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If You Need Service Or Assistance; If You Need Assistance; If You Have A Problem - Whirlpool ETl8PKXP Use & Care Manual

No-frost refrigerator-freezer
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If you need service or assistance, we suggest
you follow these four steps:
1. Before calling for assistance.. .
Performance
problems
often result from llttle things
thou can ftnd and fix yourself without tools of any kind
If your refrigerator
will not operate:
l
Is the electric
cofd plugged
in3
l
Is a fuse blown or a clrcult breaker
tripped'
l
1s the Refrlgera:or
Control turned Oh'
I? there
is a rattling
or jingling
noise,
or other
unfamiliar
sounds:
l
Is something
or top or behind the refrigerator
mak-
lrg noise when the refrigerator
IS running'
l
New features
iln your new refrigerator
make new
sounds
'You may be hearing
air flowing
from the
fans timer clicks for the defrosting
cycle
defrost
water draining
lnto?he defrost pan
If your ice maker
will not operate:
l
Has the freezer noa enough time to get cold3 WltF
3 iew refrigera'or,
this might take overnight
l
Is the sIgnal arm ON
r
the down pos~t~or'
l
Is the iwater valbe turned on? Is water getting
to the
Ice maker'
If there
is water
in the defrost
pan:
l
In hot, muggy
weather,
this IS normal
The pan can
even be half full Make sure the refrigerator
IS level
so the pan doesn t overflow
If the light doesn't
work:
l
Check
fuses ard
circuit
breakers
Make sure Its
plugged
In
If a bulb is burned
out:
l
See Instructions for changing
light bulbs on page
5 Use appliance
bulbs only
If the motor seems to run too much:
. Are the condenser
COIIS
free of dust and lint'
l
On hot days, or If the room
IS
warm
the motor
iaturolly
runs longer
l
If *he door has been opened
a lot. or if a large
amount
of food has been put in, the motor
will
run
onger to cool down the Inter/or
Remember:
Mator running time depends
on dlf-
fereqt things
number
of door openings,
amount
of
food stored
temperature
of the room, setting of ihe
controls
And, your neu refrigerator
may be larger
than
your old one so It has more space
to be cooled
It
also has a regular
freezer instead
of a frozen food
compartment
All this means better refrigeration
and
n;ay require more running ttme than your old one
2. If you need assistance". . .
Call
Whirlpool
COOL-LINE
@ service
assls-
tance
telephone
number.
Dial free from:
Contlnental
U.S. . . . . . . . . . . . . (800) 253-1301
Michigan..
. . . . . . . . . . . . . . . . . (800) 632-2243
Alaska
& Hawall
. . . . . . . . . . . (800) 253-1121
and talk with one of our trained
Consultants
The
Corsultant
can Instruct you In how to obtain satlsfac-
tory operation
from your appliance
or, If service
is
necessary, recommend
a
qualified
sewIce company
or
your area
3. If you need service"...
1
FRANCHISED
SERVICE
Whirlpool
has a nd-
tionwide
network
of
franchtsed TECH-CARE@
Service
Companies
TECH-CARE
service
!
technicians
are trained
to fulfill
the
product
warranty
and
provide
after-warranty
service,
anywhere
in the United
States
To
locate
TECH-CARE service In your area, call our COOL-LINE
service assistance
telephone
number [see Step 2) or
look in your telephone
directory
Yellow Pages under
APPLIANCES-HOUSEHOLDS
ELECTRICALAPPLIANCES-
MAJOR-
SERVICE
6 REPAIR
l-IF4
MAJOR-
REPAIRING
6 PARTS
-..
WHIRLPOOL
APPLIANCES
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE SERVICE
FRANCHISED
TECH-CARE SERVICE
SERVICE
COMPANIES
SERVICE
COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple
999.9999
123 Maple.
999.9999
OR
WASHING
MACHINES.
DRYERS
L IRONERS-SERVICING
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE
SERVICE
SERVICE
COMPANIES
XYZ SERVICE CO
123 Maple
999.9999
4. If you have a problem:"...
Call our COOL-LINE service assistance
telephone
number (see Step 2) and talk with one of our Consul-
tants, or If you prefer, write to
Mr. Stephen E. Upton, Sr. Vice President
Whirlpool Corporation
Administrative
Center
2000 US-33 North
Benton Harbor, Ml 49022
If you must call or write, please
provide
model
number,
serial number,
date
of purchase,
and a
complete
description
of the problem.
This informa-
tion
IS
needed
in order to better
respond
to your
request for assistance
*
FSP 1s o regIstered
trademark
of WhIrlpool
0
Corporation
for quollty
parts
took
for this symbol
of quality
whenever
you need
o replacement
pari
FSP
for your
Whirlpool
oppl~ance
FSP replacement
parts
~111 fit right
and
work
rlghl
because
they
are
@
mode
to the SORE exacting
speclflcotlons
used
to build
every
new
WhIrlpool
appliance

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