If You Need Service Or Assistance; Before Calling For Assistance; If You Need Assistance - Whirlpool RJE-3020 Use & Care Manual

IF YOU NEED SERVICE OR ASSISTANCE, WE SUGGEST YOU
FOLLOW THESE FOUR STEPS:
1. Before calling for assistance..
Performance problems often result from little things you can find
and fix yourself without tools of any kind.
If nothing operates:
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Is the range plugged into an operating outlet or wired into a live
circuit with the proper voltage?
(See Installation Instructions.)
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tiave you checkc>d the main fuse or circuit-breaker box?
If the oven will not operate:
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Is the Oven Selector Knob turned to a setting (BAKE or BROIL)?
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Is the Oven Tenlperature Control Knob turned to a temperature
setting)
If surface units will not operate:
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HaLIe you checked the main fuse or circuit-breaker box?
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Are >urface units plugged in all the way?
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Do t ht' control knobs turn?
If surface-unit Control Knob or Knobs will not turn:
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Is the spring put 1~ correctly. as shown on page 6 in the "Cleaning
and C'arlrlg for yciiur Range" Section'?
0 Did
WLI
push 1:) !>*fore trying to turn?
If cooking results aren't what you expect:
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Is the range level
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Are ~:ou using pa'ls recommended in the
Cooking Guide?
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If baking. have y[ :u allowed 112 to 2 inches (4-5 cm) on all sides of
the pana tor air c!~culation'?
0 Does the oven trrnperature seem too low or too high? See page 5.
"Resetting Your ( )ven Temperature Control Knob."
* Halt: you preheared the oven as the recipe calls for?
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Are the pans the ',ize called for in the recipe?
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Are I.WU l~)llowln~ a tested recipe from a reliable source?
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Do the c-ookiny utensils have smooth. flat bottoms7
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Do the cooking utensils fit the surface unit being used?
See
rhe
Cooking Guide
for more informatlon on cooking prob-
lems and how to solvt-' them
2. If you need assistance*.
Call the Whirlpool COOL-LINE" service assistance tele-
phone number. Dial free from:
Continental U.S. . . . . . . (800) 253-1301
Michigan
. . . . . (800) 632-2243
Alaska & Hawaii . . . . (800) 253-1121
and talk with one of our trained Consultants. The Consultant can
instruct you in how to obtain satisfactory operation from your appliance
or. if service is necessary, recommend a qualified service company in
your area.