Kwikset Aura Troubleshooting Manual page 8

Kwikset App (continued)
R
The app is reporting the incorrect lock status.
Complete the following steps:
1. Manually lock and unlock the door lock with your phone in Bluetooth
range (30ft) and with Bluetooth turned on.
2. Refresh the app by pulling down on the main screen.
3. Close the app.
4. Relaunch the app.
S
Why isn't my Aura lock sending lock event notifications?
Aura is a Bluetooth lock so the smartphone needs to be within 30' of the lock to
receive lock event notifications.
T
My history is not reflecting the correct time. How do I fix this?
First, check that your Kwikset app is updated to the latest version. If the time stamp is still not correct, complete the following steps:
1. Open the Kwikset app.
2. Tap History.
3. Tap Clear History.
4. Bring your phone within Bluetooth range of the door lock with the app running in the foreground.
U
I don't see a time stamp in my history.
First, check that your Kwikset app is updated to the latest version. If the time stamp is still not visible, complete the following steps:
1. Open the Kwikset app.
2. Tap History.
3. Tap Clear History.
4. Bring your phone within Bluetooth range of the door lock with the app running in the foreground.
V
My access codes are staying yellow.
The app will attempt to program the access code for 5 minutes, during which the
text will be yellow. If the app is unsuccessful after 5 minutes, tap on the yellow code
and choose Retry, or Cancel the attempt.
W
I haven't received my text verification code.
A1: Make sure you correctly entered your mobile phone number.
Do not enter the country code.
A2: Verification code may be sent from these phone numbers. Check that these numbers are not in
your phone's block contact list.
iOS:
Settings > Phone > Blocked Contacts > Swipe left on the phone number then tap Unblock.
Android:
Settings > Messages > Blocked Contacts > Swipe left on the phone number then tap Unblock.
Technical Support
1-800-327-5625
www.kwikset.com
Verification Code Phone Numbers
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+1-226-216-5215
+1-205-479-5187
+1-867-992-0317
+1-226-400-4790
+1-760-642-5521
+1-985-805-8320
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