Dect 6.0 cordless telephone with caller id/call waiting (72 pages)
Summary of Contents for AT&T SynJ2 SB67248
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User’s manual SynJ2 SB67248 DECT 6.0 4-line expansion deskset for use with AT&T model SynJ2 SB67238/SB67258...
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You can also visit our website at 1 (888) 915-2007 1 (866) 288-4268 or call . In Canada, dial Model number: SynJ2 SB67248 Type: DECT 6.0 expansion deskset Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the deskset.
Parts checklist Check to make sure the telephone package includes the following items: Quick start guide SynJ2 SB67248 User’s manual DECT 6.0 4-line SynJ2 SB67248 expansion deskset DECT 6.0 4-line expansion deskset for use with AT&T model for use with AT&T model...
User’s manual SynJ2 SB67248 DECT 6.0 4-line expansion deskset for use with AT&T model SynJ2 SB67238/SB67258 Table of contents Getting started Dial a speed dial number .....20 Answer a call ..........20 Quick reference guide ........1 End a call ............20 Installation ............4...
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call ..............36 Deskset mailbox setup ......51 End a PTT call ..........36 Deskset mailbox overview ....51 New message indication ......51 Directory Fast answer mode ........51 About the directory ........37 Set access code (remote access Capacity ............37 code) and mailbox security ....52 Exit the directory ........37 Notify alert ...........
Getting started Quick reference guide REDIAL LINE 1-LINE 4 keys CONF Press to view the Press to make or answer Press to add another last 10 numbers a call on the desired line extension or outside line to dialed. (pages 18-20). an existing call.
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Getting started Quick reference guide FLASH XFER During a call, press to Press to transfer a call to an extension. answer an incoming call During message playback, press to transfer the message when you receive a call to an extension. waiting alert (page 23).
Getting started Quick reference guide Directory card To write names on the directory card: 1. Remove the clear plastic cover by inserting the tip of a small item, such as a paper clip, into the hole at the top edge of the cover. 2.
Getting started Installation Install the deskset close to a power outlet not controlled by a wall switch. The deskset should be placed on a flat surface. For optimum range and better reception, place the deskset near the main telephone base. Your product may be shipped with a protective sticker covering the deskset display - remove it before use.
Getting started Deskset installation Install the deskset, as shown below. Route the power adapter Plug the large end of cord through the slot at the the power adapter bottom of the deskset. into a power outlet not controlled by a wall switch.
Getting started Backup battery installation Install the backup battery, as shown below. In the event of a power failure, the charged backup battery allows the deskset to operate. Plug in the AC power adapter into the power jack at the bottom of the deskset to charge the backup battery.
Getting started Backup battery charging When the deskset loses power with the backup battery installed, the screen indicates the battery status (see the following table) and displays Check AC power. When the backup battery is in low battery mode, the screen displays Low battery.
(Deskset 2 to Deskset 10). You can register a maximum of 10 desksets/handsets, or 9 desksets/handsets and one cordless headset. You can add desksets (SynJ2 SB67248, purchased separately) to the SynJ2 SB67238/SB67258 at any time, but each new deskset must be registered with the main telephone base before use.
Getting started Deregister a deskset You may need to deregister the deskset from the main telephone base if you already have ten registered devices and need to replace a deskset, or if you wish to change the assigned number of your registered devices. You must first deregister the desired device(s), and then register the device(s) that you wish to use, one at a time.
Getting started Add a corded headset You can use this deskset handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use a 2.5 mm corded headset. To purchase a headset, visit our website at https://telephones.att.com 1 (888) 915-2007 , or call...
Deskset settings Deskset setup Menu settings Use the menus to change the deskset settings. 1. Press the Menu softkey to enter the main menu when >Directory Call log the deskset is not in use. Ringer setting Mailbox setup DIR or CID to scroll to the feature to be 2.
Deskset settings Deskset setup Ringer tone Use this feature to turn the key tone on and off. The telephone base is factory set to beep with each key press. You can turn off this beep sound by turning the key tone off. 1.
Deskset settings Deskset setup LCD contrast Use this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions. Call log 1. When the deskset is not in use, press the Menu softkey. Ringer setting Mailbox setup 2.
Deskset settings Deskset setup Language Use this feature to change the display language that is used Call log in all menus and screen displays. This telephone comes Ringer setting Mailbox setup factory set for English displays. >Deskset setup Back Select 1.
Deskset settings Deskset setup Deskset name Use this feature to change the deskset name. Call log 1. When the deskset is not in use, press the Menu softkey. Ringer setting Mailbox setup DIR or CID to scroll to Deskset setup. Press the >Deskset setup 2.
Deskset settings Deskset setup Call alert tone When this feature is turned on, you will hear two short beeps when you are on a call on one line, and there is an incoming call on another line. You can turn this feature on or off.
Deskset settings Deskset setup Speed dial setup The deskset has 10 speed dial locations where you can store the telephone numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. The first five locations can be accessed by using only the speed dial keys.
Deskset operation Deskset basic operation The telephone comes programmed to use line 1 (default primary line) for outgoing calls when you do not press a line key. (To change the primary line, see Line selection on page 14.) When you answer a call, the telephone automatically selects the ringing line.
Deskset operation Deskset basic operation On hook dialing (predialing) To predial using the corded handset: 1. Enter the telephone number. • Press X/DELETE to make corrections when entering the telephone number. 2. Lift the corded handset to dial. -OR- To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the corded handset.
Deskset operation Deskset operation Deskset basic operation Dial a speed dial number 1. Press the desired speed dial key. -OR- Press LOWER and then the desired speed dial key. 2. Lift the corded handset, or press the Call softkey, SPEAKER or HEADSET. -OR- To override automatic line selection, press LINE 1-LINE 4 for the desired line and use the...
Deskset operation Deskset basic operation Switch among the corded handset, the speakerphone and the corded headset To switch from the corded handset to the speakerphone/corded headset: SPEAKER or 1. While you are using the corded handset on a call, press HEADSET.
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Deskset operation Deskset basic operation NOTE: If there are no numbers on the redial list, the deskset displays Redial list empty. 1:Deskset 1 3 Missed calls New messages 11:30PM 12/31 Redial Menu To save a redialed number in the directory: 888 883 2445 1.
Deskset operation Options while on calls Volume control While on a call, press VOL or VOL to adjust the listening volume. NOTES: • The corded headset and corded handset volume settings are the same, but the speakerphone volume setting is independent. •...
Deskset operation Options while on calls Call privacy For call privacy, you can also block all other system handsets and the main telephone base from joining a phone >Privacy ON Record call on conversation (see page 26 for instructions for joining a call). Back Select To enable call privacy:...
Deskset operation Options while on calls Record a call Use this feature to record a two-way phone conversation during a call. The recording is treated the same as memos and is always marked as a new message in the mailbox. However, the message indicator does not flash for new or missed recorded calls.
Deskset operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press HOLD. The LINE 1-LINE 4 indicator for the line on hold flashes slowly in red. After the call has been on hold for more than three minutes, you will hear a triple beep every 30 seconds.
Deskset operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence Line1 00:00:01 from the numbers in the directory. Chain dialing can be useful if you wish to access other Option numbers (such as bank account numbers or access codes) from the directory.
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Deskset operation Options while on calls To talk privately on the intercom call: 1. Press HOLD to talk privately with the person on that intercom call. The external line is automatically placed on hold. 2. Press the Conf softkey to resume the conference call. To drop one line: 1.
Deskset operation COVM COVM (central office voicemail) If you subscribe to voicemail service with your telephone service provider, and you want the deskset to indicate when you have new voicemail, turn the COVM indicator on. When a phone line receives any new voicemail messages, COVM LX (X is the telephone line number) displays on the screen.
Deskset operation Intercom You can use the intercom feature for conversations with a cordless handset or the SB67238/SB67258 main telephone base. When the system is making one or more external calls, the deskset can make intercom calls with a cordless handset or the main telephone base.
Deskset operation Intercom Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, there is an alert tone. To answer the call, press LINE 1-LINE 4. The intercom call ends automatically. Answer an intercom call When you receive an intercom call, there is a ringing tone and the screen displays Call X: Handset X (X represents the extension number [1-0], Handset...
Deskset operation Call transfer using intercom You can transfer a call to the main telephone base or any other system device. 1. During a call, press INT. DIR or CID to scroll to the desired 2. Press device. Press the Select softkey. -OR- Press 1-0 for the desired extension number, (star key) for the main telephone base, or...
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Deskset operation Call transfer using intercom You can also transfer a call to the general mailbox. 1. During a call, press INT. 2. Press DIR or CID to scroll to Mailbox. Press the Select softkey. 3. The caller is prompted to leave a message in the general mailbox. NOTE: For details on how to operate the mailbox, see the SynJ2 SB67238/SB67258 user’s manual.
Deskset operation Push to talk (PTT) intercom You can directly broadcast your voice to the speakerphone of any extension. The extension you called can respond by pressing the PTT key to begin a two-way communication. Up to five pairs of PTT calls can exist at a time. PTT to the main telephone base or a system device 1.
Deskset operation Push to talk (PTT) intercom PTT to all devices 1. When the deskset is not in use, press the PTT key. Press DIR or CID to choose # : All. Then, press and hold PTT until the deskset displays PTT to: All Release PTT key to stop.
Deskset operation Push to talk (PTT) intercom Answer a PTT call 1. When you hear two beeps, the screen displays PTT from: X:Handset X (X represents the extension number [1-0], Handset X represents the handset name) or PTT from: :Base. 2.
Directory Directory About the directory Use the directory to store names and phone numbers. The directory in the deskset is independent from the main telephone base and all other registered devices. Changes made to the directory on the main telephone base and other registered handsets apply only to that particular device.
Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. 1. When the deskset is not in use, press the Menu softkey and then press the Select softkey to choose Directory. -OR- Press DIR on the deskset.
Directory Create directory entries Characters by number of key presses Number & ‘ space Store a pause in a directory entry You may need to include a pause in a directory number to enable access to automated telephone systems. • When you wish to enter a pause in the dialing sequence, press the Pause softkey to store a pause (a P appears).
Directory Review directory Review directory entries 1. When the deskset is not in use, press the Menu softkey and then press the Select softkey to choose Directory. Directory 9 entries -OR- Del All Press DIR on the deskset. 2. When the deskset displays Directory empty or Directory Christine Smith XX entries, press DIR or...
Directory Search directory Search by name Follow the steps to search for directory entries on the deskset. 1. When the deskset is not in use, press the Menu softkey and then press the Select softkey to choose Directory. -OR- DIR on the deskset. Press 2.
Directory Dial, delete or edit directory entries You can dial, delete or edit a directory entry (name and number) when it is shown on the deskset screen. You can use the directory review or name search (pages 40-41) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting SPEAKER, HEADSET or LINE 1-LINE 4 for the...
Caller ID Caller ID About caller ID This deskset supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring.
Caller ID Caller ID Information How the caller ID information (call log) works The deskset stores caller ID information for the last 50 incoming calls. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for a new call. Each extension has an independent call log.
Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.
Caller ID Caller ID operation View dialing options Although the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call log.
Caller ID Caller ID operation Save a call log entry to the directory DIR or CID to browse 1. When in the call log, press 2. When the desired entry displays, press the Edit softkey. 3. When the telephone number appears: CHRISTINE SMITH •...
Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: Screen message Reason The caller prefers not to show the telephone number and Private caller name.
Answering system Answering system Deskset voicemail box (answering system) The deskset has a private voicemail box that is different from the general mailbox on the main telephone base or handset. The voicemail messages for the deskset can also be accessed from the main telephone base. Answering system and voicemail The deskset has separate indicators for two different types 1:Deskset 1...
Answering system Set the answering system to answer automatically You can set each of the four lines to automatically answer incoming calls on the main telephone base in three different ways. See the SynJ2 SB67238/ SB67258 user’s manual for more information. General mailbox: The called line rings on every extension for each incoming call.
Answering system Deskset mailbox setup Deskset mailbox overview Your deskset has its own mailbox which is different from the general mailbox on the main telephone base. If you turn on the auto attendant on the main telephone base and fast answer mode on the deskset, the caller is able to leave a message on the deskset mailbox after two rings.
Answering system Deskset mailbox setup Set access code (remote access code) and mailbox security You can enter a four-digit number (0000-9999) to allow remote access to your deskset mailbox from any touch-tone telephone. Unless you change it, the remote access code is 0000. This access code is also used for mailbox security.
Answering system Deskset mailbox setup Notify alert Use this feature to receive notification calls to any phone number you set (such as a cellular phone or paging device) after a new message has been recorded to the deskset mailbox. To receive notification calls, you must save the number you wish to be notified at to the deskset, and then set the system to call this number after it finishes recording a message.
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Answering system Deskset mailbox setup To confirm the call alert number is set correctly: You can confirm whether the system can successfully call the Alert call # Alert on/off alert number that you entered. >Calling alert # 1. Follow Step 1 through Step 3 in To set an alert number on Back Select page 53.
Answering system Deskset mailbox setup Deskset announcement setup The announcement is the greeting callers hear when calls are answered by the deskset mailbox. The deskset has the default announcement “Hello, please leave a message after the tone.” You can use this announcement, or replace it with your own recording.
Answering system Message playback From the deskset, you can play the messages in the deskset mailbox and the general mailbox. If you have new messages, the system plays them (in chronological order) automatically when you access the mailbox. When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording.
Answering system Message playback When a message is playing, you can skip, repeat, or delete the message, or adjust the playback volume. When a message is playing on the deskset: • Lift the corded handset to listen to the message playback through the SPEAKER to switch back to speakerphone.
Answering system Message playback Call back to the mailbox message caller During message playback, you can call back the message caller by pressing Line 1-Line 4, SPEAKER, HEADSET or the Call softkey. If you are listening to the SPEAKER twice. message playback through the corded handset, press NOTE: If there is no caller ID information of the caller, you only hear a dial tone when you press Line 1-Line 4,...
Answering system Record and deliver memos Memos are messages you record into the deskset mailbox. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a message to other extensions using the answering system.
Answering system Remote access You can access your deskset answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the four-digit remote access code (0000 is the default code;...
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Answering system Remote access 4. Hang up or press to end the call. Cut out the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If the auto attendant is active, enter your extension number. Wait for the outgoing announcement to begin, then enter the remote access code.
Appendix Screen icons, indicator tones and lights Screen icons Line indicator - on when the corresponding line is L1 L2 L3 L4 L1 L2 L3 L4 in use. 1:Deskset 3 Missed calls Flashes when the corresponding line is on hold. Set date &...
Appendix Screen icons, indicator tones and lights Indicator lights NEW CALL On when there are new or missed calls in the Lighted display call log. /MAILBOX LINE 1-LINE 4 Flashes when there are new or missed On when a telephone messages in the line is in use.
Appendix Deskset display screen messages All directory entries, call log entries or old messages in the All deleted general or deskset mailbox are erased. Failed intercom or conference call (there are already two Busy cordless handsets or desksets being used). Call The main telephone base is calling.
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Appendix Deskset display screen messages Please enter The access code you are trying to save already exists in the system. another access code. You are trying to confirm the alert number or set the notify Please set alert on or off before you set the alert number. alert # The deskset is not registered to the telephone base.
Appendix Troubleshooting If you have difficulty with your telephone, please try the following suggestions. https://telephones.att.com For customer service, visit our website at 1 (888) 915-2007 1 (866) 288-4268 call . In Canada, dial My deskset doesn’t work at all. • Make sure the power cord is securely plugged in. •...
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Appendix Troubleshooting My deskset isn’t performing normally. • Make sure you plug the power cord securely into the deskset. Plug the power adapter into a different working electrical outlet without a wall switch. • Move the deskset closer to the main telephone base. You might have moved out of range.
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Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the main telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack.
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Appendix Troubleshooting My deskset does not ring when I receive a call. • Make sure that the ringer is not turned off (page 11). • Make sure you plug in the power cord securely. • The deskset may be too far from the main telephone base. •...
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Appendix Troubleshooting My calls cut in and out while I’m using my deskset. • Other electronic products such as HAM radios and other DECT phones, can cause interference with your deskset. Try installing your phone as far away as possible from these types of electronic devices. •...
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Appendix Troubleshooting The telephone system does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.
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Appendix Troubleshooting The answering system does not record messages. • Make sure the answering system is turned on. • Make sure the memory of the answering system is not full. Refer to the Remaining space section in your SynJ2 SB67238/SB67258 user’s manual. When the answering system memory is full, it does not record new messages until some old messages are deleted.
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Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 49). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.
Appendix Maintenance Taking care of your telephone • Your deskset contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the deskset down gently. • Save the original packing materials to protect your deskset if you ever need to ship it. Avoid water •...
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...
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Appendix Important safety information CAUTIONS: • Use only the power adapter provided with this product. To obtain a replacement, visit our https://telephones.att.com 1 (888) 915-2007 website at or call 1 (866) 288-4268 In Canada, dial CAUTION: To prevent risk of fire or battery explosion, replace with the correct battery type. Dispose of used batteries according to the instructions.
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Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix For C-UL compliance In compliance with the bilingual requirements for safety, caution, and warning markings of Canadian Federal and Provincial/Territorial statutes and regulations, the French version of Important safety information is included. Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation.
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Appendix For C-UL compliance MISES EN GARDE: • N’utilisez seulement l’adaptateur inclus avec ce produit. Pour obtenir une pièce de rechange, https://telephones.att.com visitez notre site Web au ou composez le 1 (888) 915-2007 1 (866) 288-4268 . Au Canada, composez le MISE EN GARDE: Afin de prévenir les risques d’incendie ou d’explosion de la pile, replacez la pile avec une pile du même type.
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Appendix For C-UL compliance Le sceau de l’organisme de recyclage RBRC sur les piles à l’hydrure métallique de nickel signifie que le fabricant de cet appareil participe volontairement au programme industriel visant à reprendre et recycler ce type de piles lorsqu’elles ne servent plus, au sein du territoire des États-Unis et du Canada.
Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
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Appendix FCC part 68 and ACTA Industry Canada This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix Limited warranty The AT&T brands are used under license. This product is covered by a one-year limited warranty. Any replacement or warranty service, and all questions about this product, should be directed to our https://telephones.att.com 1 (888) 915-2007 website at or call 1 (866) 288-4268 In Canada, call...
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Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit https://telephones.att.com 1 (888) 915-2007 or call 1 (866) 288-4268 In Canada, call NOTE: Before calling for service, please check the user’s manual. A check of the Product’s controls and features may save you a service call.
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