Steelcase OLOGY BENCH Troubleshooting Manual
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Steelcase OLOGY BENCH Troubleshooting Manual

Steelcase OLOGY BENCH Troubleshooting Manual

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Troubleshooting Guide
Control box
Preset controller
Power Cable
OLOGY BENCH
HOW IT WORKS
· Each Lifting Column contains an individual motorized lift mechanism.
· The Control Box contains a power transformer. This converts high-voltage AC current from the wall
outlet to low-voltage 24v DC current, which powers the Lifting Columns.
· Only the main power cable carries high voltage. All other cables carry low voltage.
· The Control Box contains a computer processor, with embedded software controllers.
· The Control Box controls all aspects of Desk motion, and synchronizes motion of the individual
Lifting Columns.
· The Control Box will shut down the entire Desk if a fault is detected. For example, if one Lifting
Column is binding or trapped, it will draw signifi cantly more current than the other Lifting Column,
and the Control Box will shut down the entire Desk to prevent further damage.
· The Controller is the user interface to the Desk, and directs all Desk movements via the Up-Down
buttons and the Preset buttons.
· Preset data is stored in the Control Box, not in the Controller itself.
Published 10/2017
Low Voltage Cables
Lifting column

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Summary of Contents for Steelcase OLOGY BENCH

  • Page 1 Control box Lifting column Preset controller Power Cable OLOGY BENCH HOW IT WORKS · Each Lifting Column contains an individual motorized lift mechanism. · The Control Box contains a power transformer. This converts high-voltage AC current from the wall outlet to low-voltage 24v DC current, which powers the Lifting Columns.

  • Page 2: Troubleshooting Steps

    Having a spare part that is known to work will quickly lead to accurate identifi cation of faulty components. Without this, it can be little more than guesswork. Steelcase strongly recommends that every Dealer maintain a small kit of parts for troubleshooting purposes. TROUBLESHOOTING STEPS Step 1: Check for power at the wall outlet;...

  • Page 3: Common Procedures

    E. If the error code now reads E13, indicating a fault on channel 2, then the fault moved with the Lifting Column. Therefore, the problem must reside with the Lifting Column 1, which was moved from channel 1 to 2. If the error code instead continues to read E12, then both Lifting Columns may be faulty.
  • Page 4 CONTROL BOX SOFT RESET: · Unplugging the Control Box from the power source, and then plugging it back in, interrupts power to the processor inside the Control Box. This power interruption causes the processor to reset. · If the Desk experiences unexplained freezing or erratic performance, unplug the Control Box from the power source to cut power to the processor, and reset its routine.

  • Page 5: Troubleshooting: Causes And Solutions

    TROUBLESHOOTING: CAUSES AND SOLUTIONS PROBLEM POTENTIAL CAUSE POTENTIAL SOLUTION No power to Desk No power at wall outlet Check outlet with another device; check circuit breakers/fuses/wiring. Power cable not plugged Confi rm proper cable engagement into wall outlet. into wall outlet Power cable not plugged Check that Power Cable is fully seated into Control Box.
  • Page 6 TROUBLESHOOTING: CAUSES AND SOLUTIONS PROBLEM POTENTIAL CAUSE POTENTIAL SOLUTION Desk does not go Re-synchronize Desk Refer to Lifting Column synchronization procedure. (see Common through full range Procedures) of motion Faulty Lifting Column Test Lifting Columns per step 4 of the Troubleshooting Steps, and replace any faulty Lifting Columns.
  • Page 7 H OT The display reads HOT. OLOGY BENCH ERROR CODES The display reads E + an error code. Error codes are only available with the Digital/Preset Controller ERROR CODE NAME DESCRIPTION POTENTIAL CAUSE SOLUTION/TROUBLESHOOTING Overheating The Control Box incorporates Exceeding the Duty Cycle;...
  • Page 8 Visit Steelcase.com facebook.com/Steelcase twitter.com/Steelcase youtube.com/SteelcaseTV 7/2017 © 2017 Steelcase Inc. All rights reserved. All specifi cations subject to change without notice. Trademarks used herein are the property of Steelcase Inc. or of their respective owners. Part No. 1076390001 - Rev. A...

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