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Summary of Contents for Lenovo 12QJ0004GE
- Page 1 ThinkSmart Core Kit Hardware Maintenance Manual...
- Page 2 • Documentation in the box First Edition (August 2021) © Copyright Lenovo 2021. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
- Page 3 Hazardous energy statement ..Call Lenovo ....Tip-over hazard prevention notice..
- Page 4 Chapter 9. Notices and trademarks ....57 ThinkSmart Core Kit Hardware Maintenance Manual...
- Page 5 Important: This manual is intended only for trained service technicians who are familiar with these products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing one of these products, be sure to read and understand Chapter 1 “Important safety information” on page 1. © Copyright Lenovo 2021...
- Page 6 ThinkSmart Core Kit Hardware Maintenance Manual...
- Page 7 In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2021...
- Page 8 Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.
- Page 9 Do not use them with any other products. For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
- Page 10 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. Power cords provided by Lenovo for a specific country or region are usually available only in that country or region.
- Page 11 Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
- Page 12 If the coin-cell battery is not a CRU, do not attempt to replace the coin-cell battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations.
- Page 13 computer, power adapter, and many accessories produce some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn. • Do not charge the battery or operate your computer, power adapter, or accessories near flammable materials or in explosive environments.
- Page 14 DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2.
- Page 15 2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the packaging, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
- Page 16 Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.
- Page 17 • Place the computers or monitors on sturdy furniture with a low base or furniture that has been anchored. Push the computers or monitors as far from the edge of the furniture as possible. • Keep remote controls, toys, and other items that might attract children away from the computers or monitors •...
- Page 18 The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.
- Page 19 • Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force • Damage caused by liquid spilled into the system • Damage caused by the improper insertion of a PC Card or the installation of an incompatible card • Forgotten product password (making the product unusable) © Copyright Lenovo 2021...
- Page 20 • Use of an incorrect ac power adapter on laptop products The following symptoms might indicate damage caused by nonwarranted activities: • Missing parts might be a symptom of unauthorized service or modification. • Check for obvious damage to a hard disk drive. If the spindle of a hard disk drive becomes noisy, the hard disk drive might have been dropped or subject to excessive force.
- Page 21 ThinkSmart Core Kits are modular conferencing solutions to transform conferencing into a collaborative, productive, and smart experience. End users will enjoy the familiar Microsoft Teams Rooms (referred to as MTR) interface and IT administrators will enjoy the easily deployed and managed Windows 10 IoT system. © Copyright Lenovo 2021...
- Page 22 SKU overview Target rooms Inbox items* ThinkSmart Core + Any room that already has audio Controller and video device From small room 16 x 16 inches (4– ThinkSmart Core 6 people) to large room 15 x 32 inch Full Room Kit 1 (12–16 people) ThinkSmart Core Extra large room (above 16 people)
- Page 23 ThinkSmart Core connector overview Connect ThinkSmart Controller or other USB-C compatible device for data ® USB-C (3.2 Gen 1) connector transfer. Connect a USB-compatible device, such as a USB keyboard or USB USB 3.2 Gen 1 connector mouse. ™ Connect to an external HDMI display.
- Page 24 ThinkSmart Core Kit Hardware Maintenance Manual...
- Page 25 – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? © Copyright Lenovo 2021...
- Page 26 • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use – BIOS level • Operating system software – Type and version level Notes: To eliminate confusion, identical systems are considered identical only if they: 1.
- Page 27 Check/Verify FRU/Action Check the following for proper installation. Reseat connectors • Power cord • On/Off switch connector • On/Off switch power supply connector • System board power supply connectors • Microprocessor connection Power cord Check the power cord for continuity. Check the power-on switch for continuity.
- Page 28 8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
- Page 29 UC platforms? Yes. ThinkSmart Manager software is pre-installed from Lenovo factory. Is there Lenovo specific software ThinkSmart Manager is Lenovo’s solution for management at scale for ThinkSmart installed on ThinkSmart Core? devices. Where can I find the user guide, readme, and software download https://smartsupport.lenovo.com/us/en/downloads/DS542392...
- Page 30 Question Answer There may be other requirements based on your environment. Please see • https://docs.microsoft.com/en-us/MicrosoftTeams/rooms/rooms-prep What are the TCP/IP ports that • https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address- must be opened in the ranges?redirectSourcePath=%252fen-us%252farticle%252fOffice-365-URLs-and- infrastructure? IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2=o365- worldwide#BKMK_Identity How does one configure the See the proxy configurations at https://docs.microsoft.com/en-us/microsoft-teams/ network proxy for ThinkSmart proxy-servers-for-skype-for-business-online...
- Page 31 2. See Chapter 6 “Troubleshooting, diagnostics, and recovery” on page 25 to resolve the problem you are experiencing, run the diagnostic program, and recover your operating system. 3. If the problem persists, contact Lenovo. See Chapter 7 “Help and support” on page 35. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms.
- Page 32 ThinkSmart main screen and has no screen-rotation Controller configuration application. To restore them, download and function after ThinkSmart Core is reset. install the application from https://smartsupport.lenovo.com/ ThinkSmart Core Kit Hardware Maintenance Manual...
- Page 33 Problem Solution • Ensure that ThinkSmart Controller is connected to ThinkSmart Core correctly and securely. • Tap the ThinkSmart Controller screen to wake up the ThinkSmart ThinkSmart Controller screen goes blank Core. while ThinkSmart Core is on. • The brightness and contrast is set correctly. •...
- Page 34 Audio problems Problem Solution • Ensure that it is correctly connected to power through the accompanying power adapter and power cord. • Ensure that it is turned on. ThinkSmart Bar is lost during the MTR • Disconnect it from ThinkSmart Core and reconnect it to meeting.
- Page 35 Problem Solution It is not recommended that you connect to a Wi-Fi network. If you connect to the Wi-Fi network that needs account authentication, the connection will be lost when you log in the conference room system. The Wi-Fi feature does not work. Connect your ThinkSmart Core to a local network through the Ethernet connector on your ThinkSmart Core with an Ethernet cable.
- Page 36 1. Turn on or restart the computer. 2. Before Windows starts, repeatedly press and release the F10 key until the Lenovo diagnostic opens. Note: If a BIOS password has been set, the UEFI BIOS will not open until you enter the correct password.
- Page 37 2. Click Recovery ➙ Open System Restore. Then, follow the on-screen instructions. Restore your files from a backup Note: If you use the File History tool to restore your files from a backup, ensure that you backed up your data earlier with the tool. 1.
- Page 38 Windows recovery programs are damaged. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://smartsupport.lenovo.com/supportphonelist Create a recovery USB drive Attention: The creation process deletes anything stored on the USB drive.
- Page 39 Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers from Lenovo. 1. Open the Start menu. 2. Click Settings ➙ Update & Security ➙ Windows Update. 3. Follow the on-screen instructions.
- Page 40 ThinkSmart Core Kit Hardware Maintenance Manual...
- Page 41 ThinkSmart services: Deploy and Maintain. Customer Action You must register this service with Lenovo so a service technician can contact you to schedule initial deployment service: © Copyright Lenovo 2021...
- Page 42 To register, please provide the contact information for the person we should engage with, along with purchase information (place and date of purchase along with sales order or invoice number). Included Services • Deploy: A ThinkSmart service to help setup, configure and integrate collaboration solution devices into your environment.
- Page 43 Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: •...
- Page 44 The LLW also is preinstalled on ThinkSmart Core. To access the LLW, go to the following directory: C:\Windows\System32\oobe\info\default ThinkSmart Core Kit Hardware Maintenance Manual...
- Page 45 Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2021...
- Page 46 • FRUs: Refer to parts that must be installed or replaced only by trained service technicians. If customers choose to replace the FRUs by themselves, the product warranty might be affected. For detailed FRU and CRU information, such as the FRU part numbers and supported models, go to: http://www.lenovo.com/serviceparts-lookup ThinkSmart Core Kit Hardware Maintenance Manual...
- Page 47 Number Description Self-service CRU Optional-service CRU Top cover System fan System board Heat sink Skype board Chapter 8 Hardware removal and installation...
- Page 48 Number Description Self-service CRU Optional-service CRU LED cable Thermal sensor Bottom chassis Power adapter 65W/90W Power cord Camera/soundbar cable 5 m ThinkSmart Cam ThinkSmart Cam brackets & screws ThinkSmart Bar brackets & screws Satellite microphone cable Satellite microphone module for ThinkSmart Bar ThinkSmart Bar ThinkSmart Core brackets &...
- Page 49 System board and Skype board System board M.2 solid-state drive slot Wi-Fi card slot Board-to-board connector Clear CMOS (Complementary Metal Oxide Semiconductor) USB-A connector Ethernet connector USB-C connector USB-A connector HDMI-out connctor DC-in connector Chapter 8 Hardware removal and installation...
- Page 50 USB-C connector Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup Removing hardware This section provides instructions on how to remove and install hardware for ThinkSmart Core. You can expand the capabilities of your product and maintain your product by removing or installing hardware.
- Page 51 Before you open the top cover, turn off the Core and wait several minutes until the Core is cool. For access, do the following: 1. Disconnect the power cord from electrical outlet and disconnect all the cables from the Core. 2.
- Page 52 The heat sink might be very hot. Before you open the top cover, turn off the Core and wait several minutes until the Core is cool. Attention: • The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.
- Page 53 • Type Ⅱ Wi-Fi card Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access: 1. Remove the top cover. See “Top cover” on page 44. 2. Remove the thermal pad if any. Chapter 8 Hardware removal and installation...
- Page 54 Removal step System board and heat sink Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. The heat sink might be very hot. Before you open the bottom cover, turn off the Core and wait several minutes until the Core is cool.
- Page 55 Removal steps Video capture card Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Top cover” on page 44 • “M.2 solid-state drive” on page 45 •...
- Page 56 Removal step Skype board Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Top cover” on page 44 • “M.2 solid-state drive” on page 45 •...
- Page 57 System fan Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Top cover” on page 44 • “M.2 solid-state drive” on page 45 • “Wi-Fi card” on page 47 •...
- Page 58 Thermal sensor Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Top cover” on page 44 • “M.2 solid-state drive” on page 45 • “Wi-Fi card” on page 47 •...
- Page 59 Removal step Decor cover Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the top cover. See “Top cover” on page 44. Chapter 8 Hardware removal and installation...
- Page 60 Removal step Wi-Fi antenna cables Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Top cover” on page 44 • “M.2 solid-state drive” on page 45 •...
- Page 61 Removal step Chapter 8 Hardware removal and installation...
- Page 62 ThinkSmart Core Kit Hardware Maintenance Manual...
- Page 63 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
- Page 64 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.
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