Intec FORCE/2 Instruction Manual page 55

THE FORCE/2
Claims, Damage or Loss
Claims for loss or damage must be filed with the carrier by the consignee within
24 hours after receipt of goods. We will assist you in every possible manner
but cannot be responsible for the collection of a claim or the cost of replacement
of the damaged goods.
If you have any questions regarding the above information please feel free to
contact an INTEC representative.
RETURNS
We at INTEC sincerely hope the merchandise you have just received is in excellent
condition and satisfies your expectations. If not, please look below and follow the
instructions which apply to your particular situation.
MERCHANDISE IS DAMAGED.
If the carrier is UPS:
Keep the merchandise in the original packing materials and carton.
Call UPS at (800) 742-5877 or contact them using their web address:
www.ups.com/using/custserv/ to notify them of the damaged package.
Fill out the information sheet on the following page and mail or fax it to the
attention of the Shipping Department.
Upon return of this form and/or the damaged merchandise, we will send a
replacement or credit your account.
Other than UPS:
Keep the merchandise in the original packing materials and carton.
Call the Shipping Department at the number on the following page for further
instructions.
Upon return of this form and/or the damaged merchandise by the carrier, we will
send you a replacement or credit your account. Do not return any merchandise
through the U.S. Post Office.
MERCHANDISE IS PERSONALLY
UNSATISFACTORY TO YOU.
You may return the merchandise, along with a RMA number on outside of carton
and a copy of your invoice to the Shipping Department at the address provided
on the next page. Upon its return intact, we will send a refund or credit your
account. A restocking fee may be charged.
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