VeriFone Carbon Mobile 5 Installation Manual
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VeriFone Carbon Mobile 5 Installation Manual

VeriFone Carbon Mobile 5 Installation Manual

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Carbon Mobile 5
Installation Guide
Verifone Part Number: DOC278-003-EN-B, Revision B03
www.verifone.com

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Summary of Contents for VeriFone Carbon Mobile 5

  • Page 1 Carbon Mobile 5 Installation Guide Verifone Part Number: DOC278-003-EN-B, Revision B03 www.verifone.com...
  • Page 2 The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, Verifone shall not be liable for technical or editorial errors or omissions contained herein. Verifone and the Verifone logo are registered trademarks of Verifone.

  • Page 3: Table Of Contents

    Verifone Carbon Mobile 5 Bases ........
  • Page 4 Camera ............. 36 © VeriFone, Inc. All rights reserved.
  • Page 5 Verifone Carbon Mobile 5 Bases ........

  • Page 6: Audience

    Installation Guide Carbon Mobile 5 Preface This guide is your primary source of information for setting up Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer. Audience This guide is intended for the users involved in Verifone Carbon Mobile 5 device installation.

  • Page 7: Conventions

    The lightning symbol is used as a For safety, do not string cables or warning when bodily injury might cords across a walkway. occur. © VeriFone, Inc. All rights reserved.
  • Page 8 PIN (Personal Identification Number) entry. Verifone ships two variants of the Verifone Carbon Mobile 5 device for different markets. Your device may have different features described in this section. The Verifone Carbon Mobile 5 device has two variants: •...

  • Page 9: Key Features And Benefits

    2 GB RAM • 16 GB Flash • Secure processor: 128 MB DRAM, 256 MB Flash • Display 5" (720 × 1280) HD IPS LCD (Liquid Crystal Display) touchscreen • Keypad On-screen, Navigator possible Printer • © VeriFone, Inc. All rights reserved.
  • Page 10 GPS, GLONASS • Peripheral Ports USB-C • • Charging pins • Camera 5 MP • Auto-focus • Fast scanner • LED aimer • LED torch • 2 MP front Barcode reader Battery 3900mAh 6200mAh © VeriFone, Inc. All rights reserved.
  • Page 11 6200 mAh Li-Ion rechargeable Li-Ion battery rechargeable battery • SIM/SAM 1 Nano SIM • 1 micro SAM or 2nd micro SIM • Card Reader Triple track MSR • EMV L1-approved smart card • • NFC/CTLS © VeriFone, Inc. All rights reserved.

  • Page 12: Bt And Wi-Fi Performance

    • Verifone Carbon Mobile 5 units are certified for ISO 7816-1 and ISO 7816-3 standards for smart card solutions, as well as ISO 14443 type A & B and ISO 18092 standards for CTLS operations.

  • Page 13: Accepts All Forms Of Payment On-The-Go

    Carbon Mobile 5 features an enlarged card entrance and delivers optimal card swiping and reading. • Easy to hold, easy to carry. The Verifone Carbon Mobile 5 unit’s compact size allows it to easily fit in your pocket and provides lanyard holes, on both sides of the device, to attach wrist/neckbands.

  • Page 14: Connectivity

    • Support 5V/500mA for external USB peripherals • USB host or device is configured by Software • The Verifone Carbon Mobile 5 USB-C port is on the right-hand side • Smart device communication is through USB-C Cellular (wireless communication) •...

  • Page 15: Verifone Carbon Mobile 5 Charging Base

    Base, Front and Rear Verifone Carbon The FF Base supports any failover communication and Ethernet connections for Verifone Carbon Mobile 5. The failover will be supported in Mobile 5 Full- all network interfaces available in a terminal. Feature Base Figure: 3 Verifone...
  • Page 16 Installation Guide Carbon Mobile 5 Cable Configuration Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 port RJ-45 socket USB ports Micro USB and type A USB © VeriFone, Inc. All rights reserved.

  • Page 17: Usage Guidelines

    Installation Guide Carbon Mobile 5 2. Device Setup This section outlines the setup procedures for the Verifone Carbon Mobile 5 covering the following segments: • Usage Guidelines • Environmental Factors • Inside the Shipping Carton • Examining Verifone Carbon Mobile 5 Device Features •...

  • Page 18: Personal Security Considerations

    Tout dommage causé à l'appareil par une exposition à la pluie ou à la poussière peut annuler toute garantie. Personal Security The Verifone Carbon Mobile 5 can be used as a handover device. Always exercise extreme caution when conducting transactions, especially during Considerations PIN entry.

  • Page 19: Examining Verifone Carbon Mobile 5 Device Features

    Carbon Mobile 5 • Paper roll Verifone ships variants of the Verifone Carbon Mobile 5 for different markets. Your unit may have different options or accessories described in this section. Remove all plastic wrapping from the unit and other components.

  • Page 20: Front Panel

    Carbon Mobile 5 (Front Panel) • The Verifone Carbon Mobile 5 device has a colored capacitive-touch LCD Display. • A smart card reader is built into the top of the device to process smart card- based debit or credit transactions. For directions on how to use a smart card, Using the Smart Card Reader •...

  • Page 21: Installing Or Replacing Sam Cards

    The lowest specified charging temperature of the battery pack is -5+/-3°C. Installing or When you first receive your Verifone Carbon Mobile 5, you may need to install one or more MSAM cards, or you may need to replace old cards.
  • Page 22 • Place the battery cover. For CM5P • Turn off the Verifone Carbon Mobile 5 device. • Place the device face down on a soft, clean surface to protect the display from scratches. • Remove the battery cover from the bottom corners.

  • Page 23: Examining Connection Port

    Installation Guide Carbon Mobile 5 Examining The Verifone Carbon Mobile 5 device has one primary USB-C port used for power and download. Connection Port Figure: 5 Verifone Carbon Mobile 5 Primary USB- C Port USB-A Using the The Verifone Carbon Mobile 5 device uses a single-cell Li-Polymer battery or a dual-cell Li-Ion battery.

  • Page 24: Manual Startup

    Activates when the battery is left in an unused device for an extended period. • Charge the Verifone Carbon Mobile 5 device for eight hours before initial use. • The Verifone Carbon Mobile 5 device includes an embedded coin cell battery that will power the security circuit of the device in case the main battery fails to charge.

  • Page 25: Connecting The Terminal Power Pack

    Each Verifone Carbon Mobile 5 device comes with a power supply cable, USB-A to USB-C cable is used to connect the device directly to a USB outlet to charge the battery. The Verifone Carbon Mobile 5 unit is equipped with an USB capable universal port.

  • Page 26: To Connect The Terminal Power Supply

    Installation Guide Carbon Mobile 5 • To Connect the Insert the USB-C to the Verifone Carbon Mobile 5 and the USB-A port to the power supply or desktop. Terminal Power Supply Figure: 7 Verifone Carbon Mobile 5 Power Supply Connection...

  • Page 27: To Install A Paper Roll

    Un papier de mauvaise qualité peut bloquer l'imprimante et créer une poussière de papier excessive. Commander papier Verifone de haute qualité, reportez-vous à Service et assistance. Conservez le papier thermique dans un endroit sec et sombre. Manipulez le papier thermique avec précaution : les chocs, les frottements, la température, l'humidité...

  • Page 28: Charging The Battery

    Les batteries Li-Polymère et Li-Ion doivent être recyclées ou éliminées correctement conformément aux directives/réglementations locales. Cable You can connect the Verifone Carbon Mobile 5 to peripherals using the Full-Function Base. Connections • Cable Connections Using the Full-Feature Base.

  • Page 29: Cable Connections Using The Full-Feature Base

    Carbon Mobile 5 To connect the terminal to other devices via Ethernet, RS-232, and USB, use Cable the Verifone Carbon Mobile 5 Full-Feature (FF) Base. The FF Base provides Connections a standard RJ-45 LAN socket, RS-232 port, and a micro-USB port.

  • Page 30: Using The Smart Card Reader

    Use the magnetic stripe reader to perform credit and debit card transactions. Magnetic Card Reader Use the magnetic stripe reader to perform credit and debit card To Conduct a transactions. Debit or Credit Position the card with the magnetic stripe facing backward. Card Transaction © VeriFone, Inc. All rights reserved.

  • Page 31: Using The Ctls Reader

    Stripe Card Swipe the card through the magnetic card reader. Using the The Verifone Carbon Mobile 5 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or CTLS Reader hold the card against the surface of the display.

  • Page 32: Bluetooth Paring Between Full-Feature Base And Cm5P

    CM5P and pairing will start automatically. Follow the instructions on the screen to hold the pairing button on the base for 3 seconds and release the button. Figure: 14 CM5P Bluetooth Pairing with Base © VeriFone, Inc. All rights reserved.

  • Page 33: Full-Feature Base

    RS232 connection. See Cable Connections Using the Full-Feature Base. Figure: 15 CM5 Docking with Full- Feature Base Charging Base The Charging Base (VPN M278--S02-00) provides a stable dock plus power charging for the CM5 terminal. Figure: 16 CM5 Docking with Charging Base © VeriFone, Inc. All rights reserved.

  • Page 34: Car Charger

    ENABLED (selected) and BLOCKED to the user. Car Charger Removed. Car Charger will be removed the Vehicle Charge Mode would remain ENABLED (selected) but the user would have the option to select another charger mode. © VeriFone, Inc. All rights reserved.

  • Page 35: Specifications

    Installation Guide Carbon Mobile 5 3. Specifications Refer to the following information on the power, weight, temperature, memory, ports, and other technical details about Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer devices. Unit Power • Input power rating: 5V DC, 2A Requirement •...

  • Page 36: Magnetic Stripe Card

    SIM/SAM • 1 Nano SIM • 1 micro SAM or 2nd micro SIM Audio • Loudspeaker, microphone • Headset jack (Verifone Carbon Mobile 5 with Printer only) Camera • 5 MP, auto-focus • Fast scanner • LED aimer • LED torch •...

  • Page 37: Verifone Carbon Mobile 5 Bases

    • 0°C to 40° C (32°F to 104° F) Full -Feature Base Operating Temperature: • -20°C to 60° C (-4°F to 140° F) Storage temperature: Humidity • 5% to 95% (RH non-condensing) Relative humidity: © VeriFone, Inc. All rights reserved.

  • Page 38: General Care

    Verifone authorized service provider for maintenance or replacement. Cleaning & Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two Sanitizing drops of pH-neutral, non-scrubbing soap may be used.

  • Page 39: Cleaning Instructions

    ESD and trigger a tamper alert. Cleaning Turn off your device. Instructions Disconnect it from the power source. Clean it following the instructions and guidelines as mentioned above. Once completely dry, reconnect to power up. © VeriFone, Inc. All rights reserved.

  • Page 40: Returning A Device For Service

    Installation Guide Carbon Mobile 5 5. Service and Support The Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer device does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance.
  • Page 41 • Reference the model and part number in the Note box. Each Verifone Carbon Mobile 5 returned to Verifone requires a distinct MRA number to be issued. Even if you are returning multiple terminals of the same model, ensure that a separate MRA number is issued for each unit.

  • Page 42: Device Does Not Start/Does Not Display Correct Readable Information

    Verifone Carbon Mobile 5 successfully. Typical examples of malfunction you may encounter while operating your Verifone Carbon Mobile 5 and steps you can take to resolve them are listed in this chapter.

  • Page 43: Battery Does Not Charge

    Installation Guide Carbon Mobile 5 Battery Does The Verifone Carbon Mobile 5 battery must initially receive a full charge to ensure proper operation. not Charge • Allow the Verifone Carbon Mobile 5 device to remain connected to the power pack for eight hours to ensure the battery receives a full charge.

  • Page 44: Checking Smart Card Reader

    Ensure the SAM cards are appropriately inserted into the designated slots and are securely in place (refer to Installing or Replacing SAM Cards If the issue persists, get in touch with your local Verifone representative. Checking CTLS To check the CTLS reader:...
  • Page 45 As commerce experts, we are here for you and your business. With our payment devices, our systems & solutions and our support. Everywhere. Anytime. So that your customers feel enabled, recognized and well taken care of, even beyond their expectations. Verifone. Creating omni-commerce solutions that simply shape powerful customer experiences.

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