Dexcom Share User Manual page 99

have cellular connectivity. Connect to a Wi-Fi network or
move into an area that has cellular data service.
Why is the Dexcom Follow app indicating that I have
notifications disabled?
- You have disabled the ability for Dexcom Share to send
you notifications. Turn on notifications for the Dexcom
Follow app in your smart device settings. For best results,
make sure notifications are audible and show on your
lock screen. See your smart device instructions for help.
Why is the Dexcom Follow app indicating that the
Dexcom Share System is down?
- The Dexcom Share Cloud is temporarily down. We
are working on restoring it and it should be up shortly.
Continue using your CGM system normally and check
back with Dexcom Share later.
My Sharer went low (or high) and I did not receive a
notification. Why?
- Ensure your low, urgent low or high notifications are
Troubleshooting, Warranty and Customer Support 99