Xerox Phaser 5500 User Manual
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Xerox Phaser 5500 User Manual

Xerox Phaser 5500 User Manual

Xerox phaser laser printer 5500 user guide
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Phaser
5500
®
l a s e r p r i n t e r

User Guide

Guide d'utilisation
Guida dell'utente
Benutzerhandbuch
Guía del usuario
Guia do Usuário
Gebruikershandleiding
Anv ä ndarhandbok
®
www.xerox.com/office/5500support

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Summary of Contents for Xerox Phaser 5500

  • Page 1: User Guide

    Phaser 5500 ® l a s e r p r i n t e r User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Anv ä ndarhandbok ® www.xerox.com/office/5500support...
  • Page 2 Copyright © 2004 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

  • Page 3: Table Of Contents

    Changing Printer Language ......... . . 1-20 Phaser® 5500 Laser Printer...
  • Page 4 Printing Postcards ........... 2-52 Phaser® 5500 Laser Printer...
  • Page 5 Windows 2000, Windows XP, Windows Server 2003 Troubleshooting (TCP/IP) . 3-17 infoSMART Knowledge Base Documents (English only) ....3-19 Phaser® 5500 Laser Printer Contents...
  • Page 6 PrintingScout............4-2 Phaser® 5500 Laser Printer...
  • Page 7 Web Links ............4-73 Phaser® 5500 Laser Printer...
  • Page 8 User Safety Warranty Printer Specifications Regulatory Information Material Safety Data Sheet Product Recycling and Disposal Original SSLeay License Index Phaser® 5500 Laser Printer Contents...

  • Page 9: Features

    "Printer Drivers" on page 1-9 ■ ■ "Managing Your Printer" on page 1-11 ■ "Printer Settings" on page 1-13 ■ "Fonts" on page 1-21 ■ "Registering Your Printer" on page 1-24 Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer...

  • Page 10: Printer Tour

    "Printer Options and Upgrades" on page 1-5 ■ "Resources" on page 1-5 Printer Features The Phaser 5500 Laser Printer embodies many features to meet your print needs: Great performance and superior print quality ■ 50 pages per minute (ppm) (Letter and A4) True 1200 dpi at full rated speed ■...

  • Page 11: Available Configurations

    Available Configurations The Phaser 5500 Laser Printer is available in five configurations. Features 5500B Maximum Print Speed (Pages Per Minute) Standard Memory (MB) PostScript and PCL Standard Fonts 1000-Sheet Feeder Optional 2000-Sheet Feeder Optional* 3500-Sheet Stacker Optional 3500-Sheet Finisher Optional...

  • Page 12: Front View

    Front View Rear View Internal Components Phaser® 5500 Laser Printer Standard Output Tray Front Door Two 500-Sheet Feeders (Trays 2 and 3) Optional Duplex Unit Tray 1 (MPT) Optional 2000-Sheet Feeder (Tray 6) Optional 1000-Sheet Feeder (Trays 4 and 5)

  • Page 13: Printer Options And Upgrades

    Printer Options and Upgrades Printer options and an upgrade are available for the Phaser 5500 Laser Printer. Options ■ 128 MB and 256 MB memory cards for two RAM slots ■ 1000-Sheet Feeder ■ 2000-Sheet Feeder ■ 3500-Sheet Stacker ■...

  • Page 14: Front Panel Description

    ■ Enables you to change printer and network settings. Go to Reference/Features/Printer Settings about front panel settings. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer Ready to on the User Documentation CD-ROM for details Print, printer...

  • Page 15: Front Panel Layout

    When there is a problem with the printer, the front panel displays (1) an error or warning message. Press the i button (2) for more information about the error or warning message and ways to solve the problem. Phaser® 5500 Laser Printer Status Indicator LED: Blinking green = Printer is busy or in Power...

  • Page 16: Print Icon

    1. At the printer’s front panel, select Information, then press the OK button. 2. Select Sample Pages, then press the OK button. 3. Select the desired sample page, then press the OK button to print. Phaser® 5500 Laser Printer Front Panel...

  • Page 17: Printer Drivers

    Xerox makes driver installation easy with its Walk-Up Technology. For more information about printer drivers, see the video at www.xerox.com/office/drivers. Available Printer Drivers Xerox provides drivers for a variety of page description languages and operating systems. The following drivers are available: Driver...

  • Page 18: Printer Driver Features

    Printer Driver Features The following table displays the Xerox driver features that are available with specific operating systems. Windows Feature 98, Me Separation Pages Cover Pages Pages per Sheet (N-Up) Booklet 2-Sided Printing Edge-to-Edge Printing Image Smoothing Scaling Mirror Images...

  • Page 19: Managing Your Printer

    3. For detailed information about CentreWare IS software, click HELP on the upper right of the CentreWare IS screen. For more information about “CentreWare IS” go to Printer Management Software on the User Documentation CD-ROM. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer Reference/Connections & Networks/ 1-11...

  • Page 20: Phasersmart

    PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support. Launching PhaserSMART from CentreWare IS To access PhaserSMART Technical Support through CentreWare IS: 1.

  • Page 21: Printer Settings

    Power Saver mode. 5. Press the OK button. Selecting Output Options The Phaser 5500 printer has one standard output tray and two optional ones: ■ Standard Output Tray: Sends prints to the Standard Output Tray on top of the printer.

  • Page 22: Preventing Access To Front Panel Settings

    To prevent access to front panel settings, you can lock the front panel settings from CentreWare IS. A lock icon appears next to items in the front panel that cannot be accessed by users. Phaser® 5500 Laser Printer Printer Setup, select...

  • Page 23: Accessing The Startup Page

    4. Select the General folder on the left sidebar. 5. Select Printer Defaults. 6. Select Off or On from the Printer Startup Page drop-down list to change the setting. 7. Click Save Changes at the bottom of the page. Phaser® 5500 Laser Printer Printer Settings 1-15 or Off).

  • Page 24: Accessing Load Paper Timeout

    If you select a value of None, the printer does not wait for paper to be inserted and immediately picks paper from the default tray. 7. Click Save Changes at the bottom of the screen. Phaser® 5500 Laser Printer Printer Settings minutes,...

  • Page 25: Selecting Tray Settings

    Tray 1 (MPT) and Trays 2 and 3, 500-sheet feeders, are standard with the Phaser 5500 printer. Additional paper feeders can be purchased: 1000-Sheet Feeder (Trays 4 and 5) ■...
  • Page 26 Using the Front Panel To select a default tray: Select Printer Setup, then press the OK button. Select Paper Handling Setup, then press the OK button. Phaser® 5500 Laser Printer Printer Setup, then press the OK button. 1-18 Printer Settings...

  • Page 27: Adjusting Front Panel Brightness

    4. Press the Down Arrow or Up Arrow button to increase or decrease the front panel contrast value. The contrast values range from 5. Press the OK button to save your change. Phaser® 5500 Laser Printer Printer Setup, then press the OK button.

  • Page 28: Changing Printer Language

    Setup, then press the OK button. 2. Select Front Panel Language, then press the OK button. 3. Select 4. Select the desired language, then press the OK button. Phaser® 5500 Laser Printer Printer Setup, then press the OK button. 1-20 Printer Settings...

  • Page 29: Fonts

    2. Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). 3. Select Properties. 4. Select the Web Server folder on the left sidebar. 5. Select Font Files. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer 1-21...

  • Page 30: Printing A List Of Resident Fonts

    To print either a PostScript or PCL font list from your printer driver: Select Start, select Settings, then select Printers. Right-click the 5500 printer, then select Properties. Select the Troubleshooting tab. Click the drop-down arrow in the Printer Information field to view the list of options.

  • Page 31: Downloading Fonts

    Downloading fonts to a printer can improve printing performance and reduce network traffic. You can list, print, delete, and download PostScript and PCL fonts using the Font Management Utility. Phaser® 5500 Laser Printer 1-23 Fonts...

  • Page 32: Registering Your Printer

    Color Connection has everything you need to help you look great in print. Registering your printer also provides you with updates and news about your printer. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer 1-24...

  • Page 33: Printing

    "Labels" on page 2-54 ■ "Specialty Paper" on page 2-56 ■ "Custom Size Paper" on page 2-63 ■ "Advanced Options" on page 2-67 ■ "Supplies and Recycling" on page 2-79 Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer...

  • Page 34: Supported Papers

    Caution Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.

  • Page 35: Tray Setup

    ■ Push the tray completely to the back of printer. ■ Set the paper size and type if prompted by the front panel. For online support, go to www.xerox.com/office/5500support. Tray 1 (MPT) Long-Edge Feed (Recommended) Phaser® 5500 Laser Printer 5500-100...
  • Page 36 Supported Papers 5500-102 5500-106 Trays 2-5 Long-Edge Feed Trays 2-5 Short-Edge Feed (Recommended) 5500-103 5500-204 Tray 6 Long-Edge Feed Envelope Tray Phaser® 5500 Laser Printer...

  • Page 37: Supported Paper And Media

    Envelopes #10 Commercial (4.12 x 9.5 in.) Monarch (3.87 x 7.5 in.) DL (110 x 220 mm) C5 (162 x 229 mm) C4 (229 x 324 mm) Phaser® 5500 Laser Printer Supported Papers Input ■ ● ● ● ▲ ▲ ▲ ▲ 2, 3, 4 ■...
  • Page 38 98–162 mm (3.87–6.38 in.) Paper Weight 60–105 g/m (16–28 lb. Bond) 105–163 g/m (28–43 lb. Bond) 163–176 g/m (43–47 lb. Bond) 176–215 g/m (47–57 lb. Bond) Phaser® 5500 Laser Printer Supported Papers Input ■ ▲ ■ ▲ ▲ ■ ▲...

  • Page 39: Available Supplies

    Xerox Recycled Paper Xerox Multipurpose Recycled - 30% PCW Xerox Recycled Paper - 100% PCW Xerox Pre-Punched Paper Xerox Business Multipurpose 4200 - 3 Hole Xerox Premium Multipurpose 4024 - 3 Hole Xerox Business Paper - 4 Hole Xerox Labels...
  • Page 40 Xerox Printing Media (Continued) Item Xerox Postcards Xerox Phaser Postcards Xerox Phaser Postcards Xerox Trifold Brochures Xerox Phaser Trifold Brochures Xerox Phaser Trifold Brochures Phaser® 5500 Laser Printer Supported Papers Size Description Part Number Letter 8.5 x 11 in. 4 per sheet/ 103R01016...

  • Page 41: Basic Printing

    If you fail to do this, print-quality problems or jams can occur, and the fuser can be damaged. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer Reference/Printing/Envelopes on the User Documentation Reference/Printing/Labels...
  • Page 42 Videos are available with instructions for using Tray 1 (MPT). Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/5500support. Lower Tray 1 (MPT). Adjust the paper guides to the size of the paper. Phaser® 5500 Laser Printer 5500-262...
  • Page 43 Place the side to be printed facedown. ■ Place pre-punched paper with the holes entering the printer last. Place the letterhead (or top of the page) toward the front of the printer. ■ Phaser® 5500 Laser Printer 5500-251 5500-100 5500-126 2-11...
  • Page 44 Select the paper size or type, then press the OK button to save your selection. In the printer driver, select either the paper type or Tray 1 (MPT) as the paper source. Note For information on custom size printing, go to User Documentation CD-ROM Phaser® 5500 Laser Printer 5500-101 5500-138 Reference/Printing/Custom Sizes 2-12...

  • Page 45: Loading Paper In Trays 2-5 For Single-Sided Printing

    If you fail to do this, print- quality problems can occur and the fuser can be damaged. Pull out the tray. If loading paper with a different width or length, adjust the width and length guides. Phaser® 5500 Laser Printer 5500-156 5500-136 2-13 Basic Printing...
  • Page 46 Fan the paper to release sheets that may stick together. Insert paper into the tray either long-edge feed or short-edge feed. Phaser® 5500 Laser Printer 5500-251 5500-129 2-14 Basic Printing...
  • Page 47 Place the side to be printed faceup. ■ Place pre-punched paper with the holes toward the front of the tray. ■ Place letterhead (or top of the page) toward the left side of the tray. Phaser® 5500 Laser Printer 5500-130 5500-254 2-15 Basic Printing...
  • Page 48 In the printer driver, select either the paper type or the tray you loaded as the paper source. Note For information on custom size printing, go to the User Documentation CD-ROM. Phaser® 5500 Laser Printer 5500-132 5500-032 Reference/Printing/Custom Sizes 2-16...

  • Page 49: Loading Paper In Tray 6 For Single-Sided Printing

    Use Tray 6 as a high capacity feeder for Letter, A4, Executive, and B5 JIS paper. Paper can only be loaded long-edge feed in Tray 6. Pull out the tray. If loading paper with a different width or length, adjust the width and length guides. 8.5" Phaser® 5500 Laser Printer 5500-112 5500-241 5500-240 2-17...
  • Page 50 Select Change, then press the OK button. Select the paper size or type, then press the OK button to save your selection. In the printer driver, select either the paper type or Tray 6 as the paper source. Phaser® 5500 Laser Printer 5500-251 5500-255...

  • Page 51: Loading Paper In Tray 1 (Mpt) For 2-Sided Printing

    If you fail to do this, print-quality problems or jams can occur, and the fuser can be damaged. Lower Tray 1 (MPT). Adjust the paper guides to the size of the paper. Phaser® 5500 Laser Printer 5500-262 5500-125 2-19 Basic Printing 5500-123...
  • Page 52 B4 JIS, and B5 JIS (rotated) sizes of paper. ■ Place the side to be printed first (page 1) faceup. Place pre-punched paper with the holes toward the front of the printer. ■ Phaser® 5500 Laser Printer 5500-251 5500-100 5500-139 2-20...

  • Page 53: Loading Paper In Trays 2-5 For 2-Sided Printing

    If you fail to do this, print- quality problems can occur and the fuser can be damaged. Phaser® 5500 Laser Printer 5500-140 2-21 Basic Printing 5500-123...
  • Page 54 Pull out the tray. If loading paper with a different width or length, adjust the width and length guides. Fan the paper to release sheets that may stick together. Phaser® 5500 Laser Printer 5500-156 5500-136 5500-251 2-22 Basic Printing...
  • Page 55 B5 JIS (rotated), US Folio, Statement and some custom sizes of paper. ■ Place the side to be printed first (page 1) facedown. ■ Place pre-punched paper with the holes toward the front of the tray. Phaser® 5500 Laser Printer 5500-129 5500-134 2-23 Basic Printing...
  • Page 56 Adjust the paper guides according to the paper size and feed direction (long-edge feed or short-edge feed). Labels inside the paper tray provide additional information for loading paper according to size and feed direction. Push the tray completely into the printer. Phaser® 5500 Laser Printer 5500-135 5500-132 5500-032...

  • Page 57: Loading Paper In Tray 6 For 2-Sided Printing

    Use Tray 6 as a high capacity feeder for 2-sided printing of Letter, A4, Executive, and B5 JIS paper. Paper can only be loaded long-edge feed in Tray 6. Pull out the tray. Phaser® 5500 Laser Printer Reference/Printing/Custom Sizes 5500-112...
  • Page 58 If loading paper with a different width or length, adjust the width and length guides. 8.5" Fan the paper to release sheets that may stick together. Phaser® 5500 Laser Printer 5500-241 5500-240 5500-251 2-26 Basic Printing...
  • Page 59 Select Change, then press the OK button. Select the paper size or type, then press the OK button to save your selection. In the printer driver, select either the paper type or Tray 6 as the paper source. Phaser® 5500 Laser Printer 5500-255 5500-115...

  • Page 60: Using The Stapler

    Using the Stapler Stapling Options Several stapling options are available in the Phaser 5500 printer driver: ■ None: This is the default option. When selected, prints are not stapled. ■ Front: Inserts one staple in each set of copies. (See the following table.) ■...
  • Page 61 Dual * Portrait Landscape * Paper size must be Letter and A4 (SEF or LEF), B4 JIS, A3, Legal, U.S. Folio and Tabloid (SEF), Executive and B5 JIS (LEF). Phaser® 5500 Laser Printer Paper Feed Direction Long-Edge Feed Short-Edge Feed 2-29...
  • Page 62 Adding Staples Open Door G. Note See the instructions on the inside of Door G. Slide the stapler toward you, then to the right. Phaser® 5500 Laser Printer 5500-186 5500-243 2-30 Basic Printing...
  • Page 63 Remove the staple unit by lifting it up and out. If present, remove the depleted staple cartridge. Inset a new staple cartridge. Insert the staple unit in the finisher. Phaser® 5500 Laser Printer 5500-244 5500-245 2-31 Basic Printing...

  • Page 64: Using The Hole Puncher

    Setup, and then press the OK button. Select Punch, and then press the OK button to toggle it on or off. If you have a 2-hole and 4-hole punch, then set Punch Holes to 2 or 4. Phaser® 5500 Laser Printer 5500-018 Printer Setup, and then press the OK button.
  • Page 65 Printer Driver (Windows) Select Start, select Settings, and then select Printers. Right-click the 5500 printer, and then select Printing Preferences. Select the Output Options tab. Select the Hole Punching drop-down menu. Select the desired option. CentreWare IS Launch your web browser.
  • Page 66 Emptying the Punch Waste Box Open Door G. Remove the Punch Waste Box and empty the contents. Place the Punch Waste Box back into the finisher. Close Door G. Phaser® 5500 Laser Printer 5500-097 5500-099 2-34 Basic Printing...

  • Page 67: Factors Affecting Printer Performance

    File size and type of graphics ■ ■ Computer speed Note Additional printer memory (RAM) may improve overall printer functions, but will not increase the pages per minute (ppm) ability of the printer. Phaser® 5500 Laser Printer 2-35 Basic Printing...

  • Page 68: Adjusting Printing Options

    With the desired document or graphic open in your application, access the Print dialog box. Select the Phaser 5500 printer for use and click the Properties button to open the printer driver. Make selections from the driver tabs. See the following tables for specific printing options.
  • Page 69 Advanced dialog box Paper/Quality tab Output Options tab Windows NT Page Setup tab Advanced tab Paper/Quality tab Output Options tab Phaser® 5500 Laser Printer Adjusting Printing Options Printing Options Orientation ■ Print on Both Sides (Duplex) ■ Pages Per Sheet ■...
  • Page 70 Windows Server 2003 Paper/Quality tab Output Options tab Windows NT Page Setup tab Paper/Quality tab Output Options tab Phaser® 5500 Laser Printer Adjusting Printing Options Printing Options Paper type, size, and tray selection ■ Page Layout ■ Print Quality ■...
  • Page 71 To print jobs using specific printer settings, click the applicable saved preset in the Presets list. Click Print to print the job. Phaser® 5500 Laser Printer Adjusting Printing Options Printing Options Paper type, size, and tray selection ■...
  • Page 72 Layout Output Options Paper Handling Cover Page Finishing Options Printer Features Image Quality Job Type Advanced Options 1 Advanced Options 2 Phaser® 5500 Laser Printer Adjusting Printing Options Printing Options Copies ■ Pages ■ Pages Per Sheet ■ Layout Direction ■...
  • Page 73 Driver Drop-Down Title Mac OS 9.x General Cover Page Layout Print Quality Job Type Finishing Options Advanced Options 1 Advanced Options 2 Phaser® 5500 Laser Printer Adjusting Printing Options Printing Options Copies ■ Pages ■ Paper Source ■ Print Cover Page ■...

  • Page 74: Selecting Print-Quality Modes

    Mac OS X (version 10.1 and higher) driver: In the Print dialog box, select Image Quality from the drop-down list, then select a print quality mode from the Print Quality drop-down list. Phaser® 5500 Laser Printer Adjusting Printing Options Print-Quality Mode...

  • Page 75: 2-Sided Printing

    Manual duplexing is supported. For more information on supported paper, go to ■ Reference/Printing/Supported Papers Note You can find additional information on 2-sided printing at 5500infosmart. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer (16–43 lb. Bond). on the User Documentation CD-ROM. www.xerox.com/office/ 2-43...

  • Page 76: Binding Preferences

    Mac OS 9 Select File, then select Print. Select Layout. Select Print on Both Sides. Click the Binding icon that matches the edge to bind. Phaser® 5500 Laser Printer 2-Sided Printing Landscape Landscape Bind on Side Edge Bind on Top Edge...
  • Page 77 Setting the Printer Driver for 2-Sided Printing (Continued) Operating System Steps Mac OS X (version Select File, then select Print. 10.1 and higher) Select Duplex. Select Print on Both Sides. Click the Binding icon that matches the edge to bind. Phaser® 5500 Laser Printer 2-Sided Printing 2-45...

  • Page 78: Transparencies

    ■ Change the paper type at the front panel for all trays. ■ Use Xerox Transparencies; print quality may vary with other transparencies. For more information on paper types, weights, and sizes, go to Papers on the User Documentation CD-ROM.

  • Page 79: Printing Transparencies From Trays 2-5

    In the printer driver, select either Transparency as the paper type or the tray you loaded as the paper source. Printing Transparencies from Trays 2-5 Fan the transparencies to release sheets that may stick together. Phaser® 5500 Laser Printer 5500-142 Tray 6 Long-Edge Feed 5500-170...
  • Page 80 Select the paper size, then press the OK button to save your selection. In the printer driver, select either Transparency as the paper type or the tray you loaded as the paper source. Phaser® 5500 Laser Printer 5500-143 2-48 Transparencies...

  • Page 81: Envelopes

    Caution Never use envelopes with windows or metal clasps; they can damage the printer. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer on the User...

  • Page 82: Printing Envelopes From Tray 1 (Mpt)

    Select the paper size, then press the OK button to save your selection. In the printer driver, select Envelope as the paper type or Tray 1 (MPT) as the paper source. Phaser® 5500 Laser Printer 5500-144 Long-Edge Feed – All Other Sizes...

  • Page 83: Printing Envelopes From The Optional Envelope Tray

    Select Envelope, then press the OK button. Select the paper size, then press the OK button to save your selection. In the printer driver, select Envelope as the paper type or Tray 2 as the paper source. Phaser® 5500 Laser Printer www.xerox.com/office/ 5500-203...

  • Page 84: Postcards

    Insert Large US and A6 postcards long-edge feed and facedown into Tray 1 (MPT). Place the top of the postcard to enter the printer first (left side of printer). Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer...
  • Page 85 Stock, then press the OK button. Select the paper size, then press the OK button to save your selection. In the printer driver, select Card Stock as the paper type or Tray 2 as the paper source. Phaser® 5500 Laser Printer 5500-257 5500-278...

  • Page 86: Labels

    ■ Insert the label sheets long-edge feed (recommended) and facedown into Tray 1 (MPT). Place the top of the page toward the front of the printer. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer 5500-146 2-54...
  • Page 87 Select Labels, then press the OK button. Select the paper size, then press the OK button to save your selection. In the printer driver, select either Labels or the tray you loaded as the paper source. Phaser® 5500 Laser Printer 5500-260 5500-259...

  • Page 88: Specialty Paper

    Trifold Brochures Trifold brochures can be printed from any tray and printed on two sides. For best results, use only trifold brochures specified for your Phaser 5500 printer. For a complete list of supported trifold brochures and other media, see Supported Papers on the User Documentation CD-ROM.
  • Page 89 For 2-sided printing: Insert the trifold sheets long-edge feed (recommended) and the ■ side to be printed first faceup into Tray 1 (MPT). Place the top (portrait) or right side (landscape) of the page toward the front of the printer. Phaser® 5500 Laser Printer 5500-100 2-57 Specialty Paper...
  • Page 90 For 2-sided printing: Insert the trifold sheets long-edge feed (recommended) and the side to be printed first facedown into Trays 2-5. Place the top (portrait) or right side (landscape) of the page toward the front of the printer. Phaser® 5500 Laser Printer Specialty Paper 5500-129...
  • Page 91 Stock, then press the OK button. Select the paper size, then press the OK button to save your selection. In the printer driver, select either Card Stock or the tray you loaded as the paper source. Phaser® 5500 Laser Printer Specialty Paper 5500-242...

  • Page 92: Weatherproof Paper

    For best results, use only Xerox Phaser Weatherproof Paper specified for your Phaser 5500 printer. For a complete list of supported paper and other media, see Supported Papers on the User Documentation CD-ROM.
  • Page 93 For 2-sided printing: Insert the weatherproof sheets long-edge feed (recommended) and the side to be printed first facedown into Trays 2-5. Place the top of the page toward the front of the printer. Phaser® 5500 Laser Printer Specialty Paper 5500-129...
  • Page 94 Paper, then press the OK button. Select the paper size, then press the OK button to save your selection. In the printer driver, select either the paper type or the tray you loaded as the paper source. Phaser® 5500 Laser Printer Specialty Paper 5500-242...

  • Page 95: Custom Size Paper

    User Documentation CD-ROM. Printing Custom Size Loading the Paper Trays Insert custom size paper in Tray 1 (MPT) or Trays 2-5. Tray 1 (MPT) Long-Edge Feed Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer Output Envelope Standard Stacker...
  • Page 96 Adjust the paper guides according to the paper size and orientation (long-edge feed or short-edge feed). Labels inside the paper tray provide additional information for loading paper according to size and orientation. Tray 1 (MPT) Phaser® 5500 Laser Printer Short-Edge Feed 5500-125 Trays 2-5...
  • Page 97 Custom Height (H), press the Up Arrow or Down Arrow button to select a value, then press the OK button. Press the Back button two times, the press the OK button. Phaser® 5500 Laser Printer 5500-065 Custom Height (H) 5500-153...
  • Page 98 Auto-Sensed is selected, check the front panel. It should show the correct size on the “OK” line of the Setup menu. Press the Back button one time, the press the OK button. Phaser® 5500 Laser Printer Printer Setup, then press the OK button.

  • Page 99: Advanced Options

    Mac OS X (version 10.1 and higher) driver: In the Print dialog box, select the Printer Features drop-down list, then select the Advanced Options tab. Select Separation Pages. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer 2-67...

  • Page 100: Printing Multiple Pages To A Single Sheet (N-Up)

    In the Print dialog box, click General, select Layout from the drop-down list, then select the number of pages per sheet. ■ Mac OS X (version 10.1 and higher) driver: In the Print dialog box, select the Layout drop-down list, then select a layout. Phaser® 5500 Laser Printer Advanced Options 2-68...

  • Page 101: Printing Booklets

    More Layout Options box. You can also specify the creep and gutter in this box. ■ Windows 2000, Windows XP, Windows Server 2003 PostScript driver: On the Layout tab, select Booklet from the Pages per Sheet drop-down list. Phaser® 5500 Laser Printer Advanced Options 2-69 7300 58...

  • Page 102: Printing Negative And Mirror Images

    Printing Negative and Mirror Images You can print pages as a negative image (reverses the light and dark areas in your printed image) or mirror image (flips images horizontally on pages when printed). Negative Image Mirror Image Phaser® 5500 Laser Printer 2-70...
  • Page 103 Mac OS 9 driver: From the File menu, select Page Setup, choose PostScript Options from the drop-down list, then select Invert Image (to print a negative image) or Flip Horizontal (to print a mirror image). Phaser® 5500 Laser Printer Advanced Options 2-71...

  • Page 104: Scaling

    On the Advanced tab, select Graphic, then select the desired percentage for Scaling. Mac OS 9, Mac OS X (version 10.1 and higher) driver: ■ From the File menu, select Page Setup, then specify the percentage in the box for Scale. Phaser® 5500 Laser Printer Advanced Options 100% 200%...

  • Page 105: Printing Watermarks

    Windows 2000, Windows XP, Windows Server 2003 PostScript driver: From the Layout tab, click the Advanced button. In the box under Document Options and Printer Features, select Watermarks, then select Modify for the desired watermark. Phaser® 5500 Laser Printer Advanced Options 2-73...

  • Page 106: Image Smoothing

    On for Image Smoothing. Mac OS X (version 10.1 and higher) driver: ■ In the Print dialog box, select Image Quality from the drop-down list, then click the Image Smoothing box to turn on image smoothing. Phaser® 5500 Laser Printer Advanced Options 2-74...

  • Page 107: Printing Cover Pages

    Windows 98, Windows Me PostScript driver: On the Output Options tab for Cover Pages, select First or First and Last Pages, then select the tray to use for the covers from the Source drop-down list. Phaser® 5500 Laser Printer Advanced Options Pages Printed on Cover...

  • Page 108: Printing Or Deleting Secure, Personal, Proof, And Saved Print Jobs

    On the Output Options tab, choose the job type under Walk-Up Features. For a secure print job, enter a 4-digit password to assign to this job. For a proof print or saved print job, enter the name you want to give this job. Phaser® 5500 Laser Printer Advanced Options 2-76...
  • Page 109 Scroll to your User Name, then press the OK button. Select Print and Delete or Delete, then press the OK button to print all personal jobs for your user name. Phaser® 5500 Laser Printer Advanced Options 0222 at the front panel. Use the Back button to 2-77...
  • Page 110 OK button. If you are printing, scroll to the desired number of copies, then press the OK button to print the job. Phaser® 5500 Laser Printer Advanced Options Jobs, then press the OK button. Print and Save...

  • Page 111: Supplies And Recycling

    Consumables Consumables for the Phaser 5500 printer are a toner cartridge and a staple pack. Videos are available with instructions for changing the toner cartridge and for adding staples. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/5500support.

  • Page 112: Recycling

    Videos are located on the User Documentation CD- ROM and at www.xerox.com/office/5500support. Customer Usage Patterns The Phaser 5500 Laser Printer has supply life indicators for consumables and routine maintenance items. The following customer usage patterns may significantly reduce the life of the consumables or routine maintenance items: ■...

  • Page 113: Networking

    "Windows NT 4.x" on page 3-20 ■ "Windows 98 and Windows Me" on page 3-24 ■ "Macintosh" on page 3-29 ■ "Novell NetWare" on page 3-35 ■ "UNIX (Linux)" on page 3-40 Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer...

  • Page 114: Connections And Internet Protocol (Tcp/Ip)

    ROM. For information on driver installation, see the section in this chapter for the specific operating system you are using. Note If the Printer Installer and Utilities CD-ROM is not available, you can download the latest driver from www.xerox.com/office/drivers. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer...

  • Page 115: Choosing A Connection Method

    If you are connecting to one or more computers using a cable or DSL router, a cable or DSL router and two or more twisted-pair (category 5/RJ-45) cables are required. (One cable for each device.) Phaser® 5500 Laser Printer Connections and Internet Protocol (TCP/IP)

  • Page 116: Connecting Via Usb

    Printer Setup. To locate utilities on the Macintosh hard drive, open the Applications folder, then open the Utilities folder. Click the Add button. Select USB from the top drop-down list. Phaser® 5500 Laser Printer Connections and Internet Protocol (TCP/IP) at the end of this section. infoSMART Knowledge Base documents...

  • Page 117: Configuring The Network Address

    CD-ROM drive. After the Installer launches, follow the prompts for installation. Note For the automatic Installer to function, the printer must be connected to an established TCP/IP network. Phaser® 5500 Laser Printer Connections and Internet Protocol (TCP/IP) infoSMART Knowledge Base documents infoSMART Knowledge Base documents at the end of...
  • Page 118 CentreWare IS. DHCP is enabled by default on all Phaser printers. Note To determine the printer’s IP address, select For information about the front panel, go to Documentation CD-ROM. Phaser® 5500 Laser Printer Connections and Internet Protocol (TCP/IP) Comments Format is xxx.xxx.xxx.xxx, where xxx represents a decimal number from 0–255.
  • Page 119 ■ DDNS - Set to ON. ■ Release Host Name - Set to NO. ■ DDNS/WINS Name - Use the default name provided by Xerox or enter another name. ■ Primary WINS Server (optional) ■ Secondary WINS Server (optional) 8. Click Save Changes when you are finished entering the settings.

  • Page 120: Infosmart Knowledge Base Documents (English Only)

    R1015020367 Installing the Printer for a USB Connection in Mac OS X 10.3.1 (and later) R1002018545 Understanding TCP/IP Addressing and Subnetting Basics Phaser® 5500 Laser Printer Connections and Internet Protocol (TCP/IP) Printer Setup, then press the OK button. to view these...

  • Page 121: Printer Management Software

    Troubleshoot print-quality problems using built-in diagnostics. ■ Define a link to your local web server’s support page. Access online manuals and technical support information located on the Xerox web site. ■ Note CentreWare IS requires a web browser and a TCP/IP connection between the printer and the network (in Windows, Macintosh, or UNIX environments).
  • Page 122 For installing or managing multiple printers on a Windows NT 4.x (Service Pack 6 or higher), Windows 2000, or Windows XP network with the TCP/IP protocol enabled, use the Xerox CentreWare MC snap-in to Microsoft Management Console. For more information, go to www.xerox.com/office/pmtools, and select your specific printer model to view the...

  • Page 123: Using Printer Management Features

    ■ Generate reports. ■ Connect to printer web servers for additional printer-specific features, including help. For more information, go to www.xerox.com/office/pmtools, and select your specific printer model to view the CentreWare Web User Guide. Using Printer Management Features Job Accounting Job accounting is available through CentreWare IS and CentreWare Web.
  • Page 124 Media and tray information, such as how often prints are made on paper compared to transparencies, and how often each tray is used. ■ Job characteristics, such as size and timing of jobs. Phaser® 5500 Laser Printer Printer Management Software 3-12...
  • Page 125 Click Send Usage Profile Report. Xerox Usage Analysis Tool The Xerox Usage Analysis Tool is a Windows client/server application that allows system administrators to automatically track Xerox printer usage, and obtain job accounting records. The tool supports large networks with many users and printers. Job accounting and printer usage data is stored in a database.

  • Page 126: Windows 2000, Windows Xp, And Windows Server 2003

    Select your desired language from the list. Select Install Printer Driver. Click I Agree to accept the Xerox Software License Agreement. In the Select Printer dialog box, the default Use Walk-Up Technology (recommended for network printers) is selected. Click Next.

  • Page 127: Other Methods Of Installation

    Windows XP, or Windows Server 2003 network with the TCP/IP protocol enabled. ■ The Xerox CentreWare MC snap-in to Microsoft Management Console for installing or managing multiple printers on a Windows 2000, Windows XP, or Windows Server 2003 network with TCP/IP protocol enabled. See the CentreWare MC User Guide at www.xerox.com/office/pmtools.
  • Page 128 Note the print-quality of the print job. If print-quality problems exist, or if the job does not print, go to Reference/Troubleshooting information. Phaser® 5500 Laser Printer Windows 2000, Windows XP, and Windows Server 2003 on the User Documentation CD-ROM for more 3-16...

  • Page 129: Windows 2000, Windows Xp, Windows Server 2003 Troubleshooting (Tcp/Ip)

    Access this page from the printer’s front panel. To print the “Configuration Page”: At the printer’s front panel, select Phaser® 5500 Laser Printer Windows 2000, Windows XP, and Windows Server 2003 Printer Setup, then press the OK button.
  • Page 130 Click Print Test Page. If the printer does not print, do one of the following: ■ Select PhaserSMART Technical Support on the Troubleshooting tab of your Windows printer driver to access PhaserSMART Technical Support. ■ Go to www.xerox.com/office/support. Phaser® 5500 Laser Printer Windows 2000, Windows XP, and Windows Server 2003 3-18...

  • Page 131: Infosmart Knowledge Base Documents (English Only)

    Knowledge Base Documents (English only) For more information, go to www.xerox.com/office/5500infoSMART documents. Reference Name Title R1015020337 Installing the Printer in Windows 2000 Using an Ethernet (TCP/IP) Connection Phaser® 5500 Laser Printer Windows 2000, Windows XP, and Windows Server 2003 to view these 3-19...

  • Page 132: Windows Nt 4.X

    Select your desired language from the list. Select Install Printer Driver. Click I Agree to accept the Xerox Software License Agreement. In the Select Printer dialog box, the default Use Walk-Up Technology (recommended for network printers) is selected. Click Next.

  • Page 133: Other Methods Of Installation

    A web browser using CentreWare IS if your printer is connected to a Windows NT network with TCP/IP protocol enabled. ■ The Xerox CentreWare MC snap-in to Microsoft Management Console for installing or managing multiple printers on a Windows NT network with TCP/IP protocol enabled. See the CentreWare MC User Guide at www.xerox.com/office/pmtools.

  • Page 134: Windows Nt 4.X Troubleshooting (Tcp/Ip)

    Interpreters: Auto, PCL, or PostScript (depending on your driver). Verify that the client is logged into the network and printing to the correct print queue. The user should also have access to the Phaser print queue. Phaser® 5500 Laser Printer on the User Documentation CD-ROM. Reference/Features/Front Panel...

  • Page 135: Infosmart Knowledge Base Documents (English Only)

    Knowledge Base Documents (English only) For more information, go to www.xerox.com/office/5500infoSMART documents. Reference Name Title R1002011338 Installing a Windows NT 4.0 Printer Driver for Printing Over TCP/IP - LPR Phaser® 5500 Laser Printer Windows NT 4.x to view these 3-23...

  • Page 136: Windows 98 And Windows Me

    For more information about installing and configuring TCP/IP in Windows environments, go to your Microsoft Windows documentation. Proceed to “Quick CD-ROM Install Steps” or “Other Methods of Installation” for the installation method desired. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer 3-24...

  • Page 137: Quick Cd-Rom Install Steps

    Right-click the printer to be attached to the new TCP/IP port, then click Properties. Click the Details tab, then click the Add Port button. Select Other. From the list of available printer-port monitors, select the Xerox TCP/IP Port, then click Phaser® 5500 Laser Printer Windows 98 and Windows Me...
  • Page 138 Click Next. Note To locate Xerox printers on your local area network, select Auto Printer Discovery, then click Refresh. The Xerox TCP/IP Port Monitor searches the network for Xerox printers and displays them in a list. Select your desired printer from the list, then click OK.

  • Page 139: Windows 98 And Windows Me Troubleshooting

    Printed and kept a current copy of the “Configuration Page”. For information about using the front panel or printing a “Configuration Page”, go to on the User Documentation CD-ROM. Phaser® 5500 Laser Printer Windows 98 and Windows Me Reference/Features/Front Panel...

  • Page 140: Infosmart Knowledge Base Documents (English Only)

    Technical Support from the Troubleshooting tab of the Windows printer driver or go to www.xerox.com/office/support. infoSMART Knowledge Base Documents (English only) For more information, go to www.xerox.com/office/5500infoSMART documents. Reference Name Title R100207118 Installing a Windows 98/Me printer driver Phaser® 5500 Laser Printer Windows 98 and Windows Me to view these 3-28...

  • Page 141: Macintosh

    Open the AppleTalk Control Panel. Verify that the Ethernet port is the selected network port. Open the Chooser, then click the LaserWriter printer driver. Select the printer. Click Create to create the desktop printer. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer 3-29...
  • Page 142 Use the new Desktop Printer (LPR) Use the LaserWriter 8.5.1 printer driver (any printer can be selected). Click File, then ■ click Print to select the appropriate LPR printer in the Printer drop-down list. Phaser® 5500 Laser Printer infoSMART Knowledge Base documents 3-30 Macintosh...
  • Page 143 Creating an AppSocket Printer with LaserWriter 8.6 Xerox provides Macintosh AppSocket printing with PhaserPort for Mac OS on the printer’s Printer Installer and Utilities CD-ROM. PhaserPort for Mac OS provides a bi-directional, high-speed communications channel using the new plug-in communication architecture of Apple LaserWriter version 8.6.
  • Page 144 Printer Setup. The utility is located in a directory called Utilities in the Applications directory. Select Add Printer, then select AppleTalk from the pull-down list. Select the appropriate zone. Select your printer from the list provided. Phaser® 5500 Laser Printer infoSMART Knowledge Base documents 3-32 Macintosh at the end of...

  • Page 145: Macintosh Troubleshooting (Mac Os 9.X, Mac Os X, Version 10.1 And Higher)

    Print the “Configuration Page” and verify that EtherTalk is enabled. From the “Configuration Page”, verify the Zone. If you have multiple zones on your network, verify that your printer appears in the desired zone. Phaser® 5500 Laser Printer infoSMART Knowledge Base documents 3-33...

  • Page 146: Infosmart Knowledge Base Documents (English Only)

    Setting up TCP/IP (DHCP) in Macintosh OS X R1002049814 Setting up AppleTalk in Macintosh OS X R1015020363 Installing the Printer for an AppleTalk Connection in Mac OS X 10.3.1 (and later) Phaser® 5500 Laser Printer www.xerox.com/office/support or access www.xerox.com/office/support or access to view these...

  • Page 147: Novell Netware

    For a connection to a single device and queue, use Setup Wizard. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer on the User Documentation...

  • Page 148: Netware 4.X, Netware 5.X, And Netware 6.X Print Server Setup

    To access Xerox printers in this environment, Xerox Gateway software must be installed on a system. The latest version of the Xerox Gateway Software is available on the Xerox web site at www.xerox.com/office/pmtools. Instructions are available on the web site for installing a printer using NDPS.
  • Page 149 NetWare network with a Windows OS installed on the client workstation. When both of these procedures are completed, print a test page from your software application. If the test page prints, no further system troubleshooting is necessary. Phaser® 5500 Laser Printer if the above steps fail to resolve the printing 3-37...
  • Page 150 Verify the printer settings, then return to this document. With the printer selected, click the Printer drop-down list, then select Advanced Setup. Select one of the following connection methods: ■ Novell Directory Services ■ Bindery Phaser® 5500 Laser Printer Novell NetWare Panel. 3-38...
  • Page 151 Verify that the printer is enabled and the connector and frame type are correct. If changes are made, reset the printer from the front panel. Re-print a test page. If the test print does not print, go to www.xerox.com/office/support. Phaser® 5500 Laser Printer...

  • Page 152: Unix (Linux)

    Enter the IP address manually. Print the “Configuration Page” and keep it for reference. For information about printing Configuration pages, go to Reference/Features/Front Panel CD-ROM. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer on the User Documentation 3-40...

  • Page 153: Additional Resources

    Xerox infoSMART Knowledge Base at infoSMART. ■ Access the Xerox web site for the latest CentreWare for UNIX drivers at office/drivers. Select your printer, the platform you are running (UNIX), and the files you would like (Drivers).

  • Page 154: Troubleshooting

    "Moving and Repacking the Printer" on page 4-71 ■ "Additional Resources" on page 4-73 Note For network troubleshooting, go to Documentation CD-ROM. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer Reference/Connections & Networks on the User...

  • Page 155: Automatic Diagnostic Tools

    "Front Panel i Button" on page 4-2 ■ ■ "PrintingScout" on page 4-2 Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. PhaserSMART Technical Support PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis.

  • Page 156: Paper Jams

    "Jam at Tray 3 and Door B" on page 4-41 ■ ■ "Jam at Tray 4 or 5 and Door C" on page 4-46 ■ "Jam at Tray 6" on page 4-50 Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer 5500-070 5500-208...

  • Page 157: Jam At A

    Videos are available with instructions for clearing paper jams. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/5500support. Jam at A Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot.

  • Page 158: Jam At B

    Close Door A. Jam at B Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. Phaser® 5500 Laser Printer 5500-003 5500-230 Paper Jams...
  • Page 159 Open Door B. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-004 5500-005 Paper Jams...
  • Page 160 Close Door B. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. Phaser® 5500 Laser Printer 5500-006 5500-231 Paper Jams...

  • Page 161: Jam At B And C

    Jam at B and C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. Open Door B. Phaser® 5500 Laser Printer 5500-230 5500-004 Paper Jams...
  • Page 162 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door B. Phaser® 5500 Laser Printer 5500-005 5500-006 Paper Jams...
  • Page 163 Open Door C. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-007 5500-008 4-10 Paper Jams...
  • Page 164 Close Door C. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. Phaser® 5500 Laser Printer 5500-009 5500-231 4-11 Paper Jams...

  • Page 165: Jam At C

    Jam at C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. Open Door C. Phaser® 5500 Laser Printer 5500-230 5500-007 4-12 Paper Jams...
  • Page 166 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door C. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. Phaser® 5500 Laser Printer 5500-008 5500-009...

  • Page 167: Jam At D

    Jam at D Follow these steps to clear the jam. Open Door D. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-027 5500-028 4-14 Paper Jams...

  • Page 168: Jam At D And A

    Close Door D. Jam at D and A Follow these steps to clear the jam. Open Door D. Phaser® 5500 Laser Printer 5500-029 5500-027 4-15 Paper Jams...
  • Page 169 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door D. Phaser® 5500 Laser Printer 5500-028 5500-029 4-16 Paper Jams...
  • Page 170 Use caution; some components inside Door A may be hot. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-001 5500-002...

  • Page 171: Jam At E

    Close Door A. Jam at E Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot. Open Door A. Phaser® 5500 Laser Printer 5500-003 5500-001 4-18 Paper Jams...
  • Page 172 Open Door E. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-010 5500-011 4-19 Paper Jams...
  • Page 173 Close Door E. Close Door A. Phaser® 5500 Laser Printer 5500-012 5500-003 4-20 Paper Jams...

  • Page 174: Jam At F

    Jam at F Follow these steps to clear the jam. Open Door F. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-014 Phaser® 5500 Laser Printer 5500-013 4-21 Paper Jams 5500-273...

  • Page 175: Jam At G

    Follow these steps to clear the jam. On the front panel of the printer, press the i button to view information about the front panel message. If visible, pull the jammed paper out of the stacker upper tray. Phaser® 5500 Laser Printer 5500-015 5500-205...
  • Page 176 If you opened handle 2a or handle 2b, rotate knob 2c counterclockwise as needed. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close the handles opened in Step 3. Close Door G. Phaser® 5500 Laser Printer 5500-186 5500-018 4-23...

  • Page 177: Jam At H

    Jam at H Follow these steps to clear the jam. Lift Door H. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door H. Phaser® 5500 Laser Printer 5500-270 5500-202 5500-271 4-24 Paper Jams...

  • Page 178: Jam At The Stacker Upper Tray

    Jam at the Stacker Upper Tray Follow these steps to clear the jam. Pull the jammed paper out of the stacker upper tray. Open Door G. Close Door G. Phaser® 5500 Laser Printer 5500-025 5500-018 4-25 Paper Jams...

  • Page 179: Paper Size Jam In Tray 1 (Mpt)

    Height, press the OK button, scroll to the height of the paper, then press the OK button. Open Door A. Warning Use caution; some components inside Door A may by hot. Phaser® 5500 Laser Printer 5500-220 5500-001 4-26 Paper Jams...
  • Page 180 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confrim that all paper fragments are removed. Close Door A. Phaser® 5500 Laser Printer 5500-002 5500-003...

  • Page 181: Paper Size Jam In Trays 2-5

    Follow these steps to clear the paper size jam in Trays 2-5. Pull out the tray specified on the front panel. Verify that the length and width guides are pressed against the paper. Push the tray completely into the printer. Phaser® 5500 Laser Printer 5500-030 5500-064 5500-032...
  • Page 182 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer Printer Setup, then press the OK button.

  • Page 183: Paper Size Jam In Tray 6

    Close Door A. Paper Size Jam in Tray 6 Follow these steps to clear the paper size jam in Tray 6. Pull out Tray 6. Phaser® 5500 Laser Printer 5500-003 5500-239 4-30 Paper Jams...
  • Page 184 Tray 6 Setup, then press the OK button. Select Auto Sensed or a listed paper size, then press the OK button. Phaser® 5500 Laser Printer 5500-115 Printer Setup, then press the OK button. Setup, then press the OK button. 4-31...
  • Page 185 Use caution; some components inside Door A may be hot. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-001 5500-002...

  • Page 186: Jam At Tray 2, 3, 4, Or 5

    Close Door A. Jam at Tray 2, 3, 4, or 5 Follow these steps to clear the jam. Pull the tray specified on the front panel completely out of the printer. Phaser® 5500 Laser Printer 5500-003 5500-210 4-33 Paper Jams...
  • Page 187 Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. Remove crumpled paper from the tray. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. Phaser® 5500 Laser Printer 5500-214 5500-031 5500-063 4-34...

  • Page 188: Jam At Tray 1 (Mpt)

    Insert the tray and push it completely into the printer. Jam at Tray 1 (MPT) Follow these steps to clear the jam. Open Door A. Phaser® 5500 Laser Printer 5500-216 5500-001 4-35 Paper Jams...
  • Page 189 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. Remove jammed or crumpled paper from Tray 1 (MPT), then close the tray. Phaser® 5500 Laser Printer 5500-002 5500-048...

  • Page 190: Jam At Tray 2 And Door A

    Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. Jam at Tray 2 and Door A Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot. Phaser® 5500 Laser Printer 5500-003 5500-220 4-37 Paper Jams...
  • Page 191 Open Door A. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-001 5500-002...
  • Page 192 Close Door A. Pull Tray 2 completely out of the printer. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-003 5500-210 5500-214 4-39 Paper Jams...
  • Page 193 Remove crumpled paper from the tray. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. Phaser® 5500 Laser Printer 5500-031 5500-063 4-40 Paper Jams 5500-064...

  • Page 194: Jam At Tray 3 And Door B

    Insert the tray and push it completely into the printer. Jam at Tray 3 and Door B Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. Phaser® 5500 Laser Printer 5500-216 5500-230 4-41...
  • Page 195 Open Door B. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-004 5500-005 4-42 Paper Jams...
  • Page 196 Close Door B. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. Phaser® 5500 Laser Printer 5500-006 5500-231 4-43 Paper Jams...
  • Page 197 Pull Tray 3 completely out of the printer. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. Remove crumpled paper from the tray. Phaser® 5500 Laser Printer 5500-211 5500-215 5500-250 4-44 Paper Jams...
  • Page 198 Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. Insert the tray and push it completely into the printer. Phaser® 5500 Laser Printer 5500-063 5500-217 4-45 Paper Jams...

  • Page 199: Jam At Tray 4 Or 5 And Door C

    Jam at Tray 4 or 5 and Door C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. Open Door C. Phaser® 5500 Laser Printer 5500-230 5500-007 4-46...
  • Page 200 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door C. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. Phaser® 5500 Laser Printer 5500-008 5500-009...
  • Page 201 Pull the tray specified on the front panel completely out of the printer. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. Remove crumpled paper from the tray. Phaser® 5500 Laser Printer 5500-051 5500-250 4-48...
  • Page 202 Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. Insert the tray and push it completely into the printer. Phaser® 5500 Laser Printer 5500-063 5500-216 4-49 Paper Jams...

  • Page 203: Jam At Tray 6

    Jam at Tray 6 Follow these steps to clear the jam. If Tray 1 is open, remove the paper from the tray and close it. Slide the Tray 6 Feeder away from the printer. Phaser® 5500 Laser Printer 5500-221 5500-230 4-50...
  • Page 204 Open Door J and lift the access handle. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Phaser® 5500 Laser Printer 5500-232 5500-235 4-51 Paper Jams 5500-234...
  • Page 205 Close the jam access handle and close Door J. Slide the Tray 6 Feeder firmly against the printer. Phaser® 5500 Laser Printer 5500-236 5500-231 4-52 Paper Jams 5500-237...

  • Page 206: Print-Quality Problems

    Your printer is designed to produce consistently high-quality prints. If you observe print- quality problems, use the information in this topic to diagnose the problem. For detailed, online support information, go to www.xerox.com/office/5500infoSMART. For best results, use only Xerox Printing Media. For information on supported paper types and weights, see Reference/Printing/Supported Papers...
  • Page 207 The drum cartridge may be lines. defective or at the end of its life. The transfer roller may be defective. Phaser® 5500 Laser Printer Print-Quality Problems Causes Solutions Replace the drum cartridge. Print a Configuration Page. If the Configuration Page ■...
  • Page 208 The drum cartridge may be random pattern on the page. defective. The fuser may be defective. The transfer roller may be defective. Phaser® 5500 Laser Printer Print-Quality Problems Causes Solutions Replace the drum cartridge. Print several blank sheets of paper to remove the toner accumulations.
  • Page 209 The image is blurred at the edges. The paper may be damp. The drum cartridge may be defective. Phaser® 5500 Laser Printer Print-Quality Problems Causes Solutions Replace the paper. Replace the paper with an approved paper type then do the following: At the printer’s front panel,...
  • Page 210 To identify the faulty supply: Replace the drum cartridge (do not discard the packaging). If the problem continues: If the problem continues, contact your Customer Support Center. To order Xerox supplies, contact your local reseller or go to www.xerox.com/office/5500supplies. Phaser® 5500 Laser Printer Causes Replace the paper.

  • Page 211: Maintenance

    Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.

  • Page 212: Front Panel Messages

    Ready to Print Processing data - Please wait Receiving data - Please wait Printing page x of y Warming up - Please wait Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer Front panel display Information button Description The printer is ready to receive print jobs.

  • Page 213: Errors And Warnings

    Close Door [A| B| C| D| E| F| G| H| J] Close Printer Front Door Configuration Card Missing Drum Cartridge Failure (J7-1) Drum Cartridge Failure (J4-1) Phaser® 5500 Laser Printer Reference/Troubleshooting/Paper Jams Description Close the specified door to continue printing. Close the Printer Front Door to continue printing.
  • Page 214 Finisher Failure Finisher Logic Board Failure Humidity Sensor Failure Insert Tray [2 | 3 | 4 | 5 | 6] Phaser® 5500 Laser Printer Front Panel Messages Description The Drum Cartridge is near the end of its life. Order replacement P/N 113R00670.
  • Page 215 Jam At B; Open Door B To Clear (Jam C3-3, C4-3, C5-3, C8-2) Jam At C; Open Door C To Clear (Jam C8-3, C8-4) Phaser® 5500 Laser Printer Front Panel Messages Description The Drum Cartridge is missing or misinstalled. Warning - Use caution, some components inside Door A may be hot.
  • Page 216 Jam At H; Lift Door H To Clear (Jam F4-55, F4-56, F4-61, F4-66) Jam At Stacker Upper Tray; Open Door G To Clear (Jam F4-75) Phaser® 5500 Laser Printer Front Panel Messages Description Warning - Use caution, some components inside Door A may be hot.
  • Page 217 Jam At Tray 4; Remove Tray To Clear (Jam C3-0) Jam At Tray 5; Open Door C And Remove Tray To Clear (Jam C4-0, C4-1) Phaser® 5500 Laser Printer Front Panel Messages Description Open Door A. Remove the jammed paper from Door A and Tray 1 (MPT).
  • Page 218 Load paper of the indicated size and type into Tray 1 (MPT). Load paper in the indicated tray. The Drum Cartridge is not a genuine Xerox product. Any damage caused by non- Xerox consumables will not be covered under the printer warranty. Status reporting is reduced.
  • Page 219 Check Size And Open Door A To Clear Punch Failure Punch Waste Box is Full, Unload It Punch Waste Box is Missing Phaser® 5500 Laser Printer Front Panel Messages Description Load the indicated paper size and type into the indicated tray.
  • Page 220 Slide in Tray 6 Feeder Phaser® 5500 Laser Printer Front Panel Messages Description The Drum Cartridge is not a genuine Xerox product. Warning - Use caution, some components inside Door A may be hot. Open Door A. Open the Printer Front Door.
  • Page 221 Standard Output Tray Is Full, Unload Paper Staple Cartridge Is Low Or Missing Stapler Failure Stapler Failure Phaser® 5500 Laser Printer Front Panel Messages Description An error was detected in the Stacker Lower Tray. Printing continues using the Standard Output Tray.
  • Page 222 Tray [2 | 3 | 4 | 5] Paper Guide Does Not Match Size Menu Tray 1 (MPT) Paper Guide Does Not Match Size Menu Phaser® 5500 Laser Printer Front Panel Messages Description Replace the Staple Cartridge. Printing continues without stapling.
  • Page 223 [size*] [type*] Wrong Paper Type Load Tray [1 (MPT) | 2 | 3 | 4 | 5 | 6] with [size*] [type*] Phaser® 5500 Laser Printer Front Panel Messages Description An error was detected from the Tray 4-5 Unit Logic Board NVRAM memory.

  • Page 224: Moving And Repacking The Printer

    The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer on the User 4-71 5500-267...

  • Page 225: Moving The Printer Within The Office

    Preparing the Printer for Shipment Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.

  • Page 226: Additional Resources

    PhaserSMART Technical Support, Technical Support via email, driver downloads, and much more. A set of Xerox links is installed in your web browser’s Favorites folder when you install the printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links.
  • Page 227 Resource To find your local sales and support center: To register your printer: To view the warranty: To view information about recycling supplies: Phaser® 5500 Laser Printer Additional Resources Link www.xerox.com/office/contacts www.xerox.com/office/register www.xerox.com/office/5500warranty www.xerox.com/gwa 4-74...

  • Page 228: User Safety

    If you notice unusual noises or odors: Turn off the printer immediately Disconnect the power cord from the electrical outlet Call an authorized service representative to correct the problem. Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer...
  • Page 229 Class 1 Laser Product. The printer does not emit hazardous light because the beam is totally enclosed during all modes of customer operation and maintenance. Phaser® 5500 Laser Printer...
  • Page 230 ■ performance and could create a hazardous condition. ■ Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.
  • Page 231 Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty, service agreement, or Total Satisfaction Guarantee. ■ Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note The Total Satisfaction Guarantee is available in the United States and Canada.
  • Page 232 Avoid touching areas inside the printer that are labeled with a warning symbol. These areas may be very hot and can cause personal injury. Symbols Marked on Product Phaser® 5500 Laser Printer Use caution (or draws attention to a particular component). See the manual(s) for information.
  • Page 233 Phaser® 5500 Laser Printer Warranty For warranty information regarding your Xerox printer, go to www.xerox.com/office/ 5500warranty. Copyright © 2004 Xerox Corporation. All Rights Reserved.

  • Page 234: Printer Specifications

    Weight: 28 kg (62 lbs.) Optional 3500-Sheet Finisher Width: 740 mm (29 in.) ■ ■ Depth: 650 mm (25.6 in.) ■ Height: 1050 mm (41.3 in.) ■ Weight: 49 kg (108 lbs.) Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer...
  • Page 235 128 MB PC133 DRAM standard on Phaser 5500B, 5500N, 5500DN, and 5500DT configurations ■ 256 MB PC133 DRAM standard on Phaser 5500DX configuration ■ Upgradable to a maximum of 512 MB Page Description Languages (PDL) ■ ■ Adobe PostScript 3 Fonts PostScript ■ ■ Phaser® 5500 Laser Printer...
  • Page 236 Interfaces ■ IEEE 1284 parallel ■ Ethernet 10BaseT and 100BaseTx (only for N, DN, DT, and DX configurations) ■ Phaser® 5500 Laser Printer...

  • Page 237: Regulatory Information

    The equipment described in this manual generates and uses radio frequency energy. If it is not installed properly in strict accordance with Xerox' instructions, it may cause interference with radio and television reception or may not function properly due to interference from another device.
  • Page 238 B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministere des Communications du Canada, NMB-003. European Union Xerox Corporation declares, under our sole responsibility, that the printer to which this declaration relates is in conformity with the following standards and other normative documents:...
  • Page 239 This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. Phaser® 5500 Laser Printer...

  • Page 240: Material Safety Data

    Material Safety Data Sheet For Material Safety Data Sheet information regarding your Phaser 5500 Laser Printer, go to www.xerox.com/office/msds. For the Customer Support Center phone numbers, see the information booklet entitled Total Satisfaction Services that came with your printer. Copyright © 2004 Xerox Corporation. All Rights Reserved.

  • Page 241: Product Recycling And Disposal

    For more information about Xerox environmental programs, visit www.xerox.com/environment.html. If your product is not part of the Xerox program and you are managing its disposal, please note that the product may contain lead and other materials whose disposal may be regulated due to environmental considerations.
  • Page 242 If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: “This product includes software written by Tim Hudson (tjh@cryptsoft.com).” Copyright © 2004 Xerox Corporation. All Rights Reserved. Phaser® 5500 Laser Printer...
  • Page 243 The license and distribution terms for any publicly available version or derivative of this code cannot be changed, i.e., this code cannot simply be copied and put under another distribution license [including the GNU Public License.] Phaser® 5500 Laser Printer...
  • Page 244 2-69 BOOTP/DHCP, 3-7 cable connection, 3-4 CentreWare DP, 3-10 CentreWare Font Management Utility, 1-23 CentreWare IS, 1-11, 3-9 Phaser® 5500 Laser Printer access PhaserSMART, 1-12 change printer settings, 1-11 changing or modifying the printer’s IP address, 3-7 launching, 1-12...
  • Page 245 DSL connection, 3-4 duplex unit printer option, 1-5 Dynamic Domain Name Service (DDNS), electrical safety, A-1 enabling DHCP, 3-6 enabling EtherTalk, 3-29 Phaser® 5500 Laser Printer enlarging images, 2-72 Envelope Tray printer option, 1-5 envelopes guidelines, 2-49 loading in Envelope Tray, 2-51...
  • Page 246 1-8 infoSMART Knowledge Base, 4-73 infoSMART Knowledge Base Documents Connections and TCP/IP, 3-8 Mac OS 9 and Mac OS X, 3-34 Phaser® 5500 Laser Printer Windows 2000, 3-19 Windows 98, 3-28 Windows Me, 3-28 Windows NT, 3-23 inserting separation pages, 2-67...
  • Page 247 1-11 non-Xerox supplies, 2-79, 4-58 non-Xerox toner cartridge, A-4 N-Up, 2-68 operation safety, A-3 options and upgrades, 1-5 Phaser® 5500 Laser Printer output options, 1-13 output position, 1-14 output trays, 1-13 pages per minute (ppm), 1-2 paper type, 2-9, 2-13, 2-19, 2-21...
  • Page 248 4-72 status, 1-12, 4-2 supplies, A-4 symbols, A-5 troubleshooting Mac OS 9, 3-33 Phaser® 5500 Laser Printer troubleshooting Mac OS 9, Mac OS X, versions 10.1 and higher, 3-34 troubleshooting Novell NetWare, 3-36 troubleshooting NT 4.x, 3-22 troubleshooting Windows 2000,...
  • Page 249 Windows NT 4.x, 3-20 quick setup Novell NetWare, 3-35 recycling programs, 2-80, 4-74 reducing images, 2-72 registering your printer, 1-24, 4-74 Phaser® 5500 Laser Printer regulatory information Canada, D-2 European Union, D-2 United States, D-1 replacement parts, 2-80 routine maintenance items, 2-80...
  • Page 250 Windows 98, Windows Me, 3-27 Windows NT 4.x, 3-22 unacceptable media types, 2-2 unsupported paper damage, 2-2, 4-53 usage patterns, 2-80 usage profile reports, 3-12 USB connection, 3-4 user safety, A-1 using a non-Xerox toner cartridge, A-4 using unsupported paper, 2-2, 4-53 Index-7 Index...
  • Page 251 Windows 98 or later, 3-4 PCL driver settings, 2-38 PostScript driver settings, 2-37 printing options, 2-36 Xerox TCP/IP Port Monitor, 3-25 Xerox Usage Analysis Tool, 3-13 Xerox warranty, 4-71, A-4 Phaser® 5500 Laser Printer Index-8 Index...

This manual is also suitable for:

5500/yb - phaser b/w laser printer5500/ydn - phaser b/w laser printer5500/ydx - phaser b/w laser printer

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