Quantum StorNext QM1200 Manual page 9

StorNext QM1200, QS1200 or QS2400 Base System - Replacing a Drive
The Drive Power LED is on, or the Drive Service Action Required LED is off – Go to step 4.
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The Drive Service Action Required LED is on – The new drive might be defective. Replace it with another
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new drive. Go to step 3.
3. Did this action correct the problem?
Yes – Go to step 4.
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No – If the problem has not been resolved, contact your Customer and Technical Support representative.
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4. Check the status of all of the trays in the storage array.
5. Does any component have a Needs Attention status?
Yes – Click the Recovery Guru toolbar button in the Array Management Window, and complete the recovery
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procedure. If the problem has not been resolved, contact your Customer and Technical Support
representative.
No – Go to step 6.
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6. Remove the antistatic protection.
7. Gather support data about your updated storage array by using one of these methods:
Use the storage management software to collect and save a support bundle of your storage array. From the
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Array Management Window, select Monitor >> Health >> Collect Support Data. Then name and specify a
location on your system where you want to store the support bundle.
Use the CLI to run the save storageArray supportData command to gather comprehensive support
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data about the storage array. For more information about this command, refer to Command Line Interface and
Script Commands. Running this command can temporarily impact performance on your storage array.
NOTE In cases where the drive is bypassed, reconstruction does not occur automatically. The drive does,
however, blink as the system recognizes the drive and DACstore is read.
Quantum Corporation
- 7 -
April 2015