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1.6 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by
way of preferred carrier. For overseas customers, ship units air-freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense
Technologies is not responsible for freight damage to instruments that are improperly packed.
Clearly indicate the assigned RMA number on the shipping package exterior. If no RMA is
indicated, shipment will not be accepted.
Send RMA Shipments to your nearest technical service center:
Customers in North America
should send RMA Shipments to:
Santa Clara, California
LumaSense Technologies, Inc.
3301 Leonard Court
Santa Clara, CA 95054 USA
Telephone: +1 408 727 1600
+1 800 631 0176
Email: support@lumasenseinc.com
1.7 Disposal / Decommissioning
Inoperable QUASAR M8100-EXP instruments must be disposed of in compliance with local
regulations for electro or electronic material.
E
T QUASAR Flare Monitors Operation Manual
2
All other customers should
send RMA Shipments to:
Frankfurt, Germany
LumaSense Technologies GmbH
Kleyerstr. 90
60326 Frankfurt
Germany
Telephone: +49 (0)69-97373 0
Email: eusupport@lumasenseinc.com
General • 10
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