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❽ Troubleshooting
• Before you contact your retailer, please carry out these few simple checks using the following
tables if a problem occurs.
• If the problem persists, contact your retailer.
•
: Actions to be performed by a qualified technician only
8.1 I Appliance behaviour
Information messages can be deleted by pressing
Some messages require human intervention and cannot be deleted.
8.1.1 Appliance WITHOUT pH Link module or Dual Link module
Message
"NO FLOW"
• Filter pump failure.
"CHECK PUMP"
• The filter and/or skimmer(s) are dirty.
("INFO" indicator
• By-pass valve(s) closed.
lit during the
• Disconnection or failure of the flow
production timers)
switch.
• Poor connection of the power supply
cord from the cell to the cell or inside the
appliance.
"PROD. ERROR"
• The cell plates are worn, scaled up or
("INFO" indicator
broken.
flashing)
• Internal electronic problem in the
control box following an external electric
incident.
• For models with a temperature sensor,
this error can be caused by low water
conductivity (low minerals). If no
temperature sensor is present: this
error may be caused by a low water
"CONDUCTIVITY"
temperature or a low minerals level.
("SALTS" indicator
• Low minerals due to water loss or
lit)
dilution (filter backwash, water renewal,
rain, leaks, etc.).
• Can vary depending on the temperature
and age of the cell. The voltage across
the cell terminals varies in time.
• The cell is worn, scaled up or broken.
• The temperature inside the control box is
"OVERHEATING"
too high, chlorination slows (>85 °C) then
("INFO" indicator
stops (> 90 °C) if the temperature does
lit)
not fall back down in order to protect the
electric circuits.
"LOW WATER
TEMP."
• The water temperature measured by the
("INFO" indicator
appliance's temperature sensor is less
lit, the temperature
than or equal to 10°C; production stops
displayed on
in order to protect the cell.
the screen flashes).
for 4 seconds.
Possible cause
Solution
• Check the pump, the filter, the skimmer(s) and
the by-pass valve(s). Clean them if necessary.
• Check the wire connections (flow switch).
• Check that the flow switch is working correctly
(replace it if necessary: contact the retailer)
.
• Switch off the appliance (
switch off the power supply to the control
box, then check the connections for all cables
(mains power supply, cell, etc.).
• Replace the cell.
• Check the power supply board: contact your
retailer)
.
• Check the water temperature.
• Check the condition of the cell plates.
• Measure the minerals concentration in the
pool water using a salinity tester or a test strip,
then add minerals to the pool to keep the level
at 4 g/L. If you do not know the minerals level
or how to test it, contact your retailer.
• If the box is installed outdoors, protect it from
direct sunlight.
• Chlorination resumes automatically once the
temperature has fallen back down.
• Problem on the appliance.
• Chlorination will automatically resume at the
Low mode chlorination rate between 10 and
15°C.
• Chlorination
will
automatically
at the normal chlorination rate when the
temperature exceeds 15°C.
EN
button) and
resume
53
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