AT&T MERLIN LEGEND MLX- 10D Operator's Manual
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AT&T MERLIN LEGEND MLX- 10D Operator's Manual

Communications system direct-line consoles
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MERLIN LEGEND ™
Communications System
Direct-Line Consoles
Operator's Guide
555-610-132
Issue 1
August 1991

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Summary of Contents for AT&T MERLIN LEGEND MLX- 10D

  • Page 1 555-610-132 Issue 1 August 1991 MERLIN LEGEND ™ Communications System Direct-Line Consoles Operator’s Guide...
  • Page 2 Copyright © 1991 AT&T AT&T 555-610-132 All Rights Reserved Issue 1 August 1991 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
  • Page 3 Rings Inside Transfers with One ring _______ Inside Call One-Touch Transfer Two rings ______ Outside Call One-Touch Transfer Three rings ___Returning Call With automatic completion, press DSS or Auto Dial button Line Button Lights With manual completion, press DSS or Auto Dial button, announce call, and hang up or press Speaker Call _______Automatic connection...
  • Page 4 Conference Calls Account Code Entry Alarm Clock Dial first extension or number Auto Dial Press Conf Barge-In Press line button Camp-On Dial next extension or number Directory Announce call and press Extension Conf Personal Repeat steps 2-5 for each System participant Extension Status Hang up or press Speaker...

  • Page 5: Table Of Contents

    Contents About This Book U s e d Conventions How to on This Book Comment Understanding Your Equipment 1-1 Identifying Your Equipment MLX-28D with Direct Station Selector MLX-20L with Direct Station Selector Direct Station Selector 1-10 Operator’s Headsets Line and DSS Buttons 1-11 Lights 1-15...
  • Page 6 Contents Handling Calls-Continued Making Calls Transferring Calls 2-15 Making Conference Calls Feature Finder Using Features Account Code Entry 4-10 Alarm 4-11 Alarm Clock 4-12 Auto Dial 4-14 Barge-In 4-15 Camp-On 4-17 Extension Status 4-20 Headset Features 4-23 Messaging 4-29 Night Service Contents...
  • Page 7 Contents Using Features-Continued Paging 4-31 Park 4-34 Reminder Service 4-37 Dial System Speed 4-41 Timer 4-42 Programming Special Characters Feature Codes Programming Codes Contents...
  • Page 8 Contents Feature Name Display Abbreviations System Specifics IG-1 Index/Glossary iv Contents...
  • Page 9 The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment.
  • Page 10 Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners. Never push objects of any kind into the telephone through openings or slots. Never spill liquid of any kind on the telephone.

  • Page 11: About This Book

    About This Book This book tells you how to use your console and its operator features. understand and use the additional features available to you and your co-workers, see the MLX- 10D,™ MLX-28D,™ and MLX-20L™ Digital/ISDN Display Telephones User’s Guide. If you have questions about this book or need additional information, see your system manager.

  • Page 12: Conventions U S E D Vii

    About This Book Conventions Used The following typographic conventions are used in this book: Buttons that you or your company program (“hand-labeled” buttons) are shown in bold italic type with initial capitals: Press Night Service. Buttons that are programmed at the factory (imprinted buttons) are shown in bold Roman type with initial capitals: Press Transfer.

  • Page 13: How To Comment On This Book

    About This Book How to Comment on This Book We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm.

  • Page 14: Understanding Your Equipment

    Understanding Your Equipment This chapter helps you identify and understand your console and the other equipment you use with it. direct-line console (DLC) is a phone console setup for operators. Your DLC is one of the following digital/lSDN (MLX) phones: MLX-28D™...

  • Page 15: Identifying Your Equipment

    Understanding Your Equipment Identifying Your Equipment A DLC operates like other multiline phones. Outside lines are assigned to individual buttons (called line buttons). The lines assigned on the DLC also appear on other consoles or phones. Incoming lines can ring on any of the line buttons, and several calls can ring simultaneously.
  • Page 16 Understanding Your Equipment You can use a DLC with a headset, speakerphone, modem (a device for sending computer data over phone lines), fax machine, or answering machine. To use a modem, fax machine, or answering machine, your console must have special equipment.

  • Page 17: Mlx-28D With Direct Station Selector

    Understanding Your Equipment MLX-28D with Direct Station Selector Direct Button Labeling Cards Selector Station (DSS) Display Screen Handset Display Buttons Line Buttons (28) - Light Message Volume Control Dialpad Dedicated Feature Buttons (8) User Cards and Tray 1-4 MLX-28D with DSS...
  • Page 18 Understanding Your Equipment Desk Stand (not shown) Display Buttons An adjustable stand on the console Four imprinted buttons and four and the DSS that allows a unlabeled buttons used to view the 20- or 30-degree viewing angle different screens and select names, features, and options on each screen Button Labeling Cards Cards labeled with the number or...

  • Page 19: Mlx-20L With Direct Station Selector

    Understanding Your Equipment MLX-20L with Direct Station Selector – Display Buttons Direct Display Screen Handset Station Selector (DSS) Button Labeling Cards (2) Line Buttons (20) Message Light Dialpad Volume Control Dedicated Feature Buttons (8) User Cards and Tray 1-6 MLX-20L with DSS...
  • Page 20 Understanding Your Equipment Direct Station Selector (DSS) Desk Stand (not shown) An adjustable stand on the console A device that adds extension buttons and the DSS that allows a and other inside and outside calling 20- or 30-degree viewing angle buttons to the console Button Labeling Cards Display Buttons...

  • Page 21: Direct Station Selector

    Understanding Your Equipment Direct Station Selector Covers Designation Cards DSS Buttons Fixed Message Status Button Fixed Page Buttons 1-8 Direct Station Selector...
  • Page 22 Understanding Your Equipment Covers Removable plastic covers to protect the designation cards. The top cover protects the 50 DSS button labels. The lower cover fits over the feature button labels. DSS Designation Cards Cards for labeling the extension or feature assigned to each button DSS Buttons 50 buttons used for one-touch dialing of co-workers’...

  • Page 23: Operator's Headsets

    Understanding Your Equipment Operator’s Headsets StarSet II StarMate-E KS230080-L8 Supra StarMate-E KS23080-L8 Notes: Headset Not all consoles allow you to An ultralight earpiece and use headset, handset, and microphone that connects to the speakerphone at the same time. handset outlet on your console. Check with your system manager before trying to do this.

  • Page 24: Line And Dss Buttons

    Understanding Your Equipment Line and DSS Buttons Your console’s line buttons and/or DSS buttons are already programmed and labeled for specific functions. Line Buttons The MLX-20L has 20 line buttons and the MLX-28D has 28 line buttons. These used to make and receive calls. buttons are They can also be programmed for one-step feature use.
  • Page 25 Understanding Your Equipment Line buttons can also be labeled with co-workers’ names and/or extensions and programmed as inside Auto Dial buttons to provide one-touch dialing of co-workers’ extensions. Operator feature buttons, used for operator-specific features Company programmed onto line your may select, are also buttons.
  • Page 26 Understanding Your Equipment DSS Buttons Your DLC can have one or two DSSs attached to it. The DSS has 50 buttons arranged in 5 columns of 10 buttons. The DSS buttons are assigned numbers in consecutive order, starting with the button on the top left corner. Each button can have three numbers assigned it.
  • Page 27 Understanding Your Equipment Page 3 is used to reach the third number on each DSS button and the third 50 extensions on the DSS. The fixed Message Status button is used (with Page buttons) to check the status of co-worker’s message lights. The following shows how DSS buttons maybe programmed.

  • Page 28: Lights

    Understanding Your Equipment Lights Your line buttons and DSS lights provide the visual cues need to handle calls. You use the lights next to the line and DSS buttons differently, depending on the purpose of the button and the task. Line Button Lights Each line button has a red light and a green light next to it.
  • Page 29 Understanding Your Equipment DSS Button Lights Each DSS button has a red light next to it. This light provides Status light the following important information. The Message must be off when you check this information. Meaning Light This co-worker is not on the phone and is Extensions not using Do Not Disturb.
  • Page 30 Understanding Your Equipment Light Meaning Fast Flashing This co-worker is calling you. Extensions Slow Flashing A call you transferred to this extension is Extensions returning to you. A call is ringing on this line. L i n e Note: If an extension button has a dial-out code assigned to it, the button’s light is always off.

  • Page 31: The Display

    Your Display Telephone The Display Your console’s display: provides calling information acts as an alarm clock, timer, phone book, and message center lists available features and prompts you as you program and use them If you have an MLX-20L console, you have a 7-line by 24-character display screen and 14 display buttons (4 imprinted buttons and 10 unlabeled buttons).
  • Page 32 Your Display Telephone Buttons 7-Line Display Screen and Display 7- Line Display Imprinted Display Buttons Imprinted Display Buttons Unlabeled Display Buttons Unlabeled Display Buttons Feature Button 4 Imprinted Display Buttons Used to select specific display screens. The buttons are: Home, Menu, More, and Inspct (Inspect).
  • Page 33 Your Display Telephone 2-Line Display Screen and Display Buttons Display 2-Line Unlabeled Display Buttons Imprinted Display Buttons Feature Button 4 Imprinted Display Buttons Used to select specific display screens. The buttons are: Home, Menu, More, and Inspct (Inspect). 4 Unlabeled Display Buttons Used to select the corresponding features and options on each screen.
  • Page 34 Your Display Telephone Because the imprinted and unlabeled display buttons function similarly on both consoles, the explanations are combined in this book. Separate explanations and illustrations are included as needed. Home Screen The Home screen is displayed when you’re not using your console’s features (shown in the following illustration for both consoles).
  • Page 35 Your Display Telephone 7-Line Display Home Screen Line 1 shows calling information. When you’re not on the phone, line 1 is blank. However, if you’re using a Posted Message (to alert others with display phones), the message you selected appears as a reminder.
  • Page 36 Your Display Telephone If your company subscribes to AT&T’s INFO2 automatic number identification (ANI) service, the caller’s phone number is shown for outside calls. The availability of the caller identification information may be limited by local- serving (caller’s) jurisdiction, availability, or central office equipment.
  • Page 37 Your Display Telephone Menu Screen The Menu screen (shown in the following illustrations for both consoles) lists features and functions you can use through your display. Feature names are sometimes abbreviated, especially on the 2-line display. For example, Alarm Clock (which appears on line 6 of the 7-line display) is shown as AlClk Clock on the 2-line display.
  • Page 38 Your Display Telephone 2-Line Display Menu Screen To adjust the brightness (contrast) on the 2-line screen, select Ctrst from the first Menu screen. Then select Down or Up to decrease or increase the contrast. (On an MLX-20L console, adjust the contrast with the sliding control on the top.) To see additional information (>...
  • Page 39 Your Display Telephone Inspect Screen The Inspect screen (shown on the next page for both consoles) has three functions: to preview incoming calls If you’re on call and another call comes in, press Inspct for information on the new caller. Line 1 of the Inspect screen shows the same calling information the Home screen.
  • Page 40 Your Display Telephone 7-Line Display Inspect Screen 2-Line Display Inspect Screen Inspct H o m e The Display 1-27...
  • Page 41 Your Display Telephone Feature Screen The Feature screen (shown in the following illustrations for both consoles) provides quick access to the features used most often. As you handle calls, the Feature screen can tell you which features are available to you. The features on this screen change depending on how you are using your console.
  • Page 42 Your Display Telephone 2-Line Display Feature Screen select a feature, press the display button next to or below the feature name. As an example of information you may see on your feature screen, the following table lists calling conditions and results, and the corresponding features.

  • Page 43: Account Code Entry

    Your Display Telephone 7 x 2 4 2 x 2 4 Your Feature Displayed Display Display console is on hook Last Number Dial L a s t N u m D i a l Last# or has a Pickup Group P i c k u p G r p PkupG P i c k u p...

  • Page 44: Handling Calls

    Handling Calls This chapter explains how to identify call types answer calls make calls transfer calls make conference calls Before you begin handling calls, you need a basic understanding of the features previewed on the next page. Handling Calls 2-1...

  • Page 45: Feature Preview

    Handling Calls Feature Preview Auto Dial allows you to program console line buttons for one-touch dialing. buttons also provide one-touch (DSS dialing.) Barge-In allows you to interrupt a co-worker’s call in an emergency or if you’re instructed to interrupt. Camp-On allows you to transfer a call to a busy extension and hold the call there (“camp-on”) for a preset time.

  • Page 46: Identifying Call Types

    Handling Calls Identifying Call Types Before you lift the handset, you can identify the call type listening for a distinctive ring or, for inside voice-announce calls, the caller’s voice scanning the lights on your console or DSS looking at your display The following table shows examples of the types of distinctive rings you hear and the information you see on your display and console when you receive calls.
  • Page 47 Handling Calls You hear Display (Distinctive Call Type shows… You see. . . Ring) . . . OUTSIDE outside Green flashing 2 rings light next to line button CUSTOMER The number 810 is the line number assigned by the system (not the phone number).
  • Page 48 Handling Calls You hear Display (Distinctive You see. . . shows . . . Call Type Ring) . . . Green flashing returning transfer 3 rings Return X25 light next to line button and slow Return flashing red light SUSAN X25 next to DSS button for extension you returning...

  • Page 49: Answering Calls

    Handling Calls Answering Calls When you’re ready to answer calls. can identify call types, If you plan to use a headset sure you have the correct headset for your console. make If you have questions, see your system manager and Chapter 4, “Using Features.”...

  • Page 50: Making Calls

    Handling Ca Making Calls Before making a call, look at your console’s line buttons. A steady red light means a free line. When you lift the handset, you are connected to a free line automatically. If you want to a line other than the one with the red light, press the line button before you lift the handset.
  • Page 51 Handling Calls To Make Outside Calls 1. If the red light next to the line or SA button you want to use is not on, press the button. 2. Lift handset, press Speaker, or use headset. 3. Dial phone number (include dial-out code, if necessary), or press programmed outside Auto Dial button.

  • Page 52: Transferring Calls

    Handling Calls Transferring Calls You can transfer calls to inside extensions and outside numbers. When a call you transferred to an extension goes unanswered, the call rings back at your console after a preset length of time (programmed by your company). Unanswered calls transferred to outside numbers do not ring back at your console.
  • Page 53 Handling Calls the number you are transferring the call to — if it’s an extension or outside number. See “To Transfer With One- Touch Transfer” and “To Transfer Without One-Touch Transfer” for inside transfers, and "To Transfer to Outside Numbers” for outside transfers. the features you choose to handle unsuccessful transfers —if the co-worker receiving the transferred call is on another call or not in, you can use Camp-On, Barge-In, or...
  • Page 54 Handling Calls With manual completion: 1. Check the light next to the DSS or Auto Dial button for the extension. If the light is on, co-worker is unavailable. See Notes. If the light is off, go to step 2. 2. Press the DSS or Auto Dial button for the extension. 3.
  • Page 55 Handling Calls To Transfer Without One-Touch Transfer If your console has DSS or Auto Dial buttons, check the light next to the button for co-worker’s extension. If the light is on, co-worker is unavailable. See Notes. If the light is off, go to step 2. Press Transfer.
  • Page 56 Handling Calls To Transfer to Outside Numbers Before you transfer calls to outside numbers, check with your system manager. Your communications system may have restrictions on outside transfers. Press Transfer. The call is put on hold automatically (line with held call shows fast flashing green light).
  • Page 57 Handling Calls Handling Unsuccessful Transfers Unsuccessful transfers result when the extension you’re calling is busy or unanswered. The call returns to your console for further handling. You can take a message from the caller and use Send/ Remove Message to turn on your co-worker’s message light. Or you can continue trying to connect the call with Barge-In for an emergency or if you have been instructed to interrupt...

  • Page 58: Making Conference Calls

    Handling Calls Making Conference Calls Use the Conf button on your console to connect up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own. Anyone who shares a line with you can join the conference on that line and is counted as one of the five participants.
  • Page 59 Handling Calls To Set Up a Conference Make a call to the first outside number or extension. Press Conf after the person answers. The green light next to the line button flashes, signaling that the call is on hold for the conference; the display prompts you to add another person. If the next call is inside, press an ICOM or SA button.

  • Page 60: Feature Finder

    Feature Finder This chapter helps you find and use features for these operator tasks: Handling Console Basics Answering and Transferring Calls Making Calls For information on the standard features you and your co-workers can use, see the MLX-10D,™ MLX-28D,™ and MLX-20L™...
  • Page 61 Feature Finder Handling Console Basics If you want to . . . Headset Features Handle calls through your headset Night Service Prepare your console for calls Alarm Clock Use your console as an alarm clock Extension Status Monitor the status of phones connected to your console Extension Status Monitor the status of hotel/motel...

  • Page 62: Auto Dial

    Feature Finder Answering and Transferring Calls If you want to . . . Interrupt a co-worker’s call in an Barge-In emergency or if you’re instructed to interrupt Account Code Entry Enter account codes when answering or transferring a call Auto Dial Use a programmed button for one-touch dialing of inside and outside calls System Speed Dial...
  • Page 63 Feature Finder Making Calls If you want to . . . Account Code Entry Enter account codes when making an outside call. Auto Dial Use a programmed button for one-touch dialing of inside and outside calls System Speed Dial Use a code to quickly dial outside numbers you call often 3-4 Feature Finder...

  • Page 64: Using Features

    Using Features As a system operator you use many features to help you calls. These features are listed alphabetically with handle instructions for when and how to use them. You or your system manager maybe responsible for programming buttons on your phone. However, some buttons can be programmed only by your system manager.
  • Page 65 Using Features There are three ways to use features: Select the feature from your display. Several features are available from your display. Some features are offered on the Menu screen and others on the Feature screen. Features you choose by using the display, such as are shown in this special type.
  • Page 66 Using Features Press a button programmed with a feature. Some features can be programmed onto a line button for one- touch use or to turn features on and off. Your console may already have features such as Night Service programmed onto a button.
  • Page 67 Using Features To Program Features By Using the Display 1. Label button to be programmed with the feature name. 2. Press Menu to begin programming. 3. Select Ext Program[Prog]. On MLX-28D consoles, press More. Select Start. 5. Press button you labeled. 6.
  • Page 68 Using Features Use the following table to find each feature by page number. The letter F means you can choose that feature from the Feature screen. The letter M means you can choose that tells you feature from the Menu screen. The check mark whether you must have a programmed line button for that feature.
  • Page 69 Using Features Programmed Line Display Page Button Console Feature Account Code Entry 4-10 Alarm 4-11 Alarm Clock 4-12 Auto Dial 4-14 Barge-In 4-15 Camp-On 4-17 Extension Status 4-20 Headset Features 4-20 Headset Auto Answer 4-20 Headset/Handset Mute 4-20 Headset Hang Up 4-20 Headset Status 4-23...

  • Page 70: Account Code Entry

    Using Features Account Code Entry Account codes help your company track phone use to bill clients, and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls, if your system is programmed for both. If your system has this feature, it is programmed as either required or optional: Required.
  • Page 71 Using Features To Program an Account Code Entry Button Label button to be programmed as Account Code. Press Menu. Select Ext Program[Prog]. If this feature is not displayed, press More. Select Start. Press button you labeled Account Code. Select ListFeature[List]. Select AccountCode[Acct].
  • Page 72 Using Features To Enter or Change Account Codes During a Call 1. Press programmed Account Code button, or press Feature and select AccountCode[Acct]. 2. Dial account code followed by #. Notes: If you make an error, you can correct the code by using the instructions above.

  • Page 73: Alarm

    Using Features Alarm If something is wrong with the system, the red light next to your Alarm button goes on. Report the alarm immediately. The red light stays on until the problem is cleared by your system manager, an AT&T representative, or an authorized dealer.

  • Page 74: Alarm Clock

    Using Features Alarm Clock can use your console as an alarm clock, and set it to beep at a particular time to remind you of a meeting, appointment, or other important event. Your phone beeps every day at the same time until you cancel the alarm. Alarm Clock is available from your display’s Menu screen.

  • Page 75: Auto Dial

    Using Features Auto Dial Auto Dial offers one-touch dialing and can be programmed for inside numbers, including co-workers’ extensions, Park zone extensions, calling group extensions, or speaker- phone paging group extensions. outside numbers account codes The green light next to an Auto Dial button programmed with a co-worker’s extension goes on when your co-worker is on the phone or using Do Not Disturb.
  • Page 76 Using Features To Program Auto Dial Buttons Label button to be programmed with person’s name or other identifier. Press Menu. Select Ext Program[Prog]. If this feature is not displayed, press More. Select Start. Press button you labeled. Select ListFeature[List]. Select Auto Dial[AutoD].

  • Page 77: Barge-In

    Using Features Barge-In If a co-worker is on the phone or using Do Not Disturb, use Barge-In to reach him or her in an emergency or if you have special instructions to interrupt. When your co-worker’s extension is busy, Barge-in connects you to the call; if your co-worker is using Do Not Disturb the phone rings.

  • Page 78: Camp-On

    Using Features Camp-On Camp-On to transfer a call to a busy inside phone and put the call on hold for a preset length of time (for example, 90 seconds). The person you transferred the call to hears a tone, signaling there’s another call waiting.
  • Page 79 Using Features To Use Camp-On with One-Touch Transfer with Manual Completion 1. While active on a call, press DSS or Auto Dial button for the extension. press 2. Press Feature and select CampOn[Camp] or dial 57, or programmed Camp-On button. 3.

  • Page 80: Extension Status

    Using Features Extension Status Extension Status lets you monitor the status of phones connected to your console. In some companies, Extension Status is used with calling groups to monitor the availability of agents; or, in a business with housekeeping or health care services, it might be used to monitor the status of rooms.
  • Page 81 Using Features To Program Extension Status Buttons 1. Label buttons to be programmed as ES Off E S 1 E S 2 Press Menu. 3. Select Ext Program[Prog]. If this feature is not displayed, press More. 4. Select Start. 5. Press one of the buttons to be programmed. 6.
  • Page 82 Using Features To Change Extension Status from Your Console 1. Press programmed ES Off, ES1, or ES2 button or press Feature and dial 760 for ES Off, 761 for ES1, or 762 for ES2. 2. Press DSS or Auto Dial button for the extension, you want to change.

  • Page 83: Headset Features

    Using Features Headset Features If you you need two feature buttons want to use a headset, programmed on your console: Headset Status, to turn the headset on and off, and Headset Hang Up, to disconnect calls. You do not need to program a Headset Status button unless you are going to use both the headset and the handset.
  • Page 84 Using Features To Program Headset Feature Buttons Status, Label buttons to be programmed as Headset Headset Auto Answer, or Headset/Handset Mute. Press Menu. Select Ext Program[Prog]. If this feature is not displayed, press More. Select Start. Press button you labeled. Select ListFeature[List].
  • Page 85 Using Features Notes: Automatic call delivery cannot be activated during a call. You must complete the call before pressing the Headset Auto Answer button. If you are using Headset Auto Answer and you share a line with other operators, use Privacy to prevent other operators from answering the same calls.

  • Page 86: Messaging

    Using Features Messaging When co-worker’s can’t be reached, you can use either Leave Message or Send/Remove Message to notify them they have a message waiting. Use Leave Message by choosing it from your display; use Send/Remove Message by pressing a programmed Send/Remove Message button or dialing a feature code.
  • Page 87 Using Features To Use Leave Message When a call is unanswered or busy (you are listening to ringing or busy tone): 1. Press Feature. 2. Select MsgLeave[LvMsg]. If this feature is not displayed, press More. message on display 3. Read status of message was delivered.
  • Page 88 Using Features If your DSS is set up with additional extensions (pages) on each DSS button, you must press the appropriate Page button to see the message status of these extensions. You cannot check the status of your co-worker’s message light without a DSS or Auto Dial button for that person.
  • Page 89 Using Features To Use Send/Remove Message with a DSS 1. Press Message Status button. The green light next to the button goes on. 2. Check red light next to DSS button for the extension. If red light is on, co-worker has an operator message. If red light is off co- worker does not have an operator message.
  • Page 90 Using Features Posted Message Use Posted Message to let co-workers with display phones know when you’re unavailable. When a co-worker calls your extension, the Posted Message you’ve chosen appears on his or her display. Co-workers can also post messages from their phones—when you dial their extensions, the message shows on your display.
  • Page 91 Using Features To Post a Message 1. Press Menu. 2. Select Posted Msg[Post]. 3. Select message you want to post. If message you want is not shown, press (Select Next or Prev on More. MDL-28D console.) 4. Select Post. Message will appear on caller’s display phone when your console is not answered.

  • Page 92: Night Service

    Using Features Night Service Night Service is used to cover phones after business hours by sending incoming calls to a specific phone, such as the security office, or by having them ring a night bell or other alert. Also, to prevent unauthorized after-hours use of phones, Night Service can be setup so that you have to enter a password to make an outside call.
  • Page 93 Using Features To Program a Night Service Button Label button to be programmed as Night Service. Press Menu. Select Ext Program[Prog]. If this feature is not displayed, press More. Select Start. Press button you labeled Night Service. Select ListFeature[List]. Select Night Srvc[Night].

  • Page 94: Paging

    Using Features Paging Paging is using your console to broadcast an announcement. You can page over your co-workers’ speakerphones or over the building’s loudspeaker system, if one is available. Speakerphone Paging is heard on all speakerphones in the system or, if programmed that way, by selected groups such as departments or work areas.
  • Page 95 Using Features To Program Speakerphone Paging Buttons 1. Label button you want to program with Group Page-(name) Page All. 2. Press Menu. 3. Select Ext Program[Prog]. If this feature is not displayed, press More. 4. Select Start. 5. Press button you labeled Group Page-(name) Page All.
  • Page 96 Using Features To Use Loudspeaker Paging from the Display Press button. ICOM Lift handset. See Notes. Press Feature. Select Loudspkr Pg[LdsPg]. Dial the code for the page zone (if necessary). See Notes. Make announcement. Notes: Using the speakerphone can create a feedback tone. If the loudspeaker system has more than one zone, you will hear a beep or dial tone after selecting Loudspeaker Page.

  • Page 97: Park

    Using Features Park When transferring a call, you may find that your co-worker can’t be located. Use Park to hold the call and use Paging to announce the call over your co-worker’s speakerphone or over the building’s loudspeaker system. (For more information, see Paging earlier in this chapter.) When you park a call, you put it on hold so it can be answered from any phone in the system.
  • Page 98 Using Features To Program a Park Button or Park Zone Button Label line button to be programmed as Park or Park-(zone). Menu. Press Select Ext Program[Prog]. If this feature is not displayed, press More. Select Start. Press button you labeled Park or Park-(zone). Select ListFeature[List].
  • Page 99 Using Features To Use Park and Paging 1. Park the call. To park the call at your extension: press programmed Park button, or press Transfer, dial your extension, and press Transfer again, or press Feature and select Park. To park the call at a Park zone: press programmed Park-(zone) button, or press Transfer, dial Park Zone extension, and press Transfer again, or...

  • Page 100: Reminder Service

    Using Features Reminder Service Use Reminder Service to automatically place calls to phones in the system at preset times—for example, to remind co-workers of meetings or appointments or to provide guests in hotels and motels with a wake-up call. Your co-workers can set and cancel their own reminders or you can set and cancel reminders for them.
  • Page 101 Using Features To clear a Missed Reminder message, press the programmed button or dial the feature code. You cannot Reminder Cancel set or cancel a reminder when the Missed Reminder light is steady. System time must be set before Reminder Service can be activiated.
  • Page 102 Using Features To Set a Reminder Press Reminder Set button or press Feature and dial 81. Press DSS or Auto Dial button for the extension, or dial the extension. Dial a 4-digit time from 0100 to 1259. Dial 2 (A) for (P) for The light goes on next to the Reminder Set button.
  • Page 103 Using Features To Cancel Set and Answered Reminders 1. Press Reminder Cancel button or press Feature and dial *81. 2. Press DSS or Auto Dial button for the extension or dial the extension. To Clear a Missed Reminder Press Missed Reminder button. Display shows time of missed call along with name or extension.

  • Page 104: System Speed Dial

    Using Features System Speed Dial Three-digit System Speed Dial codes can be assigned to outside numbers you and your co-workers call often. Use these codes to quickly dial outside numbers. Record your codes on the System Speed Dial card in the card tray under your phone.

  • Page 105: Timer

    Using Features Timer Your console has a built-in timer to time calls, meetings, or breaks. When activated, the timer appears at the top of the display next to the date and starts counting. It counts to 59 minutes and 59 seconds, then resets to zero and continues counting.

  • Page 106: Programming Special Characters

    Programming Special Characters When you program Auto Dial buttons or Personal Directory listings, you are storing a sequence of numbers to be dialed automatically. Some sequences need special characters—for example, press # # to signal the end of a dialing sequence, or press to insert pauses after a dial-out code.
  • Page 107 Programming Special Characters Description F o r Press You See Inserts a Stop within a sequence S t o p Drop of automatically dialed numbers. For example, if you enter a credit card number, authorization code, or password that needs a response from the system, you insert a Stop to allow time for a response and then enter the next...
  • Page 108 Programming Special Characters You see F o r Description Press Conf Flash Sends a switchhook flash needed for some custom calling features. The flash must be the first entry in the sequence of programmed numbers. Inserts a brief pause Hold Pause (1.5 seconds) to allow a computer to respond after a set of...

  • Page 109: Feature Codes

    Feature Codes Feature codes are used-to activate features that are not programmed on line buttons. To use a feature code, press the dedicated button (in the same group as the red Feature Hold button), then dial the code for the feature you want to use. Not all features can be activated by a code.
  • Page 110 Feature Codes Code Feature 82 + code Account Code Entry Call Waiting—pickup † Callback—Selective Camp-On Extension Status Off (Operator) 760 + DSS Extension Status 1 Extension Status 1 (Operator) 761 + DSS Extension Status 2 Extension Status 2 (Operator) 762+ DSS 34 + extension Follow Me 33 + extension or phone...
  • Page 111 Feature Codes Code Feature Paging 9 + line + zone Loudspeaker Paging Personal Speed Dial† code (01–24) Pickup group 9 + extension inside 9 + line outside Privacy * 31 Recall Reminder Service * 81 + extension cancel reminder set reminder 81 + ext.

  • Page 112: Programming Codes

    Programming Codes Use the programming codes in this appendix to program features onto unlabeled line buttons for one-touch feature use or to turn features on and off. You can use any unlabeled line button to program features. See Chapter for instructions on programming features.
  • Page 113 Programming Codes Code Feature * 82 Account Code Entry Auto Dial extension * 22+ i n s i d e ‡ number * 21+ outside‡ Callback ** 12 Off† Automatic callback * 12 on† Automatic callback * 55 Selective callback Call Waiting ** 11 Off†...
  • Page 114 Programming Codes Code Feature Coverage * 42 + group Group Coverage ‡ * 48 inside and outside † * 49 off ‡ ** 4 8 outside only † primary Individual Coverage ‡ * 40+ extension secondary Individual Coverage‡ * 41 + extension Do Not Disturb ‡...

  • Page 115: Inside

    Programming Codes Code Feature Messaging * 25 Leave Message * 751 Posted Message * 38 Send/Remove Message * 39 Night Service ‡ Notify extension * 758 + Notify Receive ‡ 757 + extension Notify Send ‡ Paging * 22 + group ext. Group Paging Park Park...
  • Page 116 Programming Codes Code Feature Reminder Service ** 8 1 cancel reminder * 752 missed reminder ‡ * 81 reminder Ringing Options * 342 Abbreviated Ring off† * 341 Ring on† Abbreviated * 346 delayed all Iines† * 36 delayed one Iine† * 347 immediate all Iines†...
  • Page 117 Your phone’s display simplifies programming by guiding you through the steps to program a feature. In addition, some features can be used from the Feature or Menu screens. Feature names that do not fit into the character limits of the display screen are abbreviated.

  • Page 118: Callback

    Feature Name Display Abbreviations Abbreviation 2-Line 7-Line Display Display Feature Name F Account Code Entry Account Code Acct Alarm Alarm Alarm M Alarm Clock Alarm Clock AlClk Auto Dial Auto Dial Auto D inside Inside outside Outside F Barge-In Barge In Barge Callback Automatic Callback...
  • Page 119 Feature Name Display Abbreviations Abbreviation 2-Line 7-Line Display Display Feature Name Drop Drop Drop Extension Status ES Status Status Off Extension ES Off ES Off Extension Status 1 Extension Status 2 F Follow Me Follow Me FlwMe Forward Forwd Forward Headset Hdset Hdset...
  • Page 120 Feature Name Display Abbreviations Abbreviation 2-Line 7-Line Display Display Feature Name Paging GrpPg Group Page Group Page LdsPg Loudspkr Pg F Loudspeaker Page Park Park F Park PRing PersonalRng Personalized Ring Pkup Pickup F Pickup Genrl General general PkupG Pickup Grp F g r o u p Extension inside (extension)
  • Page 121 Feature Name Display Abbreviations, Abbreviation 2-Line 7-Line Display Display Feature Name Signl Signaling Signal Spd Dl System Speed Dial SysSpeedDl M Timer Timer Timer Trans Transfer Transfer Voice Voice Announce Voice Annce Feature Name Display Abbreviations D-5...
  • Page 122 System Specifics Use the following list to verify that you have the codes and special instructions you need to use the console features. If several operators will use the same console, your system manager should complete this list. System Specifics E-1...
  • Page 123 System Specifics One-Touch Transfer Account Code Entry Yes, codes Automatic Completion Required Optional Calling Groups Park Yes, codes DSS extensions Shift 1 range____to____ 2 range____to____ Shift Posted Message Shift range____to____ Extension Status Reminder Service -- Automatic Cancel Loudspeaker Paging Yes, time of day Yes, code Night Service Send/Remove Message...
  • Page 124 Index/Glossary account code A code used by your company to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. 4-7 , 4-8 , 4-9 Account Code Entry A feature you use to enter account codes. 4-7 Alarm button A button with a light that goes on to signal something is wrong with the system.
  • Page 125 Index/Glossary automatic completion See One-Touch Transfer. Barge-In A feature you use to reach a co-worker who is on the phone or using Do Not Disturb. 2-2 , 4-14 Camp-On A feature you use to hold a transferred call at a busy extension and put the call through automatically when the extension is free.
  • Page 126 Index/Glossary dedicated feature buttons The imprinted feature buttons on your console, for example, Transfer and Hold. 1-4 , 1-5, 1-6, 1-7 desk stand An adjustable stand on the phone and the DSS that allows a 20 or 30 degree viewing angle. 1-5, 1-7 dial-out code A code (usually a 9) you must dial when using an SA (System Access) button to make an outside call.
  • Page 127 Index/Glossary direct station selector (DSS) buttons The buttons you use to place calls to extensions and check their status. 1-8, 1-9, 1-14, 1-15, 1-16, 1-17 DSS designation cards Cards for labeling the extensions and features assigned to each button. 1-8, 1-9 display screen The area on your console where you view instructions for using features and programming the phone.
  • Page 128 Index/Glossary fax machine Equipment that can be connected to a console to produce an exact likeness of a document and send it instantaneously to similar equipment at another location. 1-3 Feature button An imprinted button that you press to use features via their feature code and to display the Feature screen.
  • Page 129 Index/Glossary Group Page See Paging. handset The hand-held part of the console that you pick up, talk into, and listen from. A handset is also called a “receiver.” 1-5, 1-7 headset An ultralight earpiece and microphone for hands-free phone use. 1-10, 4-20 Headset Auto Answer send calls to the headset automatically.
  • Page 130 Index/Glossary HFAI button (Hands Free Answer on Intercom.) A button you press to set up your console so you can answer voice-announced calls without picking up the handset. 1-5, 1-7 Hold button A button you use to put a call on hold. 1-5, 1-7 Home button display the Home screen.
  • Page 131 Index/Glossary Inspct button A button you press to display the Inspect screen. 1-26 Inspect screen The display screen you use to preview incoming calls and see what features are programmed on your line buttons. 1-26, 1-27 Leave Message A Messaging feature you use to leave messages for co-workers with display or non-display phones.
  • Page 132 Index/Glossary Menu screen A screen that shows a list of features and functions that you can use only via your display. 1-24, 1-25 Message light A light that goes on when you have a fax or a voice-mail message. The message light also goes on when you have a message from a co-worker on your display.
  • Page 133 Index/Glossary Night Service to provide coverage for A feature programmed by your company calls received after business hours. 4-29 One-Touch Transfer A feature you use to put a call on hold and transfer it to an extension. One-Touch Transfer with automatic completion — A feature you use to automatically transfer a call to an inside phone by pressing an Auto Dial button or a DSS button.
  • Page 134 Index/Glossary Page All button See Paging. Paging A feature you use to broadcast announcements through your co-workers’ speakerphones or over a loudspeaker system. 2-2, 4-31 Loudpeaker Paging — A feature you use to broadcast announcements over a loudspeaker system. 4-31, 4-33 Speakerphone Paging —...
  • Page 135 Index/Glossary programming code by an asterisk ( * ), that you use to A 1-,2-, or 3-digit code, preceded 4-3, C-1 program features on your console. Reminder Cancel button A programmed button you press to cancel previously set reminder times. 4-37, 4-38, 4-40 Reminder Service A feature you can set to automatically ring your console or co- workers’...
  • Page 136 Index/Glossary Send/Remove Message An operator feature you use to turn co-workers’ Message lights on to notify them of messages to be picked up from the system operator and to send and cancel display messages. 2-2, 4-24, 4-25, 4-26 Speaker button A button you press to talk on a call without lifting the handset.
  • Page 137 Index/Glossary Transfer A feature you use to send calls to inside and outside phones. 2-9 Transfer button A button you press to transfer calls to other phones. 1-5, 1-7 user cards Instruction cards stored in the card tray under your console. 1-5, 1-7 Volume control A button for controlling the volume of your console’s ring, handset, headset, and speakerphone.

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