Installation - Kwikset Aura Troubleshooting Manual

2

Installation

A
How do I install Halo or Aura lock on my door?
To install your Halo or Aura lock, refer to the following instructions:
• Halo / Aura Interactive Guide
• Halo Touch Installation Guide PDF
• Halo Touchscreen Installation Guide PDF
• Halo Keypad Installation Guide PDF
• Aura Installation Guide PDF
B
Why is the lock performing the opposite when I'm locking or
unlocking the door using the Kwikset app?
Perform the following steps to correct the issue:
1. Check that the lock orientation is correct. Note: "UP" on latch should be
facing up (Fig. 1).
2. If incorrect, reinstall the lock to correct orientation. Installation Guide links
can be found in Question 2A.
During installation, ensure that turnpiece shaft is pointing up (Fig. 2). To
rotate turnpiece shaft, put the cover back on the interior and rotate the
turnpiece until it is pointing up. You may hear a click.
3. Perform Manual Door Handing steps.
4. If the above steps do not fix the issue, call our support center at
1-800-327-5625 to order a new latch.
C
What is "handing" or latch calibration?
Handing, or latch calibration, is the way that the smart lock learns the
orientation of your door (left- or right-handed).
D
How do I "hand" or calibrate my lock?
A1: The first time the battery is inserted, the lock will perform automatic
calibration, or "handing." You will know the handing is taking place
when the latch bolt retracts and extends on its own.
A2: The first time that lock or unlock is performed using the Kwikset app
or access code, the lock will automatically perform latch calibration.
A3: Perform Manual Door Handing steps.
E
The turnpiece is difficult to turn by hand.
Perform Manual Door Handing steps.
F
My lock is giving me a jam error.
A1: With the door open, press the lock button.
If you do not get a jam error with the door
open, the strike pocket on your door frame
may not be deep enough. Ensure that the
strike pocket is at least 1" (25mm) deep.
A2: Perform Manual Door Handing steps.
Technical Support
1-800-327-5625
www.kwikset.com
Fig. 1
1. Remove battery pack.
3. Press the Program button
once more.
1"
(25mm)
3 / 14
Incorrect:
Fig. 2
Manual Door Handing
2. Press and HOLD the Program button
while reinserting the battery pack.
Release the Program button after 3
seconds. The status LED will flash
red and green.
Status LED
4. The latch bolt will extend and retract
to learn the orientation of the door.
The LED will flash green if handing
is successful or red if handing is
unsuccessful.
©2020 Spectrum Brands, Inc.
66450 Rev 01
Turnpiece
shaft