer shall pay shipping and repair cost to the authorized service center, and
the device shall be submitted in the original crate, as a complete unaltered unit, along with all the
supplied accessories.
X-Rite also offers on-site system support. Please contact your X-Rite representative for additional
information.
X-Rite, Incorporated has offices around the world. You can contact us using one of the following
methods:
•
To identify the X-Rite service center nearest you, please visit our web site at: www.xrite.com
and click the Contact Us link.
•
For online help, visit our web site (www.xrite.com) and click the Support link. Here you can
search for software or firmware updates, white papers, or frequently asked questions which
can quickly resolve many common user problems.
•
Send an e-mail to Technical Support detailing your problem and listing your contact
information. For the Americas email CASupport@xrite.com, for Europe email
EMEAtechsupport@xrite.com, for Asia email TechSupportAsiaDist@xrite.com.
•
For sales questions or to order cables and accessories, visit our web site (www.xrite.com) or
contact your nearest X-Rite dealer or service center.
•
Problems and questions can also be faxed or emailed to your local X-Rite office listed on our
website.
General Maintenance
Follow the procedures below for system cleaning, lamp replacements, and fuse replacement.
The VLB should be operated in an environment free of dust and other sources of contamination.
IMPORTANT:
Remove AC power from the VLB before performing any cleaning procedures.
CAUTION: DO NOT use any solvents to clean the VLB.
CAUTION: Use proper personal protective equipment (e.g., safety glasses) when
using compressed air.
If compressed can air is used for any of the cleaning procedures that recommend air, do
not invert or tilt the can during use. This could cause damage.
CAUTION: The daylight filters and lamps get very hot during normal operation. Do not
touch the filters or lamps; allow time for them to cool before cleaning.
General Cleaning
If necessary remove dust with a clean, lint-free cloth or clean dry air.
V i r t u a l L i g h t B o o t h
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