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Steelcase Ology Troubleshooting Manual
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Steelcase Ology Troubleshooting Manual

Height-adjustable desk and bench
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Troubleshooting Guide
Cantilevers
Ology
height-adjustable desk and bench
Published 6/2020
™
Power Cord
Controller
Control Box
Understructure
Lifting Column
Foot

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Summary of Contents for Steelcase Ology

  • Page 1 Troubleshooting Guide Power Cord Controller Cantilevers Control Box Understructure Lifting Column Foot Ology ™ height-adjustable desk and bench Published 6/2020...
  • Page 2 09 Height displayed is incorrect p 10 Digital-Display Controller is unresponsive p 10 How to test individual Lifting Columns p 10 How to test Control Box for function p 11 Error Code displayed on Digital-Display Controller p 14 How Ology Desks and Benches Work...
  • Page 3 Desks shipped prior to December 18, 2017 have software 3002000 v1.37 which is not compatible with the Active Touch controller. The Active Touch Controller Kit, OLATKT, can upgrade an existing Ology desk to replace the Up/Down or 4 Preset Programmable Controller.

  • Page 4: Service Parts List

    22047301SR (North America) 22047320SR (Chicago) 25380201SR (Int’l, desk only) Obtaining replacement parts: After troubleshooting the desk, if replacement parts are required refer to the Product Reference portal for assistance or contact your local Steelcase dealer. If you need help, call 888.STEELCASE.

  • Page 5: Common Procedures

    Common Procedures How to synchronize the desk: (Digital Display: E01, INITIALIZE, SYNCHRONIZE) 1. Move objects from under the desk that may impede the lowest height when the desk is fully lowered (e.g. storage, chairs). 2. If items are attached to the desk (e.g.

  • Page 6: Troubleshooting Problems And Solutions

    Troubleshooting Problems and Solutions No power to desk: 1. Check for power at the outlet. 2. Check that the Power Cord is fully seated in the Control Box. 3. Inspect the Power Cord for defects; replace the defective cord. 4. Check that all the Low-Voltage Cables are fully connected.
  • Page 7 Desk will not go up or down: 1. Check for power to desk. (Refer to “No power to desk” on page 06.) 2. Check for a foreign device (Error Code E09). Verify the Controller is the only device plugged into the Control Box. Unplug cables (e.g.
  • Page 8 Desk does not go through full range of motion, Lifting Columns are not synchronized (one is higher than the other): (Error Code E12) 1. Synchronize the desk. (Refer to page 05.) 2. Test individual Lifting Columns. (Refer to page 10.) Desk goes up, but does not go down (or vice versa): 1.
  • Page 9 Desk movement is not smooth; Lifting Columns jerk or hop when raised or lowered: 1. Synchronize the desk. (Refer to page 05.) 2. Check that the glides are properly adjusted, and the desk is level. 3. Test individual Lifting Columns. (Refer to page 10.) 4.
  • Page 10 Digitial-Display Controller is unresponsive: 1. If the 4 Preset Programmable Controller is unresponsive, unplug the controller from the control box for 10 seconds. Plug the controller back in with nothing touching the faceplate. This will reset the calibration of the faceplate.
  • Page 11 Error code displayed on digital display Controller: ERROR CODE POTENTIAL CAUSE SOLUTION / TROUBLESHOOTING • Desk height not selected 1. Lift up or press down on the Controller to SELECT HEIGHT scroll through the starting heights. 2. Choose the correct height. 3.
  • Page 12 ERROR CODE POTENTIAL CAUSE SOLUTION / TROUBLESHOOTING • Too much back drive 1. Synchronize the desk. (Refer to page 05.) occurred • Lifting Columns are not level (one is higher than the other) • Squeezed Low-Voltage 1. Check Low-Voltage Cable connections Cable for damage to the cord or pins.
  • Page 13 ERROR CODE POTENTIAL CAUSE SOLUTION / TROUBLESHOOTING • Hit obstruction E41, E42, 1. Remove obstruction from under the desk (e.g. storage, chair). Verify that • Lifting Column is items attached to the desk (e.g. privacy OVER- overloaded screens, computer) are free from LOAD •...
  • Page 14 How Ology Desks and Benches Work • Each Lifting Column contains an individual motorized lift mechanism. • The Control Box contains a power transformer. This converts high- voltage AC current from the wall outlet (120v or 240v) to low-voltage 18v DC current, which powers the Lifting Columns.
  • Page 15 Visit Steelcase.com 6/2020 © 2020 Steelcase Inc. All rights reserved. All specifications subject to change without notice. Trademarks used herein are the property of Steelcase Inc. or of their respective owners. Part No. 939501823 Rev. J...