Grandstream Networks HandyTone HT286 Product Related Questions page 29

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Q: Why can't I see Caller ID from incoming PSTN calls?

You can try to increase the minimum RX level for FSK Caller ID from default(-40 db) to higher

level (From -40 to 0 db) and it might solve the caller ID issue. Please be advised that this may

also introduce the noise from PSTN line as well.

Q: I am using an HT503 as an external PSTN trunk, why aren't the GXE's feature codes

working?

For feature codes to work on an HT503 registered with the GXE, you must set the Enable call

features radio button to "No" and use the following syntax for the dial plan: Dial-plan = {*x+}

Q: After adding agents to a call queue, why are calls coming into the queue not

automatically routed to the agents even when they are not busy?

You probably forgot to set the "Publish for Presence" field to YES on the agent's account page

(on the phone web UI).

Q: How do Call Park and Call Pick up work?

Call Park is done using an Attended-Transfer. For example, if you have a GXP2000 that takes

an incoming call on Line 1, you can press Line 2(or any line in this case) to automatically put

Line 1 on hold. You can then enter your Call-Park feature code (ie. *75), this will prompt a

parking announcement: "Parked At 000." You can then press Transfer followed by the Line1

button to transfer the call on Line1 into parking extension 000. To pick up the call, dial

*76*000 to pick up the call, assuming *76 is your Call-Pickup feature code. The parking

extension number starts at 000.

Q: Is there a reference table for defining the Time Zone?

Yes, please

click

here.

Q: How do I setup multi-office trunking with keeping the Outbound prefix 9 for all?

You will need to peer two GXE units and make sure that the session keep alive feature is

enabled. This way you will be able to share trunks between the two locations.

Q: How do I configure a softphone on my computer that is connected to Wireless AP and

then GXE on LAN?

You will most likely have to forward the proper ports on your Wireless access point.

Q: Do Grandstream phones/GXE502X support IPSEC LAN to LAN VPNs?