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Quantum QXS G2 Series Hardware Installation And Maintenance Manual

12, 24, and 84-drive systems
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QXS G2 Hardware Installation and
Maintenance Guide
12, 24, and 84-Drive Systems
6-68649-01 Rev A

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  • Page 1 QXS G2 Hardware Installation and Maintenance Guide 12, 24, and 84-Drive Systems 6-68649-01 Rev A...
  • Page 2 Artico, Be Certain (and the Q brackets design), DLT, DXi, DXi Accent, DXi V1000, DXi V2000, DXi V4000, DXiV-Series, FlexTier, Lattus, the Q logo, the Q Quantum logo, Q-Cloud, Quantum (and the Q brackets design), the Quantum logo, Quantum Be Certain (and the Q brackets design), Quantum Vision, Scalar, StorageCare, StorNext, SuperLoader, Symform, the Symform logo (and design), vmPRO, and Xcellis are either registered trademarks or trademarks of Quantum Corporation and its affiliates in the United States and/or other countries.

  • Page 3: Table Of Contents

    Contents About This Guide ............ix Introduction .
  • Page 4 Power Supply Unit (PSU) ............. 27 Fans .
  • Page 5 1Gb iSCSI Host Connection ............76 Connecting Direct Attach Configurations .
  • Page 6 5U Chassis DDIC LEDs ............. . 130 5U RAID Controller LEDs .
  • Page 7 Removing a 2U 2.5” SFF Drive Carrier Module ......... . . 176 Installing a 2U 2.5”...
  • Page 8 QXS 2U PSU (580W) Specifications ........... . 218 QXS 5U PSU (2114W) Specifications .

  • Page 9: About This Guide

    About This Guide This guide provides information for the following 12G QXS systems: • QXS-G2-312: 12-Drive (2-Port: FC or iSCSI) • QXS-G2-324: 24-Drive (2-Port: FC or iSCSI) • QXS-G2-412: 12-Drive (4-Port: FC or iSCSI) • QXS-G2-424: 24-Drive (4-Port: FC or iSCSI) •...

  • Page 10: Cnc Ports Used For Host Connection

    • The command-line interface (CLI) enables you to interact with the storage system using command syntax entered via the keyboard or scripting. QXS G2 CLI Reference Guide Refer to the for additional information. CNC Ports Used for Host Connection QXS G2 systems that use CNC technology allow you to select the desired host interface protocol from the available Fibre Channel (FC) or Internet SCSI (iSCSI) host interface protocols supported by the system.

  • Page 11: Prerequisites

    Prerequisites Prerequisites for planning, installing, and using this product include knowledge of: • Servers and computer networks • Network administration • Storage system installation and configuration • Storage area network (SAN) management and direct attach storage (DAS) • Converged Network Controllers (CNCs) •...

  • Page 12: Document Conventions And Symbols

    Document conventions and symbols Table 2 Document conventions Convention Element Blue text Cross-reference links and e-mail addresses Blue, underlined text Web site addresses Bold text • Key names • Text typed into a GUI element, such as into a box •...

  • Page 13: Safety Guidelines

    Chapter 1 Safety Guidelines This chapter provides information for the following 12-G QXS systems: • QXS-G2-312: 12-Drive (2-Port: FC or iSCSI) • QXS-G2-324: 24-Drive (2-Port: FC or iSCSI) • QXS-G2-412: 12-Drive (4-Port: FC or iSCSI) • QXS-G2-424: 24-Drive (4-Port: FC or iSCSI) •...

  • Page 14: Operation Of The Qxs G2 Systems

    • Fully configured 2U24 chassis can weigh up to 30 kg (66 lb). • Fully configured 5U84 chassis can weigh up to 135kg (298 lb). • An unpopulated chassis weighs 46 kg (101 lb). • Use appropriate lifting methods. • Before lifting the chassis: •...

  • Page 15: Electrical Safety

    Electrical Safety Ensure to follow these electrical precautions: • The 2U chassis must only be operated from a power supply input voltage range of 100–240 VAC, 50–60 Hz. • The 5U chassis must only be operated from a power supply input voltage range of 200–240 VAC, 50–60 Hz.
  • Page 16 CAUTION: To avoid danger of the rack falling over, under no circumstances should more than one chassis be moved out of the cabinet at any one time. • The system must be operated with low pressure rear exhaust installation. The back pressure created by rack doors and obstacles is not to exceed 5 pascals (0.5 mm water gauge).

  • Page 17: System Overview

    Chapter 2 System Overview This chapter provides information for the following 12-G QXS systems: • QXS-G2-312: 12-Drive (2-Port: FC or iSCSI) • QXS-G2-324: 24-Drive (2-Port: FC or iSCSI) • QXS-G2-412: 12-Drive (4-Port: FC or iSCSI) • QXS-G2-424: 24-Drive (4-Port: FC or iSCSI) •...
  • Page 18 • 2U24 (rack space) RAID chassis – see Figure • Holds up to 24 low profile (5/8 inch high) 2.5” form factor drives in a vertical orientation. • The 2U24 RAID chassis ships with 24 drives installed. Figure 2 2U24-Drive System (Front) •...

  • Page 19: Compactflash

    NOTE: Throughout this guide—and the management interfaces documents used with this guide—the RAID chassis has two RAID controllers installed and the expansion chassis has two expansion I/O modules (IOMs) installed. CompactFlash During a power loss or controller failure, data stored in cache is saved off to non-volatile memory (CompactFlash).

  • Page 20: Front And Rear Views Of Qxs G2 Systems

    This section provides the system serial number label location for the QXS G2 2U12-drive systems. NOTE: If you need Quantum support, you will need your system serial number. The 2U12 and the 2U24-drive system serial number label locations are the same.
  • Page 21 The following illustrations provides a representative example of a system serial number label that is placed on a chassis. NOTE: Refer to Figure 6 Figure 7 for the exact location of the system serial number label. Do not confuse other “QTM” serial numbers on the chassis as the system serial number. The 2U12 system serial number is located on a label attached to the rear of the chassis.

  • Page 22: 2U24-Drive System

    Figure 7 provides the serial number label location on the right-rear ear of the chassis. Figure 7 Serial Number Label on Right-rear Ear of Chassis 2U24-Drive System Figure 8 provides a front view of the 2U24-drive system. Figure 8 2U24-Drive System (Front) QXS G2 Hardware Installation and Maintenance Guide...

  • Page 23: 2U24-Drive System Serial Number Label Location

    This section provides the system serial number label location for the QXS G2 2U24-drive systems. NOTE: If you need Quantum support, you will need your system serial number. The 2U12 and the 2U24-drive system serial number label locations are the same.
  • Page 24 Figure 10 provides the serial number label location on the left-rear ear of the chassis. Figure 10 Serial Number Label on Left-rear Ear of Chassis Figure 11 provides the serial number label location on the right-rear ear of the chassis. Figure 11 Serial Number Label on Right-rear Ear of Chassis QXS G2 Hardware Installation and Maintenance Guide...

  • Page 25: 5U84-Drive System

    Figure 13 5U84-Drive System (Rear) 5U84-Drive System Serial Number Label Location This section provides the system serial number label location for the QXS G2 5U84-drive systems. NOTE: If you need Quantum support, you will need your system serial number. System Overview...

  • Page 26: Chassis Variants

    The following illustrations provides a representative example of a system serial number label that is placed on a chassis. The 5U84 system serial number is located on a label attached to the rear of the chassis. • Top-left of the chassis (right of the factory label) •...

  • Page 27: 2U Chassis Core Product

    Table 3 Chassis Variants Product Configuration Drives PSUs I/O Modules Bezel Modules 2U24 RAID 12Gb/s direct 24 SFF 2 Controllers Chassis dock drives • 2.5” SAS • 2.5” SATA 2U24 Expansion 12Gb/s direct 24 SFF 2 Expansion Chassis dock drives IOMs •...

  • Page 28: 2U12-Drive Chassis Front View

    • Two 580W, 100–240V AC PSUs (with power cords). See also Figure 41 on page 36. • Two RAID controllers (with Ethernet cable) or two expansion IOMs: 2 x SBB-compliant interface slots. • Up to 12 or 24 drive modules in the 2U chassis. •...
  • Page 29 Refer to the numbers on the CRUs, Figure 17, and the table to identify components within the 2U chassis. PSU and controller modules are available as CRUs. The RAID chassis use 2-port controller modules. Use expansion chassis for optionally added storage. QXS-G2-312 and QXS-G2-324 RAID Chassis (CNC Controllers and 2FC/iSCSI ports) Figure 17 provides a rear view of the 2U12-drive or 2U24-drive RAID chassis with two CNC controllers...

  • Page 30: Qxs-G2-412, Qxs-G2-424, And Qxs-G2-484 Raid Chassis Rear View (4-Host Port Controllers)

    QXS-G2-412, QXS-G2-424, and QXS-G2-484 RAID Chassis Rear View (4-Host Port Controllers) NOTE: The QXS-G2-412, QXS-G2-424, and QXS-G2-484 RAID chassis (4-host port controllers) rear views look identical. Figure 19 provides an illustration of the chassis rear view with two CNC controllers (4 FC/iSCSI ports). Refer to the numbers on the CRUs, Figure 19, and the table to identify components within the 2U...

  • Page 31: 2U12-Drive/2U24-Drive Expansion Chassis Rear View

    SAS Port Ethernet Port USB Port Serial Ports (service only) Reset CNC Port 0 CNC Port 1 CNC Port 2 CNC Port 3 Lock/Release Handle 2U12-Drive/2U24-Drive Expansion Chassis Rear View NOTE: The 2U12-drive and 2U24-drive expansion chassis rear views look identical. Figure 21 provides an illustration of the chassis rear view.

  • Page 32: Power Supply Unit (Psu)

    Serial Port SAS Port A SAS Port B SAS Port C Ethernet Port Lock/Release Handle IMPORTANT: RAID chassis and expansion configurations: • When the expansion chassis shown above (Figure 21) is used with RAID chassis for adding storage, its middle HD mini-SAS expansion port (“B”) is disabled by the firmware. •...
  • Page 33 NOTE: Customers select a chassis type and drives separately. All empty drive slots in the 2U chassis must have drive blanks installed. The 2U chassis supports the following form factors: • 2U12 chassis configured with 12 LFF disks (see Figure 15 on page 16) as follows: •...

  • Page 34: 5U Chassis Core Product

    Front of 2U24 RAID or Expansion Chassis Figure 25 provides an illustration of the front of the 2U24 RAID or expansion chassis (without drives installed). Front of 2U24 RAID or Expansion Chassis Figure 25 NOTE: • Either 2U chassis can be configured as a RAID chassis (two controllers) or as an optional expansion chassis for adding storage.

  • Page 35: 5U Chassis Front View

    • 2.5” SFF or 3.5” LFF SAS drives • 3.5” SATA LFF drives • A rail kit for rack mounting. IMPORTANT: To ensure sufficient circulation and cooling throughout the chassis, all PSU slots, cooling fan slots, RAID controller, and expansion IOM slots must contain a functioning CRU. Do not replace a faulty CRU until the replacement is available in hand.

  • Page 36: 5U84 Raid Chassis (Rear View/Two Cnc Controllers)

    NOTE: Figure 27 displays the front of the drawer on the left side of the illustration. The back of the drawer is on the right side of the illustration. 5U84 RAID or Expansion Chassis Drive Slots Figure 27 0/42 14/56 28/70 1/43 15/57...
  • Page 37 Refer to Figure 28 for all the 5U84 Raid chassis CRUs with CNC controllers. 5U84 RAID Chassis Rear View (CNC Controllers) Figure 28 Controller A Controller B Fan 0 Fan 1 Fan 2 Fan 3 Fan 4 PSU 0 PSU 1 CNC FC/iSCSI Controller Callout 1, Figure...

  • Page 38: 5U84 Expansion Chassis (Rear View)

    SAS Port Ethernet Port USB Port Serial Ports (service only) Reset CNC Port 0 CNC Port 1 CNC Port 2 CNC Port 3 Lock/Release Handle 5U84 Expansion Chassis (Rear View) Figure 30 provides an illustration of the 5U84 expansion chassis rear view with two expansion IOMs (2-SAS ports used) installed.

  • Page 39: Power Supply Unit (Psu)

    Expansion Chassis IOM Figure 31 provides a rear view of the expansion chassis IOM used in the 5U84-drive systems. Ports A/B/C ship configured with 12Gb/s HD mini-SAS (SFF-8644) external connectors. Expansion Chassis IOM Figure 31 Serial Port SAS Port A SAS Port B SAS Port C Ethernet Port...

  • Page 40: Fans

    Release Latch Handle PSU Fault AC Fail Power OK Power Connect Power Switch Fans Figure 33 provides and illustration of the fan used in the 5U84 RAID chassis and the expansion chassis. The 5U84 RAID or expansion chassis uses five fans for sufficient cooling and air flow for the chassis.

  • Page 41: 5U Chassis Drawers

    • Each drawer provides access to 42 slots for Disk Drive in Carrier (DDIC) modules. • DDICs are top mounted into the drawers. • The front of the chassis also provides chassis status LEDs and drawer status/activity LEDs. • At the rear of the chassis, access is provided to rear panel CRUs: •...

  • Page 42: 2U Operator's (Ops) Panel

    Figure 34 Drawer/Bezel LED Panel Left Side of Chassis Right Side of Chassis Sideplane OK/Power Good Drawer Activity Logical Fault Cable Fault Drawer Activity Indicators Anti-tamper Lock Bar Graph 2U Operator’s (Ops) Panel Each of the chassis supported by QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 systems feature an Ops panel located on the chassis left ear flange.

  • Page 43: 2U24 Chassis Ops Panel

    Ops Panel 2U12 Chassis Note: Drives are numbered from 0-11 (12 drives). 2U24 Chassis Ops Panel Figure 36 provides a front view of the 2U24 chassis with the ops panel. Figure 36 2U24 Chassis Ops Panel Ops Panel 2U24 Chassis Note: Drives are numbered from 0-23 (24 drives).

  • Page 44: 5U Chassis Ops Panel

    System Power On/Standby Constant Green: positive indication Constant Amber: fault present Mute Button Not used Note: Chassis has a thermal sensor behind the ops panel. System Power On/Standby LED (green/amber) LED displays amber when only standby power is available. LED displays green when system power is available.

  • Page 45: Chassis Ops Panel Location

    Chassis Ops Panel Location Figure 38 provides a front view of the 5U84 chassis with the ops panel. Figure 38 5U84 Chassis Ops Panel Ops Panel 5U84 Chassis Drawer 0 Drawer 1 Note: The 5U84 ops panel is different from the 2U12 and 2U24 units. Ops Panel Functions An integral part of the chassis, the Ops panel is not replaceable on site.
  • Page 46 • Bottom Drawer Fault LED (amber) Figure 39 5U Chassis Ops Panel Functions Status Unit Identification Display Green: Seven segment display: chassis sequence Input Switch Not used System Power On/Standby Constant Green: positive indication Constant Amber: system in standby (not operational) Module Fault Constant or blinking amber: fault present Logical Status...

  • Page 47: Psus - 2U Cru

    Logical Status LED (amber) This LED indicates a change of status or fault from something other than the chassis management system. This may be initiated from the controller module or an external HBA. The indication is typically associated with a DDIC and LEDs at each disk position within the drawer, which help to identify the DDIC affected.

  • Page 48: Multiple Psus

    Figure 41 provides an illustration of the PSU (with LEDs) for the 2U12 and 2U24 chassis. The diametric rear orientation in Figure 41 shows the PSU aligned for insertion into the right-hand PSU slot (PSU1) located on the 2U12 or 2U24 chassis rear panel. Figure 41 PSU 2U12/2U24 Chassis PSU OK LED: Green DC Fail LED: Amber/blinking amber...

  • Page 49: Psu - 5U Cru

    PSU – 5U CRU Power is provided by two 2,214W PSUs. The PSU voltage operating range is nominally 200V–240V AC, and operates at 50–60 Hz input frequency. The dimetric rear orientation in Figure 42 shows the PSU aligned for insertion into its slot located on the chassis rear panel. Figure 42 PSU 5U84 CRU PSU OK LED: Green AC Fail LED: Amber/blinking amber...

  • Page 50: Fan - 5U Cru

    Fan – 5U CRU The five fans at the rear of the chassis maintain all system components below their maximum temperature, assuming the ambient temperature is below 35ºC. Fan speed is governed by the controller modules. Fans are hot-swappable. Replacement of a fan can be performed while the chassis is running, but the procedure must be completed within two minutes of the removal of the defective module.

  • Page 51: Raid Controller And Expansion Ioms

    RAID Controller and Expansion IOMs This section describes the RAID controllers and expansion IOMs used in QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 systems. They are mechanically and electrically compliant to the latest SBB v2.1 specification. The diametric rear orientation in Figure 44 shows a 4-port FC/iSCSI controller module aligned for use in the top controller module slot located on the 2U chassis rear panel.
  • Page 52 CNC Controller (2-Port FC and 10GbE SFPs) and LED Figure 47 provides an illustration of the CNC controller (2-port FC and 10GbE SFPs) and LEDs for the 2U12, 2U24, and 5U84 chassis. NOTE: This CNC controller is used in the QXS-G2-312 and QXS-G2-424. CNC (FC and 10GbE SFPs) Controller LEDs Figure 45 Description...
  • Page 53 Network Port Link Off — Link is up at 10/100base-T negotiated speeds. Amber — Link is up and negotiated at 1000base-T. Speed Expansion Port Status Off — The port is empty or the link is down. Green — The port is connected and the link is up. •...
  • Page 54 OK to Remove Off — The controller is not prepared for removal. Blue — The controller module is prepared for removal. Identity White — The controller module is being identified. Green — Cache is dirty (contains unwritten data) and operation is normal. Cache Status The unwritten information can be log or debug data that remains in the cache, so a Green cache status LED does not, by itself, indicate that any user data is at...
  • Page 55 Description Definition Off — No link detected. Host 4/8/16Gb FC Link Green — The port is connected and the link is up. Status/Link Activity Blinking green — The link has I/O or replication activity. Off — No link detected. Host 10GbE iSCSI Green —...
  • Page 56 NOTE: This CNC controller is used in the QXS-G2-412, QXS-G2-424, and QXS-G2-484. CNC iSCSI Controller LEDs Figure 48 Description Definition FC SFP: not used in this The FC SFP is not shown in this example. example Off — No link detected. Host 1GbE iSCSI Green —...

  • Page 57: Cache Overview And Status Led Details

    • A 16Gb/s SFP can run at 16Gb/s, 8Gb/s, 4Gb/s, or auto-negotiate its link speed. • An 8Gb/s SFP can run at 8Gb/s, 4Gb/s, or auto-negotiate its link speed. • When in 10GbE iSCSI mode, the SFPs must be a qualified 10GbE iSCSI optic option. •...

  • Page 58: Cache Status Behavior

    Table 4 Cache Status LED – Power On Behavior Item Display states reported by Cache Status LED during power on sequence Component SAS BE ASIC Host Boot Normal Reset Blink pattern On 1/Off 7 On 2/Off 6 On 3/Off 5 On 4/Off 4 On 5/Off 3 On 6/Off 2 Solid/On Steady NOTE: Once the chassis has completed the power on sequence, the Cache Status LED displays Solid/On (Normal), before assuming the operating state for cache purposes.

  • Page 59: 12Gb/S Expansion Iom

    If the controller has failed or does not start, is the Cache Status LED on/blinking? Table 5 Controller Failure/Single-Controller Operational Answer Action No, the Cache LED status is off, and the controller does If the problem persists, replace the controller module. not boot.

  • Page 60: Drive Modules

    Ethernet Port Link/Active Not used in this configuration. Status (Left) Ethernet Port Link Speed Not used in this configuration. (Right) Table 6 provides companion data for Figure 49 above relative to LED states for A/B/C SAS port expansion. Table 6 IOM LED Activity States Condition Activity (Green) Fault (Amber)

  • Page 61: Drive Carrier Module In 2U Chassis

    Drive Carrier Module in 2U Chassis The drive carrier module comprises a hard disk held by a carrier. • Each 2U12 drive slot holds a single low profile 1.0-inch high, 3.5-inch form factor drive in its carrier. • The drives are horizontal. •...
  • Page 62 Populating 2U24 Chassis with Drives The 2U24 chassis ships with drives installed. Please review these rules: • The minimum number of drives supported by the chassis is 1. • Hard disk drives (HDD) and solid state drives (SDD) can be mixed in the chassis. NOTE: If the chassis has no drives installed, always install the first drive into slot 0, and then populate slots 1-23 sequentially with any additional drives.

  • Page 63: Ddic In 5U Chassis

    SFF 2.5” Drive Carrier Module (SAS Drive) Figure 53 provides an illustration of the dual path SFF 2.5” drive carrier module for the 2U24 chassis. SFF 2.5” Drive Carrier Module (SAS Drive) Figure 53 Drive Status Indicators Green and amber LEDs on the front of each drive carrier module indicate drive status. The SEP controls these LEDs.
  • Page 64 DDIC with 3.5” Drive Figure 55 shows a DDIC with a 3.5" drive for the 5U84 chassis. DDIC with 3.5” Drive Figure 55 DDIC with Adapter and 2.5” Drive Figure 56 shows a DDIC with adapter and 2.5" drive for the 5U84 chassis. DDIC with Adapter and 2.5”...

  • Page 65: Chassis Management

    Populating Drawers with DDICs The 5U84 chassis does not ship with DDICs installed. Please review these rules: • The minimum number of drives supported by the chassis is 14. • DDICs must be added to drive slots in rows (14 drives at a time). •...

  • Page 66: Management Interfaces

    Management Interfaces Upon completing the hardware installation, you can access the controller module’s web-based management interface—disk management utility (GUI)—to configure, monitor, and manage the storage system. See also “Accessing the disk management utility”. The controller module also provides a CLI in support of command entry and scripting. QXS G2 Hardware Installation and Maintenance Guide...

  • Page 67: Installation

    Chapter 3 Installation This chapter provides installation information for the following 12-G QXS systems: • QXS-G2-312: 12-Drive (2-Port: FC or iSCSI) • QXS-G2-324: 24-Drive (2-Port: FC or iSCSI) • QXS-G2-412: 12-Drive (4-Port: FC or iSCSI) • QXS-G2-424: 24-Drive (4-Port: FC or iSCSI) •...
  • Page 68 Table 7 Installation Checklist (continued) Step Task Where to Find Procedure 2U12 and 2U24 Chassis: ship with drives installed. • See Full Disk Encryption (FDE) on page 65. • See Populating 2U12 Chassis with Drives page 49 (if required). • See Populating 2U24 Chassis with Drives page 50 (if required).

  • Page 69: Planning For Installation

    QXS G2 Disk Management Utility User Guide • is introduced in Accessing Disk Management QXS G2 Disk Management Utility User Guide Utility (GUI) on page 112. See the or online help for additional information. Planning for Installation Before beginning the chassis installation, familiarize yourself with the system configuration requirements.

  • Page 70: Preparing For Installation

    Table 8 Storage System Configuration (continued) Module/CRU Location Description RAID Controller Rear panel Two RAID controllers must be installed for this configuration (RAID chassis). Expansion IOM Rear panel Two expansion IOMs must be installed for this configuration (expansion chassis). NOTE: Although different drive modules and rear panel CRUs are used by the different chassis form factors, whether used for RAID chassis or expansion chassis configuration, the RAID controllers and expansion IOMs are common across 2U and 5U chassis.

  • Page 71: Preparing Site And Host Server

    Preparing Site and Host Server Before beginning the chassis installation, verify that the site where you will install your storage system has the following: • A standard AC power supply from a independent source or a rack power distribution unit with an Uninterruptible Power Supply (UPS).
  • Page 72 1 Examine the packaging for crushes, cuts, water damage, or any other evidence of mishandling during transit. • If you suspect that damage has happened, photograph the package before opening, for possible future reference. • Retain original packaging materials for use with returns. 2 The unpacking sequence pertaining to 2U chassis is shown in Figure Figure 58 Unpack 2U Chassis (2U24 Chassis Shown)

  • Page 73: Required Tools

    Figure 59 Unpack 5U84 Chassis The railkit and accessories box is located immediately below the box lid (Figure 58 Figure 59). CAUTION: With four persons—positioned one at each corner of the chassis—grip the straps securely by the loops, and lift the chassis out of the box, using appropriate lifting technique. Place the chassis in a static-protected area.

  • Page 74: Requirements For Rackmount Installation

    Requirements for rackmount installation You can install the chassis in an industry standard 19-inch cabinet capable of holding 2U form factors. • Minimum depth: 707 mm (27.83") from rack posts to maximum extremity of chassis (includes rear panel cabling and cable bend radii). •...
  • Page 75 3 Repeat the above sequence of steps for the companion rail. Figure 60 2U Secure Brackets to Rail 2U Left ear (ops panel cover exploded to show Fastening screw: B left ear flange fastening screw) Clamping screw (front): A Front rack post: square hole Rail location pins Left hand (LH) rail Locking screw...

  • Page 76: Installing 5U Chassis

    Installing 5U Chassis The 5U84 chassis is delivered without the disks installed. Due to the weight of the chassis, install the chassis into the rack without DDICs installed, and remove the rear panel CRUs to lighten the chassis weight. The adjustment range of the rail kit from the inside of the front post to the inside of the rear post is 660mm –...

  • Page 77: Full Disk Encryption (Fde)

    • Front: Callout 4 (screw B) • Rear: Callout 8 (screw B) 5 Tighten the middle slide locking screws (callout 11). 6 Ensure the rear spacer clips (x4) are fitted to the edge of the rack post. 7 Slide the chassis fully home on its rails. 8 Fasten the front of the chassis using the chassis fastening screws (callout 3, screw A, x4) as shown Figure 9 Fix the rear of the chassis to the sliding bracket with the rear chassis fastening screws (callout 9,...

  • Page 78: Federal Information Processing Standards (Fips)

    NOTE: When moving FDE-capable drive modules for a disk group, stop I/O to any volumes in the disk group before removing the drive modules. Follow the procedures in “Module removal and replacement” for replacing drive modules relative to the chassis type (2U or 5U). Import the keys for the drives so that the drive content becomes available.

  • Page 79: Cable Requirements For Expansion Chassis

    Cable Requirements for Expansion Chassis When adding storage, use only Quantum or OEM-qualified cables, and observe the following guidelines: • When installing SAS cables to expansion IOMs, use only supported HD mini-SAS x4 cables.
  • Page 80 Reverse Cabling/Straight-through Cabling for 2U Systems Figure 62 provides an illustration of connecting RAID chassis and expansion chassis in a reverse cabling (fault tolerant) and straight-through cabling configuration for 2U systems. Figure 62 Reverse Cabling/Straight-through Cabling Controller A Controller A Controller B Controller B Add up to 9 expansion chassis...
  • Page 81 Mixing 2U and 5U84 chassis when configuring a storage system is not supported. Representative examples showing supported configurations and configuration limits are provided above for 2U12 and 2U24, and on the following pages for 5U84. Reverse Cabling for 5U84 Systems Figure 63 provides an illustration of connecting RAID chassis and expansion chassis in a reverse cabling (fault tolerant) configuration for 5U84 systems.
  • Page 82 Reverse Cabling for 2U to 5U84 Systems Figure 65 provides an illustration of connecting a 2U RAID chassis and three 5U84 expansion chassis in a reverse cabling configuration. Figure 65 2U RAID Chassis to 5U84 Expansion Chassis Reverse Cabling Controller A Controller B 2U to 5U Reverse Cabling Straight-Through Cabling for 2U to 5U84 Systems...

  • Page 83: Power Cord Connection

    Power Cord Connection Connect a power cord from each PSU on the chassis rear panel to the PDU (power distribution unit) as shown in the illustrations below. Figure 67 provides an illustration of connecting 2U RAID chassis PSUs to an AC PDU. Connecting 2U RAID chassis PSUs to AC PDU Figure 67 Figure 68...

  • Page 84: Testing Chassis Connections

    Host System Requirements NOTE: Refer to the QXS-G2 (12G) Quantum Interoperability and Certification Matrix for Quantum model numbers, firmware release, firmware required for host systems, RAID hardware certifications, and HBA attach.

  • Page 85: Cnc Technology

    Use only QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 system or OEM-qualified cables to connect host to RAID chassis: • Qualified Fibre Channel SFP and cable options • Qualified 10GbE iSCSI SFP and cable options • Qualified 1Gb RJ-45 SFP and cable options A host identifies an external port to which the storage system is attached.

  • Page 86: Fibre Channel (Fc) Protocol

    98 for instructions). Fibre Channel (FC) Protocol NOTE: A FC protocol connectivity kit must be purchased from Quantum; it contains qualified SFPs and cables to support the FC protocol. The QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 RAID chassis support two controller modules using the Fibre Channel interface protocol for host connection.

  • Page 87: 1Gb Iscsi Protocol

    The 10GbE iSCSI ports are used in either of two capacities: • To connect two storage systems through a switch for use of replication. • For attachment to 10GbE iSCSI hosts directly, or through a switch used for the 10GbE iSCSI traffic. The first usage option requires valid licensing for the replication feature, whereas the second option requires that the host computer supports Ethernet, iSCSI, and optionally, multipath I/O.

  • Page 88: Host Connection

    The QXS-G2-312 and QXS-G2-324 RAID chassis support up to four direct-connect server connections, two per controller module. • Use only qualified cables purchased from Quantum for all host connections. • Connect appropriate cables from the server’s HBAs to the controller module’s host ports as described below, and shown in the following illustrations.
  • Page 89 NOTE: In the examples that follow, a single diagram represents CNC host connections for QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 RAID chassis respectively. The location and sizes of the host ports are very similar. Blue cables show controller A paths and green cables show controller B paths for host connection.
  • Page 90 5U84 One Server/One HBA/Dual Path Figure 71 provides an illustration of connecting a 5U84 to one server/one HBA with dual path. 5U84 One Server/One HBA/Dual Path Figure 71 5U84 RAID Chassis Server 2U12/2U24 (4-Host Ports) Two Servers/One HBA Per Server/Dual Path Figure 72 provides an illustration of connecting a 2U12/2U24 to two servers/one HBA per server, with dual path.
  • Page 91 5U84 Two Servers/One HBA Per Server/Dual Path Figure 74 provides an illustration of connecting a 5U84 to two servers/one HBA per server, with dual path. 5U84 Two Servers/One HBA Per Server/Dual Path Figure 74 5U84 RAID Chassis Server 2 Server 1 2U12/2U24 Four Servers/One HBA Per Server/Dual Path Figure 75 provides an illustration of connecting a 2U12/2U24 to four servers/one HBA per server, with...

  • Page 92: Switch Attach

    5U84 Four Servers/One HBA Per Server/Dual Path Figure 76 provides an illustration of connecting a 5U84 to four servers/one HBA per server, with dual path. 5U84 Four Servers/One HBA Per Server/Dual Path Figure 76 Server 2 Server 1 5U84 RAID Chassis Server 4 Server 3 Switch Attach...
  • Page 93 2U12/2U24 (2-Host Ports) Two Servers/Two Switches Figure 78 provides an illustration of connecting a 2U12/2U24 to two servers and two switches. 2U12/2U24 Two Servers/Two Switches Figure 78 2U12/2U24 RAID Chassis 5U84 Two Servers/Two Switches Figure 79 provides an illustration of connecting a 5U84 to two servers and two switches. 5U84 Two Servers/Two Switches Figure 79 Server 1...
  • Page 94 2U12/2U24 Four Servers/Multiple Switches/SAN Fabric Figure 80 provides an illustration of connecting a 2U12/2U24 to four servers, multiple switches, and a SAN fabric. 2U12/2U24 Four Servers/Multiple Switches/SAN Fabric Figure 80 Server 1 Server 2 Server 4 Server 3 2U12/2U24 RAID Chassis 5U84 Four Servers/Multiple Switches/SAN Fabric Figure 81 provides an illustration of connecting a 5U84 to four servers, multiple switches, and a SAN...

  • Page 95: Connecting Management Host To Network

    Connecting Management Host to Network The management host directly manages storage systems out-of-band over an Ethernet network. 1 Connect an RJ-45 Ethernet cable to the network port on each controller(Figure 82 Figure 83). 2 Connect the other end of each Ethernet cable to a network that your management host can access (preferably on the same subnet).

  • Page 96: Updating Firmware

    Important Firmware Notes • Verifying Firmware Important Firmware Notes CAUTION: Reverting to a previous firmware version is not recommended. Notify Quantum support for additional information. Current firmware release is available from Quantum. Always update controller firmware to the latest when: •...

  • Page 97: Obtaining Ip Values And System Settings

    NOTE: The disk management utility (GUI) provides an option for enabling or disabling Partner Firmware Update for the partner controller. • To enable or disable the setting, use the set advanced-settings CLI command, and set the partner-firmware-upgrade parameter. QXS G2 CLI Reference Guide •...
  • Page 98 1 Log in to the disk management utility, GUI. 2 Click on System > Action > System Settings. NOTE: When you change any setting in the System Settings panel, the Apply and Close and the Apply buttons will become active. To save your changes and continue changing other settings click the Apply button.
  • Page 99 The following screen appear. For additional information, click on the “Help” icon which is the “?” at the top-right of the screen and the following screen appear. NOTE: Notice there are hyperlinks that will take you directly to help content corresponding to the eight tabs on the left side of System Settings panel.
  • Page 100 3 Set the date and time so that entries in system logs and notifications have correct time stamps. • You can set the date and time manually or configure the system to use NTP to obtain them from a network-attached server. •...
  • Page 101 4 Click on “Install License” to verify the licenses that were purchased. NOTE: The Virtualization license is installed at the factory and should be enabled on this screen. If the bundled license is bought at the initial purchase of the system, the Licensed Snapshots, Performance Tier (Tiering), and Replication (Async) will be enabled at the factory.
  • Page 102 5 Click on “Network” to set up the IP addresses. You can change addressing parameters for the network port in each controller module. • You can set static IP values or use DHCP. • When setting static IP values, you can use either IPv4 or IPv6 format. In DHCP mode, the system obtains values for the network port IP address, subnet mask, and gateway from a DHCP server if one is available.
  • Page 103 6 Click on “Services” to enable or disable management services. • You can enable or disable management services to limit the ways in which users and host-based management applications can access the storage system. • Network management services operate outside the data path and do not affect host I/O to the system.
  • Page 104 7 Click on “System Information” to enter the system name, contact, location, and information (description) values. • The name is shown in the browser title bar or tab. • The name, location, and contact are included in event notifications. • All four values are recorded in system debug logs for reference by service personnel. •...
  • Page 105 8 Click on “Notifications” to enable the system to send notifications. • You can enable the system to send notifications to SNMP trap hosts and email addresses when events occur in the system. • You can also enable the managed logs feature, which transfers log data to a log-collection system. Installation...

  • Page 106: Setting Network Port Ip Addresses Using Dhcp

    9 Click on “Ports” to enable the system to communicate with hosts or with remote systems. • To enable the system to communicate with hosts or with remote systems having FC or iSCSI interfaces, you can configure the system's host-interface options. •...
  • Page 107 • Gateway IP address: 10.0.0.1 If the default IP addresses are not compatible with your network, you must set an IP address for each network port using the CLI embedded in each controller module. The CLI enables you to access the system using the USB (Universal Serial Bus) communication interface and terminal emulation software.
  • Page 108 Table 10 Terminal Emulator Display Settings Parameter Value Terminal emulation mode VT-100 or ANSI (for color support) Front Terminal Translations None Columns Table 11 Terminal Emulator Connection Settings Parameter Value Connector COM3 (for example) Baud rate 115,200 Data bits Parity None Stop bits Flow control...
  • Page 109 8 Enter the following CLI command to verify the new IP addresses: show network-parameters Network parameters, including the IP address, subnet mask, and gateway address are displayed for each controller. 9 Use the ping command to verify connectivity to the gateway address. For example: ping 192.168.0.1 A success message will say that the remote computer responded with 4 packets.

  • Page 110: Change Cnc Port Mode

    Change CNC Port Mode CAUTION: The QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 ships with SFP installed (FC or iSCSI, per customer order). Using FC SFPs and iSCSI SFPs in combination is not supported at this time. While the USB cable is still connected and the terminal emulator session remains active, perform the following steps to change the CNC port mode from the default setting (FC), to either iSCSI or FC-and-iSCSI used in combination.

  • Page 111: Cabling For Replication

    The server accessing the replication set need only be connected to the primary system. If the primary system goes offline, a connected server can access the replicated data from the secondary system. Replication configuration possibilities are many, and can be cabled—in switch attach fashion—to support the CNC-based systems on the same network, or on different networks.

  • Page 112: Host Ports And Replication

    Host Ports and Replication QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 RAID chassis controller modules can use qualified SFP options of the same type, or they can use a combination of qualified SFP options supporting different interface protocols. If you use a combination of different protocols, then host ports 0 and 1 are set to FC (either both 16Gb/s or 8Gb/s), and ports 2 and 3 must be set to iSCSI (either both 10GbE or both 1Gb).

  • Page 113: Multiple Servers/Different Networks

    Connecting Two 2U Storage Systems (2-Host Ports) for Replication Figure 86 provides an illustration of connecting two 2U12/2U24 RAID chassis (2-host ports per controller, storage systems) for replication (multiple servers/one switch/one location).. Connecting Two 2U Storage Systems (2-Host Ports) for Replication Figure 86 Connecting Two 5U Storage Systems for Replication Figure 87...
  • Page 114 Connecting Two 2U Systems (4-Host Ports) for Replication (Multiple Servers/Switches) Figure 88 provides an illustration of connecting two 2U12/2U24 RAID chassis (storage systems) for replication (multiple servers/switches/one location).. Connecting Two 2U Systems (4-Host Ports) for Replication (Multiple Servers/Switches) Figure 88 RAID Chassis RAID Chassis I/O Switch...

  • Page 115: Multiple Servers/Different Networks/Multiple Switches

    Connecting Two 5U Systems for Replication (Multiple Servers/Switches) Figure 90 provides an illustration of connecting two 5U84 RAID chassis (storage systems) for replication (multiple servers/switches/one location). Connecting Two 5U Systems for Replication Figure 90 (Multiple Servers/Switches) RAID Chassis RAID Chassis I/O Switch I/O Switch Replication Switch...
  • Page 116 Connecting Two 2U Systems (2-Host Ports) for Replication (Multiple Servers/Switches/Locations) Figure 92 provides an illustration of connecting two 2U12/2U24 RAID chassis (storage systems) for replication (multiple servers/switches/two locations). Connecting Two 2U Systems (2-Host Ports) for Replication (Multiple Figure 92 Servers/Switches/Locations) Connecting Two 5U Systems for Replication (Multiple Servers/Switches) Figure 93 provides an illustration of connecting two 5U84 RAID chassis (storage systems) for...

  • Page 117: Operation

    Chapter 4 Operation This chapter provides information for the following 12-G QXS systems: • QXS-G2-312: 12-Drive (2-Port: FC or iSCSI) • QXS-G2-324: 24-Drive (2-Port: FC or iSCSI) • QXS-G2-412: 12-Drive (4-Port: FC or iSCSI) • QXS-G2-424: 24-Drive (4-Port: FC or iSCSI) •...

  • Page 118: Guidelines

    This section provides the following information: • Guidelines • Powering On the 2U12 and/or 2U24 System • Powering Off the 2U12 and/or 2U24 System • Powering On the 5U84 System • Powering Off the 5U84 System Guidelines Guidelines for consideration when powering chassis on and off include. •...
  • Page 119 1 Locate the power supply units (PSU0 and PSU1) on the rear of the 2U12/2U24 expansion chassis in Figure 2U12/2U24 Expansion Chassis (Rear View) Figure 94 PSU0 PSU0 Power Switch PSU0 Power Receptacle PSU1 PSU1 Power Receptacle PSU1 Power Switch 2 Plug the power cords into the power cord receptacles on the rear of the expansion chassis.

  • Page 120: Powering Off The 2U12 And/Or 2U24 System

    Powering On the 2U12 and/or 2U24 RAID Chassis To power on the RAID chassis: 1 Locate the power supply units (PSU0 and PSU1) on the rear of the 2U12/2U24 RAID chassis. Representative system shown in Figure 2U12/2U24 Representative RAID Chassis (Rear View) Figure 95 PSU0 PSU0 Power Switch...

  • Page 121: Powering On The 5U84 System

    b Disconnect the power cord’s male plug from the power source. c Disconnect the power cord’s female plug from the power cord receptacles on PSU0 and PSU1. 4 On the expansion chassis (all attached in this configuration) complete the following: a Turn off (0) the PSU0 power switch and then turn off the PSU1 power switch.
  • Page 122 2 Plug the power cords into the power cord receptacles on the rear of the expansion chassis. 3 Plug the other end of the power cords into the rack power source. NOTE: Each expansion chassis takes approximately 3 minutes to power on (drives to spin up and/or come online).

  • Page 123: Powering Off The 5U84 System

    PSU0 Power Switch PSU1 PSU1 Power Receptacle PSU1 Power Switch 2 Plug the power cords into the power cord receptacles on the rear of the RAID chassis. 3 Plug the other end of the power cords into the rack power source. 4 Turn on (1) the PSU0 power switch and then turn on the PSU1 power switch.

  • Page 124: Unit Identification Number

    Unit Identification Number The Unit Identification Display (UID) is a dual seven segment display that is used to provide feedback to the user. Its primary purpose is to display an chassis UID number to assist in setting up, monitoring, and managing storage systems comprised of multiple chassis. The UID is stored in the chassis VPD and is used by management interfaces (CLI and the disk management utility, GUI).

  • Page 125: Configuring And Provisioning The Storage System

    In addition to summarizing the processes to configure and provision a new system for the first time, the getting started topics provide instructions for signing in to the Disk Management Utility (GUI), introduce key system concepts, address browser setup, and provide tips for using the main window and the help window.
  • Page 126 114 QXS G2 Hardware Installation and Maintenance Guide...

  • Page 127: Troubleshoot/Problem Solving

    They are not intended to be used as troubleshooting procedures for configured systems using production data and I/O. For further troubleshooting help after setup, and when data is present, contact Quantum at: http://www.quantum.com/ServiceandSupport/Index.aspx The storage system includes a Storage Enclosure Processor (SEP) and associated monitoring and control logic to enable it to diagnose problems with the chassis power, cooling, and drive systems.

  • Page 128: Faulty Power Cords

    Faulty Power Cords Check that you have correctly cabled the system. Contact your supplier for replacements if: • Power cables are missing or damaged. • Plugs are incorrect. • Power cables are too short. Computer Does Not Recognize the Storage System Complete the following steps: 1 Verify that the interface cables from the RAID chassis to the host computer are fitted correctly.

  • Page 129: 2U Chassis 580W Psu Leds

    2U Chassis 580W PSU LEDs Under normal conditions, the PSU OK LEDs will be a constant green. Figure 98 provides an illustration of the PSU LEDs for the RAID or expansion chassis. Figure 98 2U Chassis PSU LEDs Fan Fail LED AC Fail LED PSU OK LED DC Fail LED...

  • Page 130: 2U Chassis Ops Panel Leds

    2U Chassis Ops Panel LEDs The Ops panel displays the aggregated status of all the 2U chassis CRU modules. Figure 99 provides an illustration of the Ops panel LEDs for the RAID or expansion chassis. Figure 99 2U Chassis Ops Panel Functions Status Unit Identification Display Green: Seven segment display: chassis sequence Identity...
  • Page 131 • Restart this controller from the partner controller using the disk management utility or CLI. • If the restart does not resolve the fault, remove the RAID controller or expansion IOM and reinsert it. • If the above actions do not resolve the fault, contact Quantum for assistance. Troubleshoot/Problem Solving 119...

  • Page 132: 2U Chassis Drive Leds

    2U Chassis Drive LEDs Drive status is monitored by a green LED and an amber LED mounted on the front of each drive carrier module, as shown in Figure 100. • In normal operation the green LED will be on, and will flicker as the drive operates. •...

  • Page 133: Qxs-G2-312/324 Chassis Raid Chassis Controller Leds

    Table 14 2U Drive LED States Drive LED Drive LED Status (Green) (Amber) Power control circuit failure RAID array status The events in which the controller can set this notification are: • Disk group rebuild in progress • Disk group consistency check •...
  • Page 134 OK to Remove Off — The controller is not prepared for removal. Blue — The controller module is prepared for removal. Identity White — The controller module is being identified. Green — Cache is dirty (contains unwritten data) and operation is normal. Cache Status The unwritten information can be log or debug data that remains in the cache, so a Green cache status LED does not, by itself, indicate that any user data is at...

  • Page 135: Qxs-G2-412/424/484 Chassis Raid Chassis Controller Leds

    QXS-G2-412/424/484 Chassis RAID Chassis Controller LEDs Figure 102 provides an illustration of the RAID chassis controller LEDs. This is a representative example of the controller LEDs.The controller is identical in the QXS-G2-412, QXS-G2-424, and QXS-G2-484 systems (4 host ports). CNC (FC and 10GbE SFPs) Controller LEDs Figure 102 Description Definition...
  • Page 136 Network Port Link Off — Link is up at 10/100base-T negotiated speeds. Amber — Link is up and negotiated at 1000base-T. Speed Expansion Port Status Off — The port is empty or the link is down. Green — The port is connected and the link is up. Table 16 provides the RAID chassis controller LED states.

  • Page 137: 2U Chassis Expansion Iom Leds

    2U Chassis Expansion IOM LEDs Figure 103 provides an illustration of the expansion IOM LEDs. The expansion IOM is identical in the QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 systems. Expansion IOM LEDs Figure 103 Description Definition Identity Blue — The IOM is being identified. Fault (Table Off —...

  • Page 138: 5U Chassis Leds

    Table 18 provides companion data for Figure 103 relative to LED states for A/B/C SAS port expansion. Table 18 IOM LED Activity States Condition Activity (Green) Fault (Amber) No cable present Cable present: all links up/no activity Cable present: all links up/with aggregate port activity Blinking Critical fault: Any fault causing operation of the cable to cease or fail to start (e.g., over current trip).

  • Page 139: 5U Chassis Fan Module Leds

    NOTE: If any of the PSU LEDs are illuminated amber, a module fault condition or failure has occurred. When a fault occurs, the colors of the LEDs will display as shown in Table Table 19 5U Chassis PSU LEDs CRU Fail AC Missing Power Status...

  • Page 140: 5U Chassis Ops Panel Leds

    Table 20 provides the fan LED status and description. Table 20 5U Chassis Fan LEDs Status/Description Module OK Constant green indicates that the fan is working correctly. Off indicates the fan module has failed. Follow procedure in Replacing a 5U84 System on page 205.

  • Page 141: 5U Chassis Drawer Leds

    Table 21 provides the Ops panel LED status and description. Table 21 5U Chassis Ops Panel LEDs Status/Description Unit ID Display Usually shows the ID number for the chassis, but can be used for other purposes. (e.g., Blinking to locate chassis) Power On/Standby Amber if the system is in standby.

  • Page 142: 5U Chassis Ddic Leds

    • If the failed component is a disk, the LED on the failed DDIC will light amber. • Follow procedure in Replacing a 5U84 DDIC on page 192. • If the disks are OK, contact Quantum to identify the cause of the failure, and resolve the problem. Logical Fault Amber (solid) indicates a disk fault.

  • Page 143: 5U Expansion Iom Leds

    5U Expansion IOM LEDs The 5U expansion IOM is identical to the 2U expansion IOM. Refer to 2U Chassis Expansion IOM LEDs on page 125 for the expansion IOM LEDs. Temperature Sensors Temperature sensors throughout the chassis and its components monitor the thermal health of the storage system.

  • Page 144: Troubleshooting 2U Chassis

    Troubleshooting 2U Chassis The following sections describe common problems that can occur with your storage system, and some possible solutions. For all of the problems listed in Table 24, the Module Fault LED on the Ops panel will light amber to indicate a fault. See 2U Chassis Ops Panel LEDs on page 118.

  • Page 145: Psu Faults

    PSU Faults Table 25 provides PSU faults and the recommended actions. Table 25 PSU Faults Symptom Cause Recommended Action Any power Verify AC mains connection to PSU are live Ops panel Module Fault LED is amber fault Fan failure Replace PSU Fan Fail LED is illuminated on PSU Thermal Monitoring and Control The storage system uses extensive thermal monitoring and takes a number of actions to ensure...

  • Page 146: Thermal Alarm

    Thermal Alarm Table 27 provides thermal alarm faults and the recommended actions. Table 27 Thermal Alarm Faults Symptom Cause Recommended Action 1 Ops panel Module Fault 1 Verify that the local ambient environment Internal temperature exceeds LED is amber. a preset threshold for the temperature is within the acceptable chassis.

  • Page 147: Thermal Considerations

    Table 28 5U Alarm Conditions Status Severity Fault–critical Ops panel communication error (I RAID error Fault–critical SBB I/O module fault Fault–critical SBB I/O module removed Warning Drive power control fault Warning–no loss of drive power Drive power control fault Fault–critical: loss of drive power Insufficient power available Warning Thermal Considerations...

  • Page 148: Options Available For Performing Basic Steps

    • Determine where in the system the fault is occurring as described in Determine Where the Fault is Occurring on page 137. • Review event logs as described in Review the Event Logs on page 137. • If required, isolate the fault to a data path component or configuration as described in Isolate the Fault on page 138.

  • Page 149: View The Chassis Leds

    View the Chassis LEDs You can view the LEDs on the hardware (while referring to LED descriptions for your chassis model) to identify component status. If a problem prevents access to the disk management utility (GUI) or the CLI, this is the only option available. However, monitoring/management is often done at a management console using storage management interfaces, rather than relying on line-of-sight to LEDs of racked hardware components.

  • Page 150: Isolate The Fault

    • Warning. A problem occurred that may affect system stability, but not data integrity. Evaluate the problem and correct it if necessary. • Informational. A configuration or state change occurred, or a problem occurred that the system corrected. No immediate action is required. NOTE: Some events also have a Resolved severity that indicates that a previously logged non-Informational condition has been resolved.

  • Page 151: Host I/O

    Host I/O When troubleshooting drive and connectivity faults, stop I/O to the affected disk groups from all hosts as a data protection precaution. As an additional data protection precaution, it is helpful to conduct regularly scheduled backups of your data. See also Stopping I/O on page 181.
  • Page 152 If there is activity, halt all applications that access the storage system. 3 Check the Cache Status LED to verify that the controller cached data is flushed to the drives. • Solid – Cache contains data yet to be written to the disk. •...

  • Page 153: Isolating A Controller Module Expansion Port Connection Fault

    • No – The controller module port has failed. Replace the controller module. • Yes – Monitor the connection for a period of time. It may be an intermittent problem, which can occur with damaged SFPs, cables, and HBAs. Isolating a Controller Module Expansion Port Connection Fault During normal operation, when a controller module’s expansion port is connected to a expansion chassis, the expansion port status LED is green.

  • Page 154: Isolating Replication Faults

    • Yes – You have isolated the problem to the expansion chassis port. Replace the expansion IOM. • No – Proceed to the next step. 8 Replace the cable with a known good cable, ensuring the cable is attached to the original ports used by the previous cable.

  • Page 155: Diagnostic Steps For Replication Setup

    NOTE: These steps are a general outline of the replication setup. Refer to the following manuals for more information about replication setup: QXS G2 Disk Management Utility User Guide • See the for procedures to setup and manage replications. • See the QXS G2 CLI Reference Guide for replication commands and syntax.
  • Page 156 Table 29 Diagnostics for Replication Setup: Using the Replication Feature (continued) Answer Possible reasons Action Invalid cabling connection. Verify controller on RAID chassis cabling: (If multiple chassis are used, • Verify use of proper cables. check the cabling for each system.) •...
  • Page 157 Replicating a Volume Can you replicate a volume? Table 31 Diagnostics for Replication Setup: Replicating a Volume Answer Possible reasons Action System functioning properly. No action required. The replication feature is not See actions described in Using the Replication Feature licensed on each RAID chassis page 143.

  • Page 158: Continuous Operation During Replacement

    Continuous Operation During Replacement Your hardware or software chassis management application determines the capability for replacing a failed drive without the loss of access to any file system on the chassis. Chassis access and use during this period is uninterrupted. If a chassis is equipped with redundant PSUs, sufficient power is provided to the system while the faulty module is replaced.

  • Page 159: 5U 4-Port Controller Raid Chassis Matrix

    Table 33 Notes • This model uses a qualified FC SFP option within the CNC ports (used for host connection). • When in FC mode, the SFPs must be a qualified 8Gb or 16Gb fiber-optic option. • A 16Gb/s SFP can run at 16Gb/s, 8Gb/s, 4Gb/s, or auto-negotiate its link speed. •...

  • Page 160: 2U12 Raid Chassis/Expansion Chassis Crus

    2U12 RAID Chassis/Expansion Chassis CRUs This section provides the following information: • 2U12 RAID Chassis CRUS (Front) • 2U12 QXS-G2-312 RAID Chassis CRUS (Rear) • 2U12 QXS-G2-412 RAID Chassis CRUS (Rear) • 2U12 Expansion Chassis CRUs (Front) • 2U12 Expansion Chassis CRUs (Rear) 2U12 RAID Chassis CRUS (Front) Figure 109 provides the location of the 2U12 RAID chassis CRUs (front).
  • Page 161 Table 35 2U12 RAID Chassis CRUs (Front) Item Chassis Component Description Cable Cable kit [Cable package: standard HD mini-SAS (SFF-8644) to HD mini-SAS (SFF-8644)] Kits Cable kit [Cable package: standard HD mini-SAS (SFF-8644) to mini-SAS (SFF-8088)] Cable kit [Cable package: USB Type B; CLI (USB)] Power AC power cord compatible with AC PSU(s) Cord...
  • Page 162 NOTE: Figure 101 on page 121 provides a representative example of the controllers used in the RAID chassis. Figure 125 on page 163 provides a representative example of the IOMs used in the expansion chassis. The QXS-G2-312 and QXS-G2-324 use the same identical controllers and IOMs. 2U12 QXS-G2-412 RAID Chassis CRUS (Rear) Figure 111 provides the location of the 2U12 RAID chassis CRUs (rear) with two CNC controllers...
  • Page 163 Table 37 2U12 RAID Chassis CRUs (Rear) Item Chassis Component Description Small form-pluggable (SFP) connectors for CNC controllers: • 4 each per controller* • SFP transceiver: 8/16Gb/s FC; 10GbE iSCSI; 1Gb/s iSCSI *QXS-G2-412 RAID chassis support FC and iSCSI SFPs used in combination. NOTE: Figure 124 on page 162 provides a representative example of the controllers used in the...

  • Page 164: 2U24 Raid Chassis/Expansion Chassis Crus

    Table 38 2U12 RAID Chassis CRUs (Front) Item Chassis Component Description Chassis Chassis (sheet metal chassis that is configurable as a RAID or expansion chassis) Rail Kit Rail kit (variable attachment options) 2U rack mount kit, shelf, short, all HW Cable Cable kit [Cable package: standard HD mini-SAS (SFF-8644) to HD mini-SAS (SFF-8644)] Kits...
  • Page 165 • 2U24 RAID Chassis CRUS (Front) • 2U24 QXS-G2-324 RAID Chassis CRUS (Rear) • 2U24 QXS-G2-424 RAID Chassis CRUS (Rear) • 2U24 Expansion Chassis CRUs (Front) • 2U24 Expansion Chassis CRUs (Rear) 2U24 RAID Chassis CRUS (Front) Figure 114 provides the location of the 2U24 RAID chassis CRUs (front). The QXS-G2-324 and QXS-G2-424 both look the same in front.
  • Page 166 Table 40 2U24 RAID Chassis CRUs (Front) Item Chassis Component Description Cable Cable kit [Cable package: standard HD mini-SAS (SFF-8644) to HD mini-SAS (SFF-8644)] Kits Cable kit [Cable package: standard HD mini-SAS (SFF-8644) to mini-SAS (SFF-8088)] Cable kit [Cable package: USB Type B; CLI (USB)] Power AC power cord compatible with AC PSU(s) Cord...
  • Page 167 NOTE: Figure 123 on page 162 provides a representative example of the controllers used in the RAID chassis. Figure 125 on page 163 provides a representative example of the IOMs used in the expansion chassis. The QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 use the same identical IOMs.
  • Page 168 Table 42 2U24 RAID Chassis CRUs (Rear) Item Chassis Component Description Small form-pluggable (SFP) connectors for CNC controllers: • 4 each per controller* • SFP transceiver: 8/16Gb/s FC; 10GbE iSCSI; 1Gb/s iSCSI *QXS-G2-424 RAID chassis support FC and iSCSI SFPs used in combination. NOTE: Figure 124 on page 162 provides a representative example of the controllers used in the...
  • Page 169 Table 43 2U24 RAID Chassis CRUs (Front) Item Chassis Component Description Note: The 2U24 Expansion Chassis bezel is a CRU (not shown) and can be replaced. Removing a 2U Bezel on page 167 and Installing a 2U Bezel on page 167 for the 2U24 bezel replacement.

  • Page 170: 5U84 Raid Chassis/Expansion Chassis Crus

    5U84 RAID Chassis/Expansion Chassis CRUs This section provides the following information: • 5U84 RAID Chassis/Expansion Chassis (Front View) • 5U84 RAID Chassis/Expansion Chassis Drawer (Drives/CRUs) • 5U84 RAID Chassis CRUs (Rear View/Two CNC Controllers) • 5U84 Expansion Chassis CRUs (Rear View) 5U84 RAID Chassis/Expansion Chassis (Front View) Figure 119 provides an illustration of the front of the 5U84 RAID or expansion chassis (with bezel...
  • Page 171 IMPORTANT: Drawer sideplanes—also known as side cards—can be hot-swapped as field-replaceable units (FRUs). However, these FRUs require a special tool, and replacement should be performed by qualified service personnel only. Contact your service provider for more information. NOTE: Figure 120 displays the front of the drawer on the left side of the illustration.
  • Page 172 Table 45 provides a list of CRUs in the 5U84 RAID chassis/expansion chassis. Table 45 5U84 RAID Chassis/Expansion Chassis CRUs Item Chassis Component Description Disk Drive in DDICs must be installed into drawers after delivery Carrier (DDIC) • 2.5" disk with 3.5" adapter (disks of differing type/speed and storage capacity: SAS, SSD) •...
  • Page 173 Refer to Figure 121 for all the 5U84 Raid chassis CRUs with CNC controllers. 5U84 RAID Chassis CRUs Rear View (CNC Controllers) Figure 121 Controller A Controller B Fan 0 Fan 1 Fan 2 Fan 3 Fan 4 PSU 0 PSU 1 5U84 Expansion Chassis CRUs (Rear View) Figure 122...

  • Page 174: Raid Controllers And Expansion Ioms For Qxs G2 Systems

    IOM A IOM B Fan 0 Fan 1 Fan 2 Fan 3 Fan 4 PSU 0 PSU 1 RAID Controllers and Expansion IOMs for QXS G2 Systems CNC Controller for RAID Chassis (2-Host Ports) Figure 123 provides an illustration of a CNC controller used in the RAID chassis ( 2-Port FC/iSCSI module NOTE: This CNC controller is used within the QXS-G2-312 and QXS-G2-324 RAID chassis (2-host port systems).
  • Page 175 Expansion IOM for Expansion Chassis Figure 125 provides an illustration of an expansion IOM used in the expansion chassis ( 3-Port SAS IOM Figure 125 Expansion IOM in Expansion Chassis (3-Port SAS Module) Troubleshoot/Problem Solving 163...
  • Page 176 164 QXS G2 Hardware Installation and Maintenance Guide...

  • Page 177: Module Remove And Replace

    Chapter 6 Module Remove and Replace This chapter provides information for the following 12-G QXS systems: • QXS-G2-312: 12-Drive (2-Port: FC or iSCSI) • QXS-G2-324: 24-Drive (2-Port: FC or iSCSI) • QXS-G2-412: 12-Drive (4-Port: FC or iSCSI) • QXS-G2-424: 24-Drive (4-Port: FC or iSCSI) •...

  • Page 178: Grounding Methods To Prevent Esd

    CAUTION: Parts can be damaged by electrostatic discharge. Follow these precautions: • Avoid hand contact by transporting and storing products in static-safe containers. • Keep electrostatic-sensitive parts in their containers until they arrive at static-protected workstations. • Place parts in a static-protected area before removing them from their containers. •...

  • Page 179: Removing A 2U Bezel

    Removing a 2U Bezel This is a representative example of removing the bezel from the 2U12 and 2U24 chassis. The removal of the 2U12 and 2U24 chassis bezel is the same process. To remove the 2U12 or 2U24 bezel, complete the following steps: 1 Refer to Figure 126 on page 167, openings are provided between the vented grille and ear LEDs...
  • Page 180 Figure 127 shows a pictorial view of a 2U12 chassis. The bezel attaches to the chassis face labeled “Front.” The bezel installation process is the same for the 2U12 and 2U24 chassis. Figure 127 Orientation Key Front Back Left Right 1 Identify the chassis to which the bezel will be attached.

  • Page 181: Replacing A 2U Psu

    3 Orient the bezel assembly to align its back side with the front face of the chassis as shown in Figure 129. Figure 129 Orienting Bezel 4 Face the front of the chassis, and while supporting the base of the bezel, gently slip the integrated ear covers onto the push-fit ball studs, taking care to guide the LED indicators through bezel openings.

  • Page 182: Removing A 2U Psu

    CAUTION: Do not remove the cover from the PSU due to danger from electric shock inside. Return the PSU to your supplier for repair. ESD Precautions on page 165 for additional ESD information. TIP: The illustrations show PSU module replacement within the right slot as you view the chassis rear panel.
  • Page 183 7 Grasp the latch and the side of the PSU handle between thumb and fore-finger, squeeze together and open the handle to pull the PSU out of the chassis as shown in Figure 131. Figure 131 Removing a PSU 8 Grip the handle and withdraw the PSU, taking care to support the base of the module with both hands as you remove it from the chassis as shown in Figure 132.

  • Page 184: Installing A 2U Psu

    Installing a 2U PSU Refer to Figure 131 on page 171 and Figure 132 on page 171 when performing this procedure, but ignore the directional arrows—since you will insert the module into the slot—rather than extracting it from the chassis. IMPORTANT: Handle the PSU carefully, and avoid damaging the connector pins.

  • Page 185: Removing A 2U 3.5" Lff Drive Carrier Module

    NOTE: When moving FDE-capable drive modules for a disk group, stop I/O to the disk group before removing the drive modules. Import the keys for the drives so that the drive content becomes QXS G2 Disk Management Utility User Guide QXS G2 CLI Reference Guide available.

  • Page 186: Installing A 2U 3.5" Lff Drive Carrier Module

    CAUTION: To ensure optimal cooling throughout the chassis, drive blanks must be fitted to all unused drive slots. Installing a 2U 3.5” LFF Drive Carrier Module CAUTION: A drive carrier module cannot be installed if its anti-tamper lock is activated outside the chassis.

  • Page 187: Using The Anti-Tamper Locks

    a The camming foot on the carrier will engage into a slot in the chassis. b Continue to push firmly until the handle fully engages. c You should hear a click as the latch handle engages and holds the handle closed. Figure 137 Installing a 3.5”...

  • Page 188: Removing A 2U 2.5" Sff Drive Carrier Module

    4 Remove the T10 lock key. Figure 138 Activating Anti-Tamper Lock Indicator Aperture: Locked Anti-Tamper Lock: Locked Position Indicator Aperture: Unlocked Anti-Tamper Lock: Unlocked Position Removing a 2U 2.5” SFF Drive Carrier Module The removal/replacement procedure for 2.5” SFF drive carrier modules is basically the same as for 3.5” LFF models, except that the 2.5”...

  • Page 189: Installing A 2U 2.5" Sff Drive Carrier Module

    Figure 140 Removing 2.5” SFF Drive Carrier Module-2 4 Remove the module fully from the drive slot. CAUTION: To ensure optimal cooling throughout the chassis, drive blanks must be fitted to all unused drive slots. Installing a 2U 2.5” SFF Drive Carrier Module 1 If the anti-tamper lock is engaged, unlock it per the instructions provided in Using the Anti-Tamper Locks...
  • Page 190 Figure 141 2/5” SFF Drive Carrier Module in Open Position 4 Slide the carrier fully into the chassis until it is stopped by the camming lever on the bottom of the carrier. Figure 142 Installing a 2.5” SFF Drive Carrier Module-1 5 Cam the carrier home.

  • Page 191: Replacing A 2U Drive Blank

    • The camming lever on the carrier will engage into the a slot in the chassis. • Continue to push firmly until the handle fully engages. • You should hear a click as the latch handle engages and holds the handle closed. Figure 143 Installing a 2.5”...

  • Page 192: Before You Begin

    You may need to replace a controller module or an expansion IOM when: • The Fault LED is illuminated. • Health status reporting in the disk management utility (GUI) indicates a problem with the module. • Events in the disk management utility (GUI) indicate a problem with the module. •...

  • Page 193: Verifying Component Failure

    NOTE: The disk management utility (GUI) and CLI provide an option for enabling or disabling Partner Firmware Update for the partner controller as described in the Storage Management Guide. To enable or disable the setting via the CLI, use the command, and set advanced-settings set the...

  • Page 194: Shutting Down A Controller Module

    3 To determine if any reads or writes occur during interval, subtract the set of numbers you recorded step 1 from the numbers you recorded in step • If the resulting difference is zero, then I/O has stopped. • If the resulting difference is not zero, a host is still reading from or writing to this disk group. •...

  • Page 195: Removing A 2U Raid Controller Or An Expansion Iom

    The blue OK to Remove LED (back of chassis) illuminates to indicate that the controller module can be safely removed. 4 Illuminate the white Identify LED of the chassis that contains the controller module to remove by running the command: set led enclosure 0 on The Display LED on the Ops panel located on the chassis left ear will be blinking green when the above command is invoked.

  • Page 196: Installing A 2U Raid Controller Or An Expansion Iom

    5 Swing the latch handle open as shown in detail No.2 within Figure 144 Figure 145. Figure 145 Removing a Controller or Expansion IOM 6 Grip the latch handle and ease the RAID controller or expansion IOM forward from the slot as shown in detail No.2 within Figure 145.

  • Page 197: Verifying Component Operation

    1 Examine the RAID controller or expansion IOM for damage, and closely inspect the interface connector. Do not install if the pins are bent. 2 Grasp the RAID controller or expansion IOM using both hands, and with the latch in the open position, orient the module and align it for insertion into the target slot.

  • Page 198: Replacing A 2U Storage Chassis

    Replacing a 2U Storage Chassis The RAID chassis or expansion chassis replacement procedure replaces a damaged chassis CRU. The procedure includes removing all CRU modules from a damaged chassis and installing them into a replacement chassis. IMPORTANT: The QXS-G2-312, QXS-G2-324, QXS-G2-412, and QXS-G2-424 systems using 2U12 or 2U24 chassis are described in Customer-Replaceable Units on page 146.
  • Page 199 1 Stop all I/O from hosts to the system. See also Stopping I/O on page 181. 2 Shut down the controllers. See also Shutting Down a Controller Module on page 182. first next 3 Power off the system – RAID chassis ;...

  • Page 200: Removing A Damaged 2U Chassis From The Rack

    Table 46 Notes: If you temporarily stack the drives before installing them, insert static dissipative foam between the drive modules. Within the replacement chassis, each controller or expansion IOM must be reinstalled into the same controller or expansion IOM slot from which it was extracted from the damaged chassis (0A > 0A and 0B >...

  • Page 201: Completing The Process

    IMPORTANT: Install the chassis into the rack before re-inserting the drive modules. Two people are required to move the chassis. 1 Support the bottom of the chassis. Carefully lift/align the chassis and while maintaining a level position for the chassis, slide it into the rack. 2 Using the appropriate mounting hardware, secure the chassis to the rack.

  • Page 202: 5U84 Chassis Cru Replacement

    • Verify that the System Power On/Standby LED is illuminated green, and that the Module Fault LED is not illuminated. • Verify that the chassis ID LED located on the left ear is illuminated green. • Verify that the drive module’s Green LED is illuminated green or blinking green, and that the drive module’s Amber LED is not illuminated.

  • Page 203: Accessing 5U84 Drawers

    Accessing 5U84 Drawers To observe or replace a DDIC, you must open the drawer in which it resides. The top drawer (Drawer 0) and the bottom drawer (Drawer 1) are accessed from the chassis front panel. See also Front of 5U84 RAID or Expansion Chassis on page 23 and 5U84 RAID or Expansion Chassis Drive Slots...

  • Page 204: Closing A 5U84 Drawer

    3 Pull the drawer outward until it locks at the drawer stops as shown in Figure 148. The drawer is shown empty, which is how the chassis is delivered. Figure 148 Opening a Drawer-2 Side Rail Latch Inset IMPORTANT: The drawer must not remain open for more than two minutes whilst the chassis is powered on.
  • Page 205 1 Determine which drawer contains the drive to be replaced. • If the drive number is known, use the information contained in Figure 149, which provides a top drawer bottom single plan view of a drawer that is dual-indexed with (left integer) and drawer (right integer) slot numbering.

  • Page 206: Installing A 5U84 Ddic

    5 On the face of the DDIC: a Push the latch button in the direction shown in Figure 151 to unlock the DDIC from its seated position in the slot. b Then move the slide latch towards the front of the chassis to release the DDIC from the drawer. When the DDIC is released, it pops up approximately a quarter inch from the drawer.

  • Page 207: Populating 5U84 Drawers

    1 Open the relevant drawer per the instructions provided in Opening a 5U84 Drawer on page 191. 2 Align the DDIC with the target disk slot as shown in Figure 152 on page 194 and insert it into the disk slot. 3 Lower the DDIC into the disk slot.

  • Page 208: Installation Guidelines

    • The number of rows must not differ by more than 1 between the top and bottom drawers. • The rows should be populated from front to rear of drawer. • The drives of the expansion package must match the drives originally shipped with the 5U84 chassis.

  • Page 209: Removing A 5U84 Bezel

    Figure 154 5U84 Chassis with Bezel Installed Drawer 0 Bezel Drawer 1 Bezel Removing a 5U84 Bezel NOTE: Removing Drawer 0 bezel and Drawer 1 bezel is the same process. This is a representative example of removing the Drawer 1 bezel (lower drawer) from the chassis. 1 Locate the anti-tamper lock (2 Each) and the bezel screws (4 each) on the front of the 5U84 chassis drawer bezel that must be replaced (Figure...
  • Page 210 2 Using a T20 torque-tip driver unlock the anti-tamper locks (2 each) on the left and right side of the chassis bezel. Figure 156 5U84 Chassis Unlock Anti-tamper Locks 3 Using a T8 torque-tip driver remove the four bezel screws on left and right side of the bezel. Figure 157 5U84 Chassis Bezel Screws (4 Each) 198 QXS G2 Hardware Installation and Maintenance Guide...

  • Page 211: Installing A 5U84 Bezel

    4 Push both left and right drawer latches inward and pull out on the bezel to remove it from the 5U84 chassis. Figure 158 5U84 Chassis Bezel Drawer Latches (2 Each) Figure 159 provides an illustration of the bezel removed from Drawer 1 (lower drawer). Figure 159 5U84 Chassis Bezel Removed Drawer 1 (Lower Drawer) Installing a 5U84 Bezel NOTE: Installing Drawer 0 bezel and Drawer 1 bezel is the same process.
  • Page 212 1 Locate the four screw studs on the front of the chassis drawer. Figure 160 5U84 Chassis Bezel Removed Drawer 1 (Screw Studs) 2 Using a T20 torque-tip driver unlock the anti-tamper locks (2 each) on the left and right side of the replacement drawer bezel.
  • Page 213 3 Push both left and right drawer latches inward and seat the bezel into the 5U84 chassis drawer slot. Figure 162 5U84 Chassis Bezel Drawer Latches (2 Each) 4 Using a T8 torque-tip driver install the four bezel screws on left and right side of the bezel. CAUTION: Do not over tighten the four bezel screws as this might damage the bezel Figure 163 5U84 Chassis Bezel Screws (4 Each) Module Remove and Replace 201...

  • Page 214: Replacing A 5U84 System Psu

    5 Using a T20 torque-tip driver lock the anti-tamper locks (2 each) on the left and right side of the chassis drawer bezel. Figure 164 5U84 Chassis Lock Anti-tamper Locks Replacing a 5U84 System PSU Illustrations in the power supply unit module replacement procedures show rear panel views of the chassis, and PSUs are properly aligned for insertion into the PSU slots.
  • Page 215 TIP: This step is not required for hot-swapping. However, it is required when replacing both PSUs at once. 3 Per Figure 165, verify the Power OK LED is illuminated, then switch off the faulty PSU, and disconnect the power supply cable. Figure 165 PSU 5U84 CRU PSU OK LED: Green AC Fail LED: Amber/blinking amber...

  • Page 216: Installing A 5U84 System Psu

    b With your other hand, grasp the handle and pull the PSU outward (detail No.2). Supporting the PSU with both hands, remove it from the chassis. See also Figure 167. Figure 167 Removing a PSU-2 8 If replacing both PSUs. repeat step 5 through step...

  • Page 217: Replacing A 5U84 System Fan

    Replacing a 5U84 System Fan Illustrations in the fans replacement procedures show rear panel views of the chassis, and fans are properly aligned for insertion into the fan slots. Comply with all ESD precautions. Refer to ESD Precautions on page 165 for additional information. Removing a 5U84 System Fan CAUTION: Removing an fan significantly disrupts the chassis airflow.

  • Page 218: Installing A 5U84 System Fan

    a Push the release latch down and hold it in place (detail No.1). Figure 169 Removing Fan-1 b With your other hand, grasp the handle and pull the fan outward (Figure 169, detail No.2). Supporting the fan with both hands, remove it from the chassis. See also Figure 170.

  • Page 219: Replacing A 5U84 Raid Controller Or Expansion Iom

    3 Slide the fan into the slot until the latch clicks home. The chassis should automatically detect and make use of the new module. 4 Wait for the Module OK LED on the newly inserted fan to illuminate green. See also Figure 168 page 205.

  • Page 220: Removing A 5U84 Raid Controller Or Expansion Iom

    Be mindful of the intricacies associated with RAID controllers and/or expansion IOMs before engaging in replacement. Key considerations pertaining to controllers and/or expansion IOM replacement in 2U chassis apply equally to 5U chassis. Please familiarize yourself with these topics before replacing a controller or expansion IOM in the 5U84 chassis: IMPORTANT: The QXS-G2-412, QXS-G2-424, and QXS-G2-484 systems support dual-controller configuration only.
  • Page 221 5 Grip the latch handle and ease the controller or expansion IOM outward from its installed position as shown in detail No.3 in Figure 174. Expansion Figure 174 Removing a Controller or IOM-1 NOTE: Figure 174 Figure 175 show a 4-port FC/iSCSI controller. However, the procedure applies to all controller and expansion IOMs used in 5U84 chassis.

  • Page 222: Installing A 5U84 Raid Controller Or Expansion Iom

    Installing a 5U84 RAID Controller or Expansion IOM Comply with all ESD precautions. Refer to ESD Precautions on page 165 for additional information. CAUTION: If passive copper cables are connected, the cable must not have a connection to a common ground/earth point. NOTE: When performing the following procedure, refer to Figure 175.

  • Page 223: Before You Begin

    Before You Begin CAUTION: Do not remove the chassis until you have received the replacement chassis. Comply with all ESD precautions. Refer to ESD Precautions on page 165 for additional information. 1 Schedule down time that will allow for shutdown; sixty minutes of replacement work; and restart. 2 Verify the existence of a known/good backup of the system.

  • Page 224: Preparing To Remove A Damaged 5U84 Chassis

    The 5U84 chassis CRU replaces a chassis that has been damaged, or whose midplane has been damaged. Often, a damaged midplane will appear as though a RAID controller has failed. If you replace a controller module and it does not remedy the fault, you may need to replace the RAID chassis.

  • Page 225: Removing A Damaged 5U84 Chassis From The Rack

    Table 47 Replacing a 5U Chassis and Installing CRUs To accomplish this sequential process: See the following procedures: Facing the front of the 5U chassis, access the Full Disk Encryption (FDE) on page 65 drawers and install DDICs retrieved from the Accessing 5U84 Drawers on page 191 damaged chassis into the replacement chassis.

  • Page 226: Installing A Replacement 5U84 Chassis Into The Rack

    5 Place the chassis on a static-protected work surface near the replacement chassis, with the removed DDICs and rackmount screws. Installing a Replacement 5U84 Chassis into the Rack CAUTION: If any licenses other an Q-Tier (virtualization) were installed on the system, after chassis swap, customer must obtain a new license set tied to the new OEM serial number.

  • Page 227: Technical Specifications

    Chapter 7 Technical Specifications This chapter provides the following information: • QXS 2U/5U Chassis Dimensions • QXS 2U/5U Chassis Weights • QXS 2U/5U Environmental Requirements • QXS 2U/5U PSU Specifications QXS 2U/5U Chassis Dimensions This section contains the following information: •...

  • Page 228: Qxs 5U Chassis Dimensions

    QXS 5U Chassis Dimensions Table 49 provides the 5U chassis dimensions. Table 49 QXS 5U Chassis Dimensions Specification Metric Unit Imperial Unit Overall chassis height (5U) 222.3 mm 8.75 in Width across mounting flange (located on front of chassis) 483 mm 19.01 in Width across body of chassis 444.5 mm...

  • Page 229: Qxs 2U/5U Environmental Requirements

    QXS 2U/5U Environmental Requirements This section contains the following information: • QXS 2U/5U Ambient Temperature and Humidity Requirements • QXS 2U/5U Additional Environmental Requirements QXS 2U/5U Ambient Temperature and Humidity Requirements Table 51 provides the 2U/5U ambient temperature and humidity requirements. Table 51 QXS 2U/5U Ambient Temperature and Humidity Requirements Specification...

  • Page 230: Qxs 2U/5U Psu Specifications

    Table 52 (continued)QXS 2U/5U Additional Environmental Requirements Specification Measurement/Description Acoustics Operating sound power 2U chassis: £ L 6.6 Bels (re 1 pW) @ 23ºC 5U chassis: £ L 8.0 Bels (re 1 pW) @ 23ºC Operating and mounting: 19" rack mount (2 EIA units; 5 EIA units) •...

  • Page 231: Qxs 5U Psu (2114W) Specifications

    Table 53 (continued)QXS 2U PSU (580W) Specifications Specification Measurement/Description Operating temperature 0 to 57ºC (32ºF to +135ºF) Hot pluggable Switches and LEDs AC mains switch and four status indicator LEDs Chassis cooling Dual axial cooling fans with variable fan speed control QXS 5U PSU (2114W) Specifications Table 54 provides the 5U PSU (2114W) specifications.
  • Page 232 220 QXS G2 Hardware Installation and Maintenance Guide...

  • Page 233: Standards And Regulations

    Chapter 8 Standards and Regulations This chapter provides the following information: • International Standards • Potential for Radio Frequency Interference • European Regulations • Safety Compliance • EMC Compliance • AC Power Cords • Recycling of Waste Electrical and Electronic Equipment (WEEE) International Standards The QXS-G2-412, QXS-G2-424, and QXS-G2-484 systems comply with the requirements of the following agencies and standards:...

  • Page 234: European Regulations

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. The supplier is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 235: Ac Power Cords

    AC Power Cords Table 57 provides the AC power cord specifications. Table 57 AC Power Cord Specifications United States of America–Must be NRTL Listed (National Recognized Test Laboratory – e.g., UL): Chassis form factor 2U12/2U24 5U84 Cord type SV or SVT, 18 AWG minimum, 3 SJT or SVT, 12 AWG minimum, 3 conductor, 2.0M max length conductor...
  • Page 236 224 QXS G2 Hardware Installation and Maintenance Guide...

  • Page 237: Usb Device Connection

    Chapter 9 USB Device Connection This chapter provides the following information: • Rear Panel USB Ports • Device Driver/Special Operation Mode • Using CLI Port and Cable/Known Issues in Windows NOTE: This chapter covers the QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 systems.

  • Page 238: Emulated Serial Port

    The QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 system controllers feature a USB CLI port used to cable directly to the controller and initially set IP addresses, or perform other configuration tasks. • The USB CLI port employs a mini-USB Type B form factor, and requires a specific cable and additional support, so that a server or other computer running a Linux or Windows operating system can recognize the RAID chassis as a connected device.

  • Page 239: Device Driver/Special Operation Mode

    (FAQs). You can also access software, firmware, and drivers through this site. For further assistance, or if training is desired, contact the Quantum Customer Support Center: United States 1-800-284-5101 (toll free)
  • Page 240 For worldwide support: http://www.quantum.com/ServiceandSupport/Index.aspx 228 QXS G2 Hardware Installation and Maintenance Guide...

  • Page 241: Setting Parameters For Device Driver

    Setting Parameters for Device Driver 1 Enter the following command: modprobe usbserial vendor=0x210c product=0xa4a7 use_acm=1 2 Press Enter to execute the command. The Linux device driver is loaded with the parameters required to recognize the controllers. NOTE: Optionally, this information can be incorporated into the file.
  • Page 242 3 Start the terminal emulator and connect to the COM port. 4 Set network port IP addresses using the CLI (see Setting Network Port IP Addresses Using CLI Port and Cable on page 94). NOTE: When using Windows 10/Server 2016 with PuTTY, the XON/XOFF setting must be disabled, or the COM port will not open.

  • Page 243: Sfp Option For Cnc Ports

    Chapter 10 SFP Option for CNC Ports This chapter provides the following information: • Locate SFP Transceivers • Install SFP Transceiver • Verify Component Operation NOTE: This chapter covers the QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 systems. Locate SFP Transceivers Locate the qualified SFP options for your FC/iSCSI controller canister within your product ship kit.

  • Page 244: Cnc Ports/Sfp Configuration

    SFP (orient for insertion to CNC port) SFP Lock/Unlock Actuator Target CNC Port Controller in RAID Chassis SFP Seated in CNC Port Fiber Optic Interface Cable (Host) CNC Ports/SFP Configuration The QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and QXS-G2-484 systems ship with the CNC ports configured for FC.

  • Page 245: Verify Component Operation

    4 Slide the SFP into the target CNC port until it locks securely into place. 5 Flip the actuator closed (sweep up or down) according to its position in canister slot 0A or 0B. The installed SFP should look similar to the position shown in the right detail view above. 6 When ready to attach to the host, obtain and connect a qualified fiber-optic interface cable into the duplex jack at the end of the SFP connector.
  • Page 246 234 QXS G2 Hardware Installation and Maintenance Guide...

This manual is also suitable for:

Qxs-g2-324Qxs-g2-412Qxs-g2-312Qxs-g2-424Qxs-g2-484

Table of Contents