Problem Solver; What To Do When A Message Is Displayed; When A Maintenance Call/Printer Error Occurs - Epson SC-F500 Series User Manual

SC-F500 Series User's Guide

Problem Solver

What to do When a Message is Displayed

If the printer displays one of the messages shown below, refer to the solution listed and take the necessary steps.
Messages
The maintenance box is not
recognized.
Cannot start cleaning because the
Maintenance Box is full. Replace it
and try again.
Command Error
Check the printer driver setting.
Recovery Mode

When a Maintenance Call/Printer Error Occurs

Error messages
Maintenance Request
Parts Service Life Ending/End Of Parts
Service Life XXXXXXXX
Printer Error
Printer error. Turn power off and on again.
For details, see your documentation.
XXXXXX
Problem Solver
Solutions
Reinstall the Maintenance Box. If the message persists after reinstalling it, replace with a
new Maintenance Box (do not reinstall the Maintenance Box that caused the error).
"Replacing Maintenance Box" on page 113
U
The Maintenance Box does not have enough capacity to store ink discharged in print head
cleaning, and therefore cannot perform cleaning. To perform cleaning, replace the
Maintenance Box with a new one. The removed Maintenance Box may be reinstalled after
cleaning is completed.
"Replacing Maintenance Box" on page 113
U
Touch Cancel to stop printing. Confirm that the printer driver you are using supports this
printer.
The firmware update failed, so the printer has started in recovery mode. Use the
procedure below to update the firmware again.
(1) Connect a computer and the printer using a USB cable.
(Updates during recovery mode cannot use a network connection.)
(2) Download the latest firmware from the Epson website, and start the update. Refer to
the firmware download page for update methods.
Solutions
A part used in the printer is nearing the end of its service life.
Contact your dealer or Epson Support and tell them the maintenance request
code.
You cannot clear a maintenance error until the part is replaced. A service call
occurs if you continue to use the printer.
Turn off the printer, disconnect the power cable from the outlet and from the AC
inlet on the printer, and then reconnect. Turn on the printer again multiple times.
If the same call for service is displayed on the LCD panel, contact your dealer or
Epson Support for assistance. Tell them the call for service code is "XXXXXX".
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