Wi-Fi - Kwikset Aura Troubleshooting Manual

6

Wi-Fi

A
What type of Wi-Fi network do Halo locks require?
The home Wi-Fi network needs to be 2.4GHz and password protected with WPA2 encryption.
B
I am able to lock and unlock my Halo lock remotely and receive
notifications, but my app says "No Lock Paired."
Your app is controlling via Wi-Fi. Complete the Bluetooth pairing process for the
optimal experience. Some features are only available via Bluetooth.
Please refer to the app tutorial for
C
I don't see my Wi-Fi network on the search results screen.
A1: Complete the following steps:
1. Wait until the Wi-Fi scan is complete (circle stops spinning).
2. Tap Manual Settings.
3. Manually enter your Wi-Fi name (SSID) and password.
A2: Complete the following steps:
1. Unhide the network or set it to broadcast.
2. Complete the lock activation.
3. Re-hide the network.
D
How do I change my Wi-Fi network settings after I have already
activated my Halo lock?
To change the Wi-Fi network of a lock that has already been activated, Factory Reset the lock then re-activate the lock with the new Wi-Fi
network settings:
1. Follow the steps below to perform a Factory Reset to delete the current Wi-Fi settings on the lock. Please note, a Factory
Reset will delete all access codes, smartphone pairings, and lock settings.
2. Be sure to delete the lock from the app and remove the lock from the smartphone's Bluetooth device list per the steps below.
3. Re-activate your lock with the new Wi-Fi network settings. Follow the steps in the app tutorial for
Factory Reset
Factory Reset will delete all Wi-Fi settings, delete user associations,
reset all lock settings including handing, and delete access codes
and event history from the lock. Note: Access codes and event
history will still appear in the app and cloud until the lock is
deleted from the app.
Factory Reset should be used when you want to change the lock
owner, you have lost your phone, or you are troubleshooting on a
new installation.
3. Remove the battery pack.
Technical Support
1-800-327-5625
www.kwikset.com
Adding Your First Lock.
4. Press and HOLD the Program
button while reinserting the
battery pack.
Keep holding
the button for
30 seconds or
until the lock
beeps and the
status LED
flashes red.
Then release
the Program
button.
1. Delete the lock from the
Kwikset app.
5. After the beeping stops, press
and release the Program
button once more. The LED
will flash green
and red, and the
auto-handing
process will
begin.
Note: It can
take a few
seconds for
the handing
to start.
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Adding Your First Lock.
2. Remove the lock from the
Bluetooth list on your device by
tapping "Forget Device" in the
Bluetooth settings.
6. The latch will retract and
extend to learn the orientation
of the door. This confirms
the Factory Reset has been
completed.
The LED will flash green if auto-
handing is successful or red if
auto-handing is unsuccessful.
If the Factory Reset is not
successful, perform the steps
again until the LED flashes
green and red.
©2020 Spectrum Brands, Inc.
66450 Rev 01