Receiving Replacement Parts - Intec FORCE/2 Instruction Manual

THE FORCE/2

Receiving Replacement Parts

When you call INTEC, please have available the model number and serial
number of your machine, as well as description of the defective part or an
explanation of the defect.
We will issue a Return Merchandise Authorization (RMA) number and
instructions to return the defective part. All shipments to INTEC must be sent
via UPS, except in the case of complete machines, when a common carrier
should be used. The warranty on your machine does not cover freight or labor
charges. All shipments to the factory or service center must be freight prepaid.
No freight collect shipments will be accepted without prior approval.
Your RMA number must appear on the outside of any returned
cartons. We assume no responsibility for incoming lost or
untraceable shipments. RMA numbers expire 30 days after issue
date. Shipments beyond the 30-day expiration may not be
credited.
We will repair or replace, at our option, any returned part found to be defective
in materials or workmanship under the terms of our limited warranty. Repaired
or replaced parts will be returned to you freight collect.
If we determine the part failure was due to misuse, alteration, negligence,
accident or operating beyond rated capacity, we will contact you. At your option,
we will send you a new part at the prevailing price or return the failed part to you.
All shipments from the factory are sent freight collect.
If you require a replacement part prior to a warranty decision, we will send the
part to you at the prevailing price, under your current terms. When we receive
the defective part and a warranty decision has been made, INTEC will either
issue a credit to your account or return the failed part to you.
Shipping Department Ph:
INTEC
3771 Monarch Street Fax:
Frederick, CO 80530 E-mail: info@inteccorp.com
1-303-833-6644
1-800-666-1611
1-303-833-6650
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