Steelcase OLOGY BENCH Troubleshooting Manual page 7

OLOGY BENCH ERROR CODES
Error codes are only available with the Digital/Preset Controller
ERROR
CODE NAME
HOT Overheating
E00 Internal error, Channel 1
E01 Internal error, Channel 2
E02 Internal error, Channel 3
E12 Defect, Channel 1
E13 Defect, Channel 2
E14 Defect, Channel 3
E24 Overcurrent, Motor M1
E25 Overcurrent, Motor M2
E26 Overcurrent, Motor M3
E48 Overcurrent,
Motor Group 1
E49 Overcurrent,
Motor Group 2
E60 Collision Protection
E62 Overcurrent, Control Box
E36 Plug Detection in
Motor Socket M1
E37 Plug Detection in
Motor Socket M2
E38 Plug Detection in
Motor Socket M3
E61 Lifting Column Changed
E55 Synchronization Lost,
Motor Group 1
E56 Synchronization Lost,
Motor Group 2
E67 High Voltage
E70 Motor Confi guration
Changed
E71 Anti-Pinch Confi guration
Changed
E81 Internal Error
7
DESCRIPTION
The Control Box incorporates
overheating
Relay sticks, MOSFET defect
Relay sticks, MOSFET defect
Relay sticks, MOSFET defect
Short circuit, impulse timeout
Short circuit, impulse timeout
Short circuit, impulse timeout
Over current on channel
Over current on channel
Over current on channel
Over current on group
Over current on group
Collision detected
Control box over current over
all motor groups, or SMPS
overload
Lifting Column not detected on
channel
Lifting Column not detected on
channel
Lifting Column not detected on
channel
Lifting Column has been
changed
Synchronization Lost, Motor
Group 1
Synchronization Lost, Motor
Group 2
Over voltage
Motor Confi guration Changed
Anti-Pinch Confi guration
Changed
CRC fl ash
CRC EEPROM
Data not saved at power off
HW initialization
FW-driver initialization
POTENTIAL CAUSE
Exceeding the Duty Cycle;
hot environment
Control box fault, or fault at
connectors
Lifting Column fault, or fault
in Low-Voltage Cables, or at
connections to Control Box.
Desk is overloaded, or
Desk has hit an obstruction.
Low-voltage connectors
disconnected, or not
connected properly;
Lifting Column fault.
Lifting Columns have lost
synchronization.
Internal fault, or power
supply too high
Control box fault, or fault at
connectors.
H OT
The display reads HOT.
E00
The display reads E + an error code.
SOLUTION/TROUBLESHOOTING
Wait until the HOT error message is no
longer displayed. May need to wait for
entire remaining 18 minutes of 20-minute
duty cycle period.
Try soft reset (unplug, wait 5 sec, plug
back in); if this does not solve the issue,
re-initialize the Control Box. Verify function
of Control Box via troubleshooting steps.
Replace Control Box if faulty.
Verify low-voltage connections are
properly made, and that pins / connectors
are not damaged. Test Lifting Columns
per troubleshooting steps, and proceed
through rest of steps if Lifting Columns are
not faulty.
Remove excessive loads, remove any
obstructions. The Lifting Columns
may need to be re-synchronized.
After this, verify proper function. If not
functioning properly, proceed through
troubleshooting steps.
Check connections for damage / proper
attachment. Check Low-Voltage Cables for
damage. Proceed through troubleshooting
steps.
Re-synchronize Lifting Columns.
Verify power at outlet is normal using
another device. If power is abnormal,
disconnect from source. Try soft reset /
initialization of Control Box if power is normal.
Try soft reset (unplug, wait 5 sec, plug
back in); if this does not solve the issue,
re-initialize the Control Box. Verify function
of Control Box via troubleshooting steps.
Replace Control Box if faulty.