Troubleshooting - oticon Xceed Series Instructions For Use Manual

Troubleshooting

Symptom Possible causes
Dead battery
No sound Clogged mould
Microphones muted
Clogged sound outlet
Intermittent or
Moisture
reduced sound
Dead battery
Mould inserted incorrectly
Squealing noise Earwax accumulated in ear canal
Ear has grown
If your hearing aid plays 8 beeps, 4 times consecutively, and/or repeatedly
Beeping/orange
flashes orange 4 times with small pauses, your hearing aid needs a
flashes (optional)
microphone service check
Bluetooth connection failed
Pairing issue with
Apple device
Only one hearing aid paired
48 About Start-up Handling Options Tinnitus Warnings More info
Solutions
Replace the battery
Clean mould
Unmute microphones
Clean mould
Wipe battery with a dry cloth
Replace the battery
Re-insert the mould
Have ear canal examined by your doctor
Contact your hearing care professional
Contact your hearing care professional
1) Unpair your hearing aid (Settings➝General➝Accessibility➝Hearing Devices➝Devices
➝Forget this device). 2) Turn Bluetooth off and on again. 3) Open and close battery drawer on
hearing aid. 4) Re-pair hearing aid (see section: Pair with iPhone)
If none of the above solutions work, consult your hearing care professional.
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