The Xerox DocuPrint N2125 Network Laser Printer User Guide...
Printed in the United States of America. XEROX® and all Xerox product names and product numbers mentioned in this publication are registered trademarks of the Xerox Corporation. Other company trademarks are also acknowledged.
Contents Safety Notes ... v Note, Caution and Warning Symbols ... vi Electrical Safety ... vii Laser Safety ... ix Maintenance Safety...x Operational Safety ... xi Ozone Safety... xiv Getting to Know Your Printer ... 1-1 Chapter 1 Introduction ... 1-2 Printer Features ...
Chapter 2 Chapter 3 User Guide Internal Components... 1-8 Printer Options... 1-9 Printer Documentation ... 1-10 Printed Documentation ... 1-10 Using the CDs ... 1-11 Product CD ... 1-12 Printer Management Software CD ... 1-12 Loading Print Media ... 2-1 Selecting Print Media...
Watermarks ... 3-30 Graphics Options ... 3-30 Fonts... 3-33 PostScript... 3-36 Using the Control Panel ... 3-38 The Display ... 3-39 The Indicator Lights... 3-40 The Keys ... 3-41 Menu Options ... 3-43 Printing a Password Job... 3-58 Deleting a Password Job ... 3-59 Generating a Printer Report ...
Appendix A Appendix B Appendix C User Guide Jam Scenario 3... 5-11 Jam Scenario 4... 5-14 Jam Scenario 5... 5-16 Jam Scenario 6... 5-18 Jam Scenario 7... 5-21 Jam Scenario 8... 5-22 Solving Printing Problems ... 5-25 Solving Print Quality Problems ... 5-29 Additional Sources of Troubleshooting Assistance ...
Safety Notes Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Safety Notes...
Note, Caution and Warning Symbols User Guide Throughout this User Guide, several symbols are used to emphasize useful, important and critical information. They are as follows: This symbol indicates particularly useful or helpful information about your printer. This symbol indicates a caution against performing any action that may damage your printer or degrade performance.
Electrical Safety • Use the power cord supplied with your printer. • Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal. • Plug the power cord directly into a properly grounded electrical outlet.
viii User Guide • Do not override or disable electrical or mechanical interlocks. • Do not obstruct the ventilation openings. These openings are provided to prevent overheating of the printer. Do not push objects into slots and openings on the printer.
Laser Safety Laser Safety The use of controls or adjustments, or the performance of procedures other than those specified herein, may result in a hazardous radiation exposure. This equipment complies with all applicable safety standards. With specific regard to laser, the equipment complies with performance standards for laser products set by government agencies as a Class 1 laser product.
Maintenance Safety User Guide • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a dangerous condition.
Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer. •...
User Guide • Do not place the printer near a heat source. • Do not place the printer in direct sunlight. • Do not place the printer in line with the cold air flow from an air conditioning system. • Place the printer on a level, solid surface with adequate strength for the weight of the machine.
• Frequent operation of the on/off switch is not recommended. • Keep hands, hair, jewelry and neckties away from the exit feed rollers. • Do not remove a media tray while printing from that tray, or any tray above the media tray in use. •...
Ozone Safety User Guide This printer produces virtually no ozone (< 0.01 ppm) during normal operation. Providing the proper environmental parameters, as specified in the Operational Safety section of these Safety Notes, ensures that concentration levels meet safe limits.
Introduction Introduction User Guide In this chapter, you will become familiar with the features of your printer and learn where to locate specific printer parts. Before you use your printer, make sure that you perform all of the steps outlined in the Quick Installation Guide that came with your printer, and connect the necessary cables.
Printer Features Paper Handling Your printer has many special features that allow you to achieve the results you need for your specific print job. Features vary slightly according to the options you are using and the memory installed in your printer. This section will help you become familiar with your printer's features and capabilities.
Printer Features User Guide Output Destinations • The standard output bin holds up to 500 sheets and receives output face down. It has bin full detection. • The optional face up bin holds up to 100 sheets and receives output face up (at the rear of the printer). •...
Connectivity Your printer may contain the following standard interfaces for connecting to a host computer or network (depending on whether or not the printer is network capable): Standard Interface IEEE 1284 Parallel Universal Serial Bus (USB) 10/100baseTx Ethernet The following optional interfaces may also be available (depending on whether or not the printer is network capable): Optional Interface...
Printer Features Page Description Languages Fonts Resolution Print Speed User Guide Your printer includes the following Page Description Languages (PDLs): • An emulation of HP PCL 5e • An emulation of HP PCL 6 • Adobe PostScript 3 Note: HP PJL is supported. The PCL emulation uses TrueType, Intellifont and bitmap fonts.
Printer Components Base Configuration Front View Paper exit slot Standard output bin Control Panel Front cover release Multi bypass feeder (shown open) Tray extension Power switch Tray 1 Paper amount indicator Rear View Option cover Rear cover release Rear cover (shown closed) Power cord receptacle Ventilation slots...
Printer Documentation Printer Documentation Printed Documentation *Provided only with printers in a network configuration. 1-10 User Guide Your printer is packaged with documentation in both printed form and on CD. There are two CDs: • Product CD, which contains documentation and printer drivers.
Printer Documentation Using the CDs The documentation on the Product CD is provided as PDF files, which are opened in Adobe Acrobat Reader (provided on the CD if you do not already have it installed). These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information, as well as from page to page where information is...
Printer Documentation Product CD Printer Management Software CD 1-12 User Guide Your printer was also packaged with a CD that contains the following pieces of documentation as PDF files: • User Guide (electronic version of this book) • System Administrator Guide The System Administrator Guide contains a considerable amount of more detailed information.
Selecting Print Media Selecting Print Media User Guide This chapter will help you understand what kinds of paper and other print media you can use with your printer and also how to properly position the media in the printer’s various input sources. Your printer supports a variety of standard sizes as well as custom sizes.
The following media are unacceptable for use in the printer: • Paper that has already been printed on (preprinted letterhead is allowed) • Wrinkled, torn, or bent paper • Moist or wet paper • Curled paper • Paper with an electrostatic charge •...
Selecting Print Media Table 2.1 Acceptable media sizes and capacities 550 Sheet Tray Media Size (Tray 1, Tray 2, Tray 3) 210x297 mm 148x210 mm SEF (1) 105x148 mm 176x250 mm B5-ISO 182x257 mm B5-JIS 3x5” Index Card 5.5x8.5” Statement 7.25x10.5”...
Table 2.2 Acceptable Custom Sizes Input 550 Sheet Tray Multi (Tray 1, Tray 2, Bypass Tray 3) Feeder Simplex Width 98.4-215.9 mm 76.2-215.9 mm 3.875-8.5 in. 3.0-8.5 in. Length 148-355.6 mm 127-355.6 mm 5.83-14.0 in. 5.0-14.0 in. Duplex Width 182-215.9 mm 182-215.9 mm 7.17-8.5 in.
Storing Paper Storing Paper User Guide Print quality is optimized when paper and other print media are properly stored. Proper storage ensures optimum print quality and trouble-free printer operation. • Store the paper on a flat surface, in a relatively low humidity environment.
Loading Paper Tray 1, 2 or 3 Grip the recessed area in the front of the tray and pull it towards you until it stops. Lift the tray up and pull out. Hold the tray with both hands, lift it gently and remove it from the printer.
Loading Paper User Guide If changing to a different length of paper, gently squeeze the length guide, lift it up and slide it all the way back. If you are not changing to a different length of paper, skip to Step 6. To load paper longer than 297 mm (11.69 in.): Press down the square button on the bottom of the tray.
Simplex orientation Duplex orientation Align the four corners of the paper stack and insert it into the tray with the side to be printed on facing down (see illustration, below, for orientation of letterhead, drilled paper and envelopes). To reduce the possibility of misfeeds and jams, especially when using special stock, fan the stack of paper before inserting it into the tray.
Loading Paper 2-10 User Guide While pressing the right side guide and lifting gently, adjust the guides to the paper width. To avoid paper jams or incorrect paper size sensing, make sure the side guides are properly seated. Gently squeeze the length guide and while lifting gently adjust it to the length of the paper.
Multi Bypass Feeder Open the multi bypass feeder by pulling the latch at the top center. To prevent possible damage to the multi bypass feeder, do not exert strong pressure on it or place any heavy objects on it. For large-size paper (A4, Letter, etc.) pull out the tray extension from the recessed area in the middle of the cover.
Loading Paper Simplex orientation Duplex orientation 2-12 User Guide Align the four corners of the paper and place it into the tray with the side to be printed facing up (see illustration, below, for orientation of letterhead, drilled paper and envelopes.
Envelope Feeder Pull out the tray extension. Adjust the paper guide to the size of the envelopes or postcards you are going to use. To avoid paper jams, make sure the guide is adjusted to the correct width of envelopes or postcards.
Configuring Custom Paper Sizes Configuring Custom Paper Sizes 2-14 User Guide Custom (nonstandard) paper sizes may be loaded in the multi bypass feeder, any of the 550 sheet trays or the envelope feeder. To use custom paper sizes, there are two basic issues to be addressed: •...
Table 2.3 Custom Paper Size Examples. Custom Desired Paper Size Input Source 8 x 10 in. Tray 1 6 x 7 in. multi bypass feeder Required Steps 1. In the application, format the page for Letter size paper, setting the margins to correctly position the image on 8 x 10 in.
Printing Introduction ... 3-3 Using the Printer Drivers ... 3-4 Installing the Printer Drivers ... 3-5 Configuring the Printer Drivers ... 3-5 Using the Driver’s Features ... 3-6 Using the PCL Driver ... 3-8 Paper/Output ... 3-9 Document Options ... 3-13 Graphics Options ...
Printing User Guide The Keys ... 3-41 Menu Options ... 3-43 Printing a Password Job ... 3-58 Deleting a Password Job ... 3-59 Generating a Printer Report ... 3-60 Offsetting Output ... 3-61 Duplex Printing ... 3-62...
Introduction This chapter provides information on: • Using printer drivers to control the printer’s output. • The features of the printer’s Control Panel, and using it to generate printer reports such as the Configuration Sheet. For information on networking-specific printing issues and printer management software, refer to the documentation on the Product CD.
Using the Printer Drivers Using the Printer Drivers User Guide Your printer offers many special features that are designed to produce the highest quality black and white prints while giving you the flexibility you need to print a variety of documents. These features are accessed through the printer drivers.
Table 3.2 Environment Windows IBM OS/2 Macintosh UNIX (Solaris 2.5, 2.5.1, 2.6, 7; IBM AIX 4.2.x, 4.3.x; HP-Ux 10.x, 11.x; SGI 6.2, 6.4; DEC 4.0; SCO UnixWare 7.0) Installing the Inside the cover of the printer CD case is a booklet with instructions on how to load your printer drivers.
Using the Printer Drivers Using the Driver’s Features User Guide At a minimum, your printer’s drivers enable you to control the following aspects of printing: • Select an input tray from which to draw paper or other print media. • Select an output bin to which the print job will be delivered.
Table 3.3 Driver Features Driver Windows 95/98 Windows 2000 Windows NT 4.0 PostScript Windows 95/98 Windows 2000 Windows NT 4.0 UNIX PS Sun Solaris 2.5, 2.5.1, 2.6 IBM AIX 4.2.x, 4.3.x HP-UX 10.x, 11.x SGI 6.2, 6.4 DEC 4.0 UnixWare 7.0 C = Custom Driver U = Uni Driver N = Not Supported...
Using the PCL Driver Using the PCL Driver User Guide Your printer’s PCL 5e and PCL 6 drivers are controlled by a dialog window that contains various tabs. Selecting a tab changes the dialog window to display controls related to the selected tab.
Paper/Output When you select this tab, you can select a job type, copies, paper, image orientation, duplex, document collation and output bin for your printer. Job Type There are three job types. Some job types require a password. • Normal Print Spools and prints the job with no user intervention needed.
Using the PCL Driver 3-10 User Guide • Proof Print Used with multiple copy jobs, prints first set, then holds the other copies until you enter the matching password on the Control Panel. It is only available when the optional hard drive is installed. To use this feature, specify the number of copies to be printed, then enter a 4-digit numeric password, where each digit can be any numeric value between 0 and 7.
Image Orientation Orientation refers to the direction of print on the page. The options are: • Portrait A Portrait page is taller than it is wide. This is the default setting. • Landscape A Landscape page is wider than it is tall. Duplex Requires installation of the optional Duplex Module.
Using the PCL Driver 3-12 User Guide Document Collation Allows job collation (for multiple-copy jobs only). The options are: • Uncollated (the default setting) For example, five uncollated copies of a three-page job will result in five copies of page 1, then five copies of page 2, and finally five copies of page 3;...
Document Options Output Allows you to set your printer's default paper output destination. The options are: • The Standard Bin, which holds up to 500 sheets. • The optional Face Up Bin, which holds up to 100 sheets. • The optional 500 Offset Bin, which holds up to 500 sheets of standard paper up to 14 inches in length.
Using the PCL Driver 3-14 User Guide • Booklet Printing The driver will print the document as two images per sheet, landscape orientation. However, it rearranges the page images so the sheet of paper can be folded to be read as a left-to-right book. The standard booklet format has the first page as the left-most page.
Margins Your printer can print with predefined margins, or can print all the way to the edge of the paper. The two options available are: • Yes If you choose this option, the printer defaults to HP compatible printable areas for each paper size, which is approximately one-sixth of an inch unprintable margins on all edges.
Using the PCL Driver Graphics Options 3-16 User Guide When you select this tab, you can set the various graphics options for the driver. Gray Scale Gray Scale refers to a type of pattern that is applied to printed images. By using combinations of black dots, these patterns produce a gray appearance on the printed page.
• Print Colored Text to Black This option determines how the driver will print any colored text in the document. If enabled, the driver renders all text into black, no matter what color it appears on the screen. Otherwise the driver renders colored text in different shades of gray (the default setting).
Using the PCL Driver 3-18 User Guide • Download as Graphics and Device Fonts This option is useful if you want to print graphic images over TrueType text. TrueType text is always sent to the printer last, so it will always appear on top of any graphics.
Graphics Your printer will print graphics as either raster images or as vector graphic images. All graphics can be printed as raster images. However some geometric shapes or patterns, and all TrueType fonts, print faster if they are printed as vector images. •...
Using the PCL Driver Watermarks 3-20 User Guide Print Quality The following options are available at 600 dpi resolution only and not simultaneously: • Draft Mode (Toner Saving) This feature reduces the amount of toner placed onto the paper. Using this feature will cause pages to be printed lighter.
Overlays A Page Overlay is a partial document that the driver can merge with your print job, producing a printed image that includes elements of both the overlay and your document. Overlays are most useful for creating such things as company letterhead. You can create the letterhead in your application as a page overlay, then download it and store it in the printer.
Using the PostScript Driver Using the PostScript Driver Paper/Output 3-22 User Guide When you select this tab, you can select a job type, copies, paper, image orientation, duplex, document collation and output bin for your printer. Job Type There are three job types. Some job types require a password.
• Proof Print Used with multiple copy jobs, prints first set, then holds the other copies until you enter the matching password on the Control Panel. It is only available when the optional hard drive is installed. To use this feature, specify the number of copies to be printed, then enter a 4-digit numeric password, where each digit can be any numeric value between 0 and 7.
Using the PostScript Driver 3-24 User Guide Image Orientation Orientation refers to the direction of print on the page. The options are: • Portrait A Portrait page is taller than it is wide. This is the default setting. • Landscape A Landscape page is wider than it is tall.
Document Collation Allows job collation (for multiple-copy jobs only). The options are: • Uncollated (the default setting) For example, five uncollated copies of a three-page job will result in five copies of page 1, then five copies of page 2, and finally five copies of page 3; that is: 1, 1, 1, 1, 1, 2, 2, 2, 2, 2, 3, 3, 3, 3, 3.
Using the PostScript Driver 3-26 User Guide Output Allows you to set your printer's default paper output destination. The options are: • The Standard Bin, which holds up to 500 sheets. • The optional Face Up Bin, which holds up to 100 sheets.
Document Options When you select this tab, you can select a page policy and set margins. Page Size Policies Page Size Policies are used to specify the recovery policy when the page size cannot be matched with any available media. The options are: •...
Using the PostScript Driver 3-28 User Guide • Nearest available size, no page adjust Selects the nearest paper size, but does not adjust the page to fit. • Next larger available size, no page adjust Selects the next larger available paper, but does not adjust the page to fit.
Page Layout There are two options: Multiple Page per Size (N-up Printing) and Booklet Printing. • Multiple Pages per Side (N-Up printing) By default, the printer will print one page image on the sheet of paper. You can select two, four, six, nine or sixteen page images per side of paper.
Using the PostScript Driver Watermarks Graphics Options 3-30 User Guide Use this feature when you want your output to contain background text, independent of that provided by the printing application, across the first page or every page of a document. The driver enables you to specify the text, its font, size, position on the page and rotation angle, when creating and saving a unique watermark for use on any document.
Image Modes There are two image modes. You can choose both at the same time. • Negative Image This option converts the black image areas in the original to white, the white image areas to black, and any dark gray image areas to light gray. Printing a negative image may be useful for documents that have a substantial amount of dark background and/or light text and images.
Using the PostScript Driver 3-32 User Guide Resolution The printer supports the following resolutions: • True 1200 dpi (dots per inch) • 600 dpi. Image Quality • Draft Mode (Toner Saving) This feature reduces the amount of toner placed onto the paper.
Fonts When you select this tab, you can control how PostScript interprets TrueType fonts. TrueType Fonts This feature offers the following options: • Use Substitution Table The Substitution Table helps you select a printer-resident PostScript font that is the closest match for the True Type font being generated by the application.
Using the PostScript Driver 3-34 User Guide Send As This feature contains three options: • Outlines (Type 1) A scalable, vector-based font that defines each character as a set of instructions that specify the shape and size of the character •...
Substitution Table • TrueType Font/Print Font Lists the PostScript fonts that are resident on the printer. When you select different fonts in the For TrueType Font list, the printer font that is the closest match will be highlighted in the Print Font field. You can change the default selections for the comparable printer fonts simply by selecting any font in the list on the screen below it.
Using the PostScript Driver PostScript 3-36 User Guide When you select this tab, you can set various PostScript output options. Format There are two different formats: • Faster PostScript (Standard) (the default setting) This setting allows you to send PostScript jobs using the standard PostScript commands.
Using the PostScript Driver Compress Bitmaps This control is available only if you have selected to Use Only Level 2 Features. It compresses the graphics in your documents before sending them to the printer. Although this saves memory, the job may take longer to print. The default for this option is On.
Using the Control Panel Using the Control Panel The display Online indicator light Form Feed indicator light Error indicator light Data indicator light Online key Password #0 Enter key Password #4 Menu Up key Password #1 Menu Down key Password #5 Item Up key Password #2 Item Down key...
The Display The Control Panel's display performs two functions. • It informs you of printer status conditions, such as when toner is low, when a paper tray is empty, when a job is in process, and so on. For example, after you turn on the printer and it is ready to print, the display will show: Ready...
Using the Control Panel The Indicator Lights Table 3.4 Indicator lights and their functions Light Online (Green) Lights when the printer is online. Flashes when the printer is transitioning from online to offline or to indicate that a print job is being processed. Form Feed (Green) Lights when the printer experiences a form feed timeout—that is, when a PCL job has formatted a partial page, the printer is waiting for more data in order to...
The Keys Table 3.5 Control Panel keys and their functions Online • If the Printer is online and not in the menu system, takes the printer offline. All pages currently in the paper path are printed and then printing pauses until the printer is brought online again.
Using the Control Panel Table 3.5 Control Panel keys and their functions (continued) Menu Down • If not in the menu system, enters the menu system and displays the last menu. • If in the menu system, causes the Control Panel to scroll through the menus in order top to bottom.
Using the Control Panel Menu Options Table 3.6 on the following pages lists the variables that can be controlled at the printer’s Control Panel, organized by menu in the order in which they appear when scrolling through the display . Since these variables are generally used in configuring the printer’s default settings—a System Administrator’s task—specific details of the menu items and their values are contained in the...
Using the Control Panel Table 3.6 Control Panel Menu Options Menu Job Menu Allows you to cancel the job currently processed by PCL or PostScript, or to force a form feed on a partially formatted job in PCL. Menu Items Cancel Job Form Feed Restart Printer...
Table 3.6 Control Panel Menu Options (continued) Menu Tray Menu Tray Sequence (continued) Custom Size Tray N Mode Config Fuser Plain Preprinted Letterhead Description Groups two or more trays together so the group appears as one logical tray, and defines the order in which the trays will be searched to satisfy the input request.
Using the Control Panel Table 3.6 Control Panel Menu Options (continued) Menu Tray Menu Prepunched (continued) Labels Bond Recycled Color Cardstock User type N 3-46 User Guide Description Sets the fuser temperature to be associated with the paper type Prepunched (appears only if Config Fuser is set to On). Sets the fuser temperature to be associated with the paper type Labels (appears only if Config Fuser is set to On).
Table 3.6 Control Panel Menu Options (continued) Menu PCL Menu Allows you to establish the default configuration for the printer when printing PCL emulation jobs. Menu Items Font Number Pitch Point Size Symbol Set Orientation Form Length Line Terminat. Description Description Sets the default font in PCL.
(functions only if Resolution is set to 600x600 and XIE is set to Off). Sets the default edge-to-edge printing in PCL. Sets the default Xerox Image Enhancement (resolution) mode. Sets the default resolution for PCL and PostScript jobs. Table 3.6 Page 5 of 14...
Table 3.6 Control Panel Menu Options (continued) Menu System Menu Output Timeout (continued) Output Offset Output Dest Print PS Errors Power Saver Defaults Allows you to set options for the parallel port connection. Parallel Menu Menu Items Port Enable Port Timeout Parallel PDL Binary PS Bidirectional...
Using the Control Panel Table 3.6 Control Panel Menu Options (continued) Menu Serial Menu Allows you to set options for the serial port connection (and appears only if the optional serial port is installed). Menu Items Port Enable Port Timeout Serial PDL Flow Control Baud Rate...
Table 3.6 Control Panel Menu Options (continued) Menu Ethernet Menu Allows you to set options for the Ethernet port connection (and appears only if the printer is network capable and the Token Ring interface is not installed). Menu Items LPR Enable LPR Banner LPR PDL LPR Binary PS...
Using the Control Panel Table 3.6 Control Panel Menu Options (continued) Menu Ethernet Menu ETalk Enable (continued) HTTP Enable IP Address Res. IP Address Sub Net Mask Default Gateway Port Timeout Speed 3-52 User Guide Description Enables or disables the Ethernet EtherTalk protocol. Enables or disables the Ethernet HTTP Server protocol.
Table 3.6 Control Panel Menu Options (continued) Menu Token Ring Menu Allows you to set options for the Token Ring port connection (and appears only if the printer is network capable and the optional Token Ring interface is installed). Menu Items LPR Enable LPR Banner LPR PDL...
Using the Control Panel Table 3.6 Control Panel Menu Options (continued) Menu Token Ring Menu TTalk Enable (continued) HTTP Enable IP Address Res. IP Address Sub Net Mask Default Gateway Port Timeout Source Routing Speed 3-54 User Guide Description Enables or disables the Token Ring TokenTalk protocol. Enables or disables the Token Ring HTTP Server protocol.
Table 3.6 Control Panel Menu Options (continued) Menu Novell Menu Allows you to modify Novell parameters (and appears only if the printer is network capable). Menu Items Novell Enable Novell PDL Novell Binary PS Novell Mode Frame Type Polling Interval PServer Name Primary Server NDS Tree...
Using the Control Panel Table 3.6 Control Panel Menu Options (continued) Menu Print Menu Allows you to generate printer reports. Menu Items Config Sheet PCL Demo PCL Font List PS Font List Menu Map Test Print Disk Directory Fault History Display Faults Hex Mode Restart Printer...
Table 3.6 Control Panel Menu Options (continued) Menu Reset Menu Allows you to access printer reset functions (and appears only when the printer is powered on while holding down the Online and Enter keys). Menu Items Factory Defaults Network Defaults Demo Mode Delete All Jobs Disk Initialize...
Using the Control Panel Printing a Password Job 3-58 User Guide To print a password print job sent to the printer and stored in the optional hard drive (such as a secure job or proof job), follow these steps: At the Control Panel, press Menu Up or Menu Down until you see: Menus Password Menu...
Deleting a To delete a password print job sent to the printer and stored in the optional hard drive, follow these steps: Password Job At the Control Panel, press Menu Up or Menu Down until you see: Menus Password Menu Press Enter and you will see: Enter password _xxx...
Generating a Printer Report 3-60 User Guide Your printer provides the following reports that can be printed: • Configuration Sheet • PCL Demo Page • PCL Font List • PostScript Font List • Menu Map • Test Print • Fault History •...
Offsetting Output The Offset Catch Tray (referred to as the Offset Bin in the printer driver), shown in Figure 3.2, is an optional output device available for your printer. Figure 3.2 Offset Catch Tray (front view) The Offset Catch Tray can be used in either of two ways, depending on how it is configured in the Control Panel’s menu system: •...
Duplex Printing Duplex Printing 3-62 User Guide With the optional duplex unit installed, you can print two-sided (duplex) jobs. Use only the size paper listed in Table 2.1 on page 2-4 for two-sided jobs. Do not use envelopes, postcards, transparencies, or label paper for duplex jobs. To print duplex, select it in your printer driver when you set printer properties (for all jobs) or when you print a document (for the specific job).
Figure 3.3 Duplex Orientation and Binding Settings Orientation: Portrait Duplex: Long Edge Bind Orientation: Landscape Duplex: Long Edge Bind Duplex Printing Orientation: Portrait Duplex: Short Edge Bind Orientation: Landscape Duplex: Short Edge Bind Chapter 3: Printing 3-63...
Regular Printer Maintenance Regular Printer Maintenance Cleaning the Printer User Guide Your printer is designed to need very little ongoing maintenance other than the replacement of maintenance items as they reach their end of use. It is recommended that maintenance items be replaced when the end of use warnings appear on the Control Panel to avoid untimely image quality problems.
Replacing the Laser Print Cartridge Drum shutter Replacing the Laser Print Cartridge When the laser print cartridge runs low on toner, the printer’s Control Panel display will read should replace the laser print cartridge soon after this message appears to avoid loss of print quality. This is a simple procedure, described on the following pages.
Replacing the Laser Print Cartridge User Guide To replace the laser print cartridge, follow these steps: If the envelope feeder is installed, power off the printer and remove the envelope feeder. Remove any paper from the output bin and multi bypass feeder, and close the multi bypass feeder.
Replacing the Laser Print Cartridge Place the cartridge on a flat surface, hold it firmly with one hand and with the other hand grasp the end tab of the sealing tape and pull the tape straight out horizontally. If pulled at an angle, the tape may break. After pulling out the tape, do not shake the cartridge or subject it to shocks.
Replacing Maintenance Kit Items Replacing Maintenance Kit Items User Guide The Maintenance Kit contains internal printer components which require replacement from time to time. As these are more complex tasks that are not routinely performed, the procedures are provided in the System Administrator Guide on your Product CD.
Troubleshooting Before You Begin Troubleshooting ... 5-2 Error Messages ... 5-4 Paper Jams ... 5-5 What Causes a Paper Jam? ... 5-5 Paper Jam Messages ... 5-5 Solving Printing Problems ... 5-25 Solving Print Quality Problems ... 5-29 Additional Sources of Troubleshooting Assistance ... 5-37 Chapter 5: Troubleshooting...
Before You Begin Troubleshooting Before You Begin Troubleshooting User Guide If it becomes necessary for you to take corrective actions, note the following safety tips and then begin your troubleshooting by checking for possible hardware, software, and printer maintenance issues. Do not use tools or sharp objects to clear paper jams since this may damage the printer.
Before You Begin Troubleshooting Hardware • Is the printer plugged in? • Is the printer switched on? Software • Is the correct printer driver installed and selected for your printer configuration? Printer Maintenance An improperly seated tray or an open cover will prevent printing.
Error Messages Error Messages User Guide Your printer displays messages on the Control Panel when operator intervention is required. There are two types of message that require action: • Printer fault messages are those that relate to printer shutdown, such as a paper jam. Action must be taken to resolve the fault.
Paper Jams Paper Jams Your printer has been designed to provide reliable, trouble-free operation. However, you may experience an occasional paper jam. When the printer detects a misfeed or a paper jam, it stops printing and displays a Control Panel message. After you clear the paper jam, the printer will resume operation to complete the print job.
Paper Jams Table 5.1 Paper jam messages Message A paper jam has occurred while feeding from the envelope feeder. Env. Feeder Jam- Remove All Envel ACTION: Refer to “Jam Scenario 1” (page 5-7). A paper jam has occurred at the exit path to the output bin. Exit Jam- Open Rear Cover ACTION: Refer to “Jam Scenario 2”...
Jam Scenario 1 Control Panel Message Env. Feeder Jam- Remove All Envel Remove EnvFeeder Open Front Cover A paper jam has occurred while feeding from the envelope feeder. Corrective Action Remove all envelopes from the envelope feeder. Lift slightly on the envelope feeder and pull it out from the printer.
Paper Jams Control Panel Message Remove Jam Envel User Guide Corrective Action Slowly pull out the laser print cartridge. To prevent toner stains, place the cartridge on a surface covered with old scrap paper. Check the area where the laser print cartridge was located and remove any jammed paper (envelopes).
Control Panel Message Corrective Action Slowly close the front cover. Press the center part of the top cover until it latches into place. Check the Control Panel display. If the jam has been cleared and all covers are closed, the display will show Ready.
Paper Jams Jam Scenario 2 Control Panel Message Exit Jam- Open Rear Cover Clear Paper Path 5-10 User Guide A paper jam has occurred at the exit path to the output bin. Corrective Action Go behind the printer, squeeze the latch on the top left of the rear cover and pull the cover open.
Jam Scenario 3 Control Panel Message MBF Jam- Remove All Paper Open Front Cover Remove Jam Sheet A paper jam has occurred while feeding from the multi bypass feeder. Corrective Action Remove all paper from the multi bypass feeder. Check the back of the multi bypass feeder (inside the printer) and remove any jammed paper.
Paper Jams Control Panel Message 5-12 User Guide Corrective Action Slowly pull out the laser print cartridge. To prevent toner stains, place the cartridge on a surface covered with old scrap paper or the like. Check the area where the laser print cartridge was located and remove any jammed paper.
Control Panel Message Corrective Action Open the multi bypass feeder by pulling the latch at the top center. Reload the multi bypass feeder. Check the Control Panel display. If the jam has been cleared and all covers are closed, the display will show Ready.
Paper Jams Jam Scenario 4 Control Panel Message Offset Jam- Open Rear Cover Open Offset Door Clear Paper Path 5-14 User Guide A paper jam has occurred at the Offset Catch Tray. Corrective Action Go behind the printer, squeeze the latch on the top left of the rear cover and pull the cover open.
Control Panel Message Corrective Action Make sure the spring-loaded rear cover of the Offset Catch Tray is securely closed. Close the printer’s rear cover. Check the Control Panel display. If the jam has been cleared and all covers are closed, the display will show Ready.
Paper Jams Jam Scenario 5 Control Panel Message Paper Jam- Open Front Cover Remove PrintCart Clear Paper Path 5-16 User Guide A paper jam has occurred inside the front cover. Corrective Action Remove the envelope feeder, if installed, then open the front cover all the way until it stops.
Control Panel Message Corrective Action Holding the laser print cartridge as shown, lower it into the printer’s guide channels. Be sure to push the cartridge all the way into the printer. Slowly close the front cover. Press the center part of the top cover until it latches into place.
Paper Jams Jam Scenario 6 Control Panel Message Paper Jam- Open Rear Cover Remove DuplxUnit Clear Paper Path 5-18 User Guide A paper jam has occurred at the duplex module. Corrective Action Go behind the printer, squeeze the latch on the top left of the rear cover and pull the cover open.
Control Panel Message Corrective Action Open the duplex module by moving the tabs on the outside of the duplex module outwards, and lifting up the cover. Remove any jammed paper, then close the cover. Insert the duplex unit into the left and right channels inside the printer.
Paper Jams Control Panel Message 5-20 User Guide Corrective Action Slide the unit in until the green levers snap into place. Close the printer’s rear cover. Check the Control Panel display. If the jam has been cleared and all covers are closed, the display will show Ready.
Jam Scenario 7 Control Panel Message Paper Size Jam- Open Rear Cover Clear Paper Path The size of the paper fed was not the size expected by the printer, causing a jam inside the rear cover Corrective Action Go behind the printer, squeeze the latch on the top left of the rear cover and pull the cover open.
Paper Jams Jam Scenario 8 Control Panel Message Tray 1 Jam- Open Tray 1 Tray 2 Jam- Open Tray 2 Tray 3 Jam- Open Tray 3 5-22 User Guide A paper jam has occurred while feeding from a paper tray. Note: While the illustrations below show Tray 1, you can use this procedure for clearing Tray 2 and Tray 3 jams as well.
Control Panel Message Open Front Cover Remove Jam Sheet Corrective Action Open the front cover all the way until it stops. Slowly pull out the laser print cartridge. To prevent toner stains, place the cartridge on a surface covered with old scrap paper or the like.
Paper Jams Control Panel Message 5-24 User Guide Corrective Action Holding the laser print cartridge as shown, lower it into the printer’s guide channels. Be sure to push the cartridge all the way into the printer. Slowly close the front cover. Press the center part of the top cover until it latches into place.
Solving Printing Problems Table 5.2 Printer Operation Problems Problem Action The printer will not print • Check with your network administrator to see that the printer is powered on, at all, or a file sent from connected to the network and that the network is operational. the client/server will not •...
Solving Printing Problems Table 5.2 Printer Operation Problems (continued) Problem Action A printed page does not • Make certain that the software application you are using to create your print look like it should. job is configured properly. Refer to your software documentation. •...
Table 5.2 Printer Operation Problems (continued) Problem Action PostScript commands • Make certain that the software application you are using to create your job is are printed instead of configured properly. Refer to your software documentation. the PostScript job. • The job sent to the printer might have included an incorrect header, and therefore, not have indicated that a PostScript job was being sent.
Solving Printing Problems Table 5.2 Printer Operation Problems (continued) Problem Action A PostScript or PCL job • Check that you are using the correct PostScript or PCL printer driver. fails to print. • For a PostScript job, set the Print Errors item in the PostScript Menu to and resend the job.
Solving Print Quality Problems Table 5.3 Print Quality Problems Problem Possible Cause(s) Light/faint prints Toner Saver mode. Overall image is lighter Toner level low/empty. than normal. Damp paper stock. If you have any problems with your printer’s printed output, refer to Table 5.3 for suggested remedies. The cases listed in Table 5.3 are probable cases only, and may not represent all of the possible cases which may occur under actual operating conditions.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Blank Prints If just installed, the laser print cartridge sealing tape may still be Entire printed page is in place. blank with no visible print. Multiple sheets are being fed from the paper tray at the same time.
Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Spot deletions Damp paper stock. Areas of the print are Defective laser print cartridge, or extremely light or the laser print cartridge is at its missing. end of life. Vertical line deletions Laser print cartridge not installed correctly Localized print deletions...
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Horizontal line Defective paper stock, creases, deletions folds, etc. Localized print deletions Defective laser print cartridge. appearing as bands running across the page perpendicular to the direction of paper movement.
Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Repetitive horizontal Contaminated paper path. dark streaks Black lines running Defective laser print cartridge, or across the page the laser print cartridge is at its perpendicular to the end of life. direction of paper movement.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Unfused or partially Damp paper stock. fused image Heavy or unusual paper stock. The printed image is not fully fused to the paper Defective Fuser. and easily rubs off. Improper paper/media type set on control panel.
Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Blurred prints Poor paper condition. Image is blurred at the Paper is damp. edges Defective laser print cartridge. Poor paper condition. Random deletions Random light areas and Paper is damp. deletions. Solving Print Quality Problems Corrective Action(s) Inspect/replace the paper stock.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Grainy Graphics Compression problem. The printer tried to print a complex A graphic image is graphic image with inadequate coarse or grainy (like a memory. brick or checkerboard pattern) rather than a smooth halftone.
Additional Sources of Troubleshooting Assistance Additional Sources of Troubleshooting Assistance If you encounter an error message, problem, or print defect that you are unable to correct by using your User Guide, you may need to contact your System Administrator or refer to the System Administrator Guide on the printer CD.
Physical Specifications Physical Specifications User Guide Dimensions • 16.5" (w) x 17.1" (d) x 16.1" (h) • 442 mm (w) x 439 mm (d) x 413 (h) Weight (without laser print cartridge and controller) • 57.3 lbs. (26 kg)
Electrical Specifications Electrical Specifications User Guide Power Requirements • 110/120 VAC, 50/60 Hz • 220/240 VAC, 50/60 Hz Power Consumption • 110/120 VAC: 800W (max.) during warmup and printing; 102W Standby; 30W (max.) when in power saver mode • 220/240 VAC: 800W (max.) during warmup and printing;...
Controller Specifications Controller Specifications User Guide Motorola PowerPC RISC processor with ASIC co-processor Memory • 32 MB DRAM / 8 MB FLASH ROM Standard • Upgradable to a maximum of 192 MB Page Description Languages (PDL) • PCL 5e and PCL 6 emulations •...
FCC Notices…USA FCC Notices…USA Radio Frequency User Guide This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manuals, may cause interference with radio communications. The equipment, in its base configurations, has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules, which are designed to provide reasonable protection against such...
FCC Notices…USA The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
Certifications…Canadian Certifications…Canadian 60 HZ, 115V User Guide The equipment is listed by the Underwriters Laboratories, UL 1950, certified by Canadian Standards Association, CSA22.2, No. 950...
When applicable: Council Directive 99/5/EC, on the harmonisation of the laws of the Member States related to radio and telecommunications terminal equipment. A full declaration, defining the relevant Directives and referenced standards can be obtained from your Xerox Ltd representative. Appendix B: Notices and Certifications...
Safety Extra Low Voltage Safety Approval Safety Extra Low Voltage Safety Approval The printer’s printing system is in compliance with various governmental agencies and national safety regulations. All system ports meet the requirements for Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks.
Safety Extra Low Voltage Safety Approval User Guide...
Optional Equipment Optional Equipment User Guide The optional equipment described in this User guide allow you to add special features to your printer or upgrade your printer system to meet your particular needs. Table C.1 on page C-3 provides a brief description of each enhancement available.
Table C.1 Optional Equipment Optional Kits Hard disk drive 550 sheet feeder Envelope Feeder Offset Catch Tray Duplex Module Ethernet 10Base2 Card (network-capable printer only) Token Ring Card (network-capable printer only) Serial Card Face up bin To order any of the equipment listed below, see the separate Supplies/Options Guide or contact your dealer.
Optional Equipment Table C.1 Optional Equipment (continued) Optional Kits Memory Flash Memory User Guide Increases the font capability and enhances the speed of data transfer and complex page processing. Memory kits are available in three configurations, packaged in single units each: - 64 MB - 32 MB - 16 MB...
Index A4 size paper Dimensions • Supported trays/ bins • A5 size paper Dimensions • Supported trays/ bins • A6 size paper Dimensions • Supported trays/ bins • B5-ISO size paper Dimensions • Supported trays/ bins • B5-JIS size paper Dimensions •...