Collecting Os Logs - Huawei E9000 Troubleshooting Manual

Huawei Servers
Troubleshooting
Server fault records
Device Model
Hardware
Configuration
OS and Service
Software Version
Fault Occurrence
Time
Fault Symptom
Action Before
Fault Occurrence
Action and
Result After
Fault Occurrence
(Optional)

4.2 Collecting OS Logs

Collect OS logs after an OS fault occurs.
● Obtain the customer's written authorization before collecting information.
● Logs collected by SmartKit may contain sensitive customer information. If
Table 4-2
Issue 20 (2020-09-25)
Example:
V2
If the device configuration (CPUs, DIMMs, RAID controller
cards, or NICs) is modified, you need to provide the
modified configuration. If the configuration is not modified,
enter None.
Example:
fault symptom to determine whether to collect the OS and
service software versions.)
Example:
Example:
installation or the server stops responding upon power-on .
Example:
expansion , network settings modification .
Example:
reconnected, the fault persists .
After the DVD-ROM is replaced, the fault persists .
...
NO TICE
sensitive customer information is involved, obtain the customer's written
authorization before performing any maintenance operation.
describes the methods for collecting logs of different OSs.
Copyright © Huawei Technologies Co., Ltd.
RH2285
SN/ESN
SLES 11 SP1 64-bit or Oracle 10.2 . (Consider the
2015-10-18 20:30:00
The server frequently restarts during OS
BIOS settings configuration , memory capacity
After the power cable is disconnected and then
4 Collecting Information
Example:
2102310XXXXX
(For details about
how to obtain the
value, see 8.1
Obtaining a
Product SN.)
12